--- description: Review of Mava Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Mava | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Mava](/software/451161/Mava) # Mava Canonical: https://www.softwareadvice.com.au/software/451161/Mava Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/451161/Mava?page=2) > Mava is a customer support platform designed for community-driven companies. It enables support across public and private channels, including Telegram, Discord, and email, all from a single dashboard. The platform caters to businesses that have built thriving online communities, providing tools to manage customer inquiries and support requests. Mava features automated resolution of up to 50% of community queries using AI that learns from the company's existing support content on platforms such as GitHub, Google Docs, and their website. The platform offers private and public support capabilities, allowing agents to hand off unresolved tickets to human agents when necessary. This ensures community members receive personalized attention regardless of the channel they choose. Mava integrates with popular platforms, allowing businesses to train the AI using their existing support resources. This ensures the system is tailored to their unique needs. The platform also offers detailed support metrics and insights, empowering companies to enhance their support performance and make data-driven decisions to better serve their growing communities. > > Verdict: Rated **4.8/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 31 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Mava ## Commercial Context - **Starting Price**: USD 0.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Mava's pricing is based on support request consumption and feature access. Seats and integrations are unlimited. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guyana, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Paraguay and 10 more ## Features - AI Copilot - API - Alerts/Escalation - Alerts/Notifications - Chat/Messaging - Chatbot - Configurable Workflow - Customer Communication - Customer History - Customizable Fields - Dashboard - Email Management - Inbox Management - Interaction Tracking - Knowledge Base Management - Language Detection - Live Chat - Multi-Channel Communication - Multiple Data Sources - Real-Time Notifications ## Integrations (3 total) - Discord - Slack - Telegram ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software) ## Related Categories - [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1787 reviews) 2. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) 3. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.softwareadvice.com.au/software/378292/intercom) — 4.5/5 (1135 reviews) 5. [Wati](https://www.softwareadvice.com.au/software/430256/wati) — 4.6/5 (205 reviews) ## Reviews ### "Redefining Customer service excellence with Mava" — 5.0/5 > **Pereira** | *22 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The implementation phase was such a smooth sail. It was backed up by lots of guides available online and detailed technical information offered by it's world class support team. Mava interface is way to simple, sleek and we'll organized which enable us to utilize it for our daily customer service operations. Once we set it up we added instant answers to the chatbot and in addition to the AI bots we have been able to make it easy and fast for customers to get help they need anytime and so instantly. Live chats enable us to have personalized engagement with our clients. Metrics reports enable us spot improvement rooms in our support services > > **Cons**: Mava operates efficiently with no crashes. Also constant updates enhances it every other time. > > With Mava we now resonate with the famous quote, " satisfied customers is the best business strategy". We have been able to reduce the resolution time to client queries by 75% ----- ### "A steadfast support system for clients and customers." — 5.0/5 > **Adelia D** | *25 June 2024* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: Mava incredible support team made our implementation and setup very easy and swift. The chat bot is constantly responsive which ensures our customers are getting answers at all times. It provides us with excellent report breakdowns which assist us to measure and optimize the support services we are offering. > > **Cons**: All of Mava functions have been fulfilling and we are excited we haven't had any challenges so far. > > It has been the best experience using Mava customer support system to offer support services to our clients and customers. It breaks all the barriers between us and delivery of top quality support services to our customers. ----- ### "My review about Mava" — 4.0/5 > **Elizabeth** | *28 October 2024* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: One of the most standout feature about this platform is the AI bots that allows quick customer assistance with engaging live chats that replies and processes any errors that customers might have encountered. > > **Cons**: It has been a positive experience with this platform. No crashes or bugs encountered since it use. > > It has helped in the management of our support community through processing and replies of ticketed customers. It has been an extremely positive step in the right direction towards attaining our overall goal. ----- ### "Mava is the best product to show support to our guests." — 5.0/5 > **Fabio S** | *24 May 2024* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: Mava allows us to personalize our support services to our restaurant guests using a AI chatbot. It allows us to speed up our response rate to queries from our guests. Mava analytical tools gives us easy to interpret reports which allows us to learn better ways to optimize and improve our support services. It has a swift transition of tickets from the AI bot to the support agent available in the restaurant which allows us to easily give our guests support to critical issues. > > **Cons**: Mava support team has walked with us all through which has made our experience very smooth. We have no dislikes towards Mava. > > Mava is allowing us to show excellent support to our restaurant guests at any given time whether the restaurant is open or closed. It gives us an AI bot that automatically responds to guests queries leaving only the critical issues to be handled by the available attendant in the restaurant . ----- ### "Mava - Empowering customer services" — 5.0/5 > **Catherine MC** | *24 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Mava's simplicity is the jewel of the crown. It was soo easy to integrate and configure Discord, Telegram and emails. Mava's intuitive and powerful dashboard unifies and connect all these platforms into one inbox which makes it easy to access tickets and queries. Inclusion of AI has enhanced it's functionalities which has allowed us add instant answers into our chatbot to provide our clients with quick responses. Mava has personalized engagement with clients > > **Cons**: Mava is amazing and with no downtimes at all > > We have had a remarkable user experience which have allowed us support, handle inquiries and requests from clients instantly. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/451161/Mava?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/451161/Mava) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data