---
description: Review of Puzzel Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Puzzel | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [Puzzel](/software/45073/puzzel)

# Puzzel

Canonical: https://www.softwareadvice.com.au/software/45073/puzzel

> Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), workforce scheduling and reporting within a suite.


Puzzel features multi-channel contact management, which allows users to manage their voice messages, SMS, social media messages, emails. Users can also monitor their message volumes and statistics in real time, and they can administer service changes from within the solution itself.


Puzzel offers integration with different business systems such as Salesforce, Microsoft Dynamics, Oracle and Zendesk. This enables users to provide agents with relevant customer information during their calls. The voice call management functionality includes softphone, outbound dialer, call recording and call back.


Puzzel offers a subscription-based pricing model. The vendor provides an online knowledge base and FAQs as support. Puzzel also provides video tutorials and learning resources on software features.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Puzzel

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Norway, United States

## Features

- Agent Interface
- Automatic Call Distribution
- Call Center Management
- Call Recording
- Chatbot
- Computer Telephony Integration
- Contact Management
- Employee Scheduling
- For Call Centers
- IVR
- Labor Forecasting
- Performance Metrics
- SMS Messaging

## Support Options

- Chat

## Category

- [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software)

## Related Categories

- [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software)
- [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software)
- [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software)
- [Call Center Workforce Management Software](https://www.softwareadvice.com.au/directory/1855/workforce-management-optimization/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)

## Alternatives

1. [RingCX](https://www.softwareadvice.com.au/software/24307/ringcentral-contact) — 4.2/5 (253 reviews)
2. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (262 reviews)
3. [ZIWO](https://www.softwareadvice.com.au/software/52205/ziwo) — 4.7/5 (108 reviews)
4. [CXone Mpower](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)
5. [Five9](https://www.softwareadvice.com.au/software/20063/five9) — 4.2/5 (481 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/45073/puzzel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/puzzel-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/45073/puzzel> |
| en-GB | <https://www.softwareadvice.co.uk/software/45073/puzzel> |
| en-IE | <https://www.softwareadvice.ie/software/45073/puzzel> |
| en-NZ | <https://www.softwareadvice.co.nz/software/45073/puzzel> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"Puzzel","description":"Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), workforce scheduling and reporting within a suite.\n\n\nPuzzel features multi-channel contact management, which allows users to manage their voice messages, SMS, social media messages, emails. Users can also monitor their message volumes and statistics in real time, and they can administer service changes from within the solution itself.\n\n\nPuzzel offers integration with different business systems such as Salesforce, Microsoft Dynamics, Oracle and Zendesk. This enables users to provide agents with relevant customer information during their calls. The voice call management functionality includes softphone, outbound dialer, call recording and call back.\n\n\nPuzzel offers a subscription-based pricing model. The vendor provides an online knowledge base and FAQs as support. Puzzel also provides video tutorials and learning resources on software features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7fe4055b-ec4b-43b3-9876-8cb13dbf499c.png","url":"https://www.softwareadvice.com.au/software/45073/puzzel","@id":"https://www.softwareadvice.com.au/software/45073/puzzel#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.com.au/software/45073/puzzel#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IVR Software","position":2,"item":"/directory/1572/ivr-system/software","@type":"ListItem"},{"name":"Puzzel","position":3,"item":"/software/45073/puzzel","@type":"ListItem"}]}]}
</script>