About Mend

Launch your Behavioral Health Telemedicine program today. Mend is the #1 cloud-based CCBHC / CMHC communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and providers can use video conferencing and live chat tools on desktop or mobile devices. The solution makes use of HIPAA-compliant messaging, video conferencing, and file sharing. Users can share information with patients or within the organization using a drag-and-drop interface to upload files and invite patients to chat using email links. Mend can also be used to collect health information from patients like consent forms, medical histories, scanned images of identification, case management documentation, and more. The solution can be integrated with other software and services including electronic medical record platforms, practice management solutions, pharmacy management software, lab information providers, insurance providers and more.
Mend Software - Video conferencing
Mend Software - Payment information
Mend Software - HIPAA Compliant medical images
Mend Software - Checklists
Mend Software - Identification
Mend video
Mend Software - Video conferencing - thumbnail
Mend Software - Payment information - thumbnail
Mend Software - HIPAA Compliant medical images - thumbnail
Mend Software - Checklists - thumbnail
Mend Software - Identification - thumbnail

Mend pricing

Mend does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to Mend

Mend Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.6
5 reviews of 870 View all reviews
Jose J
Jose J
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/03/2024

First time using this

So far I have a positive experience but I havent used it at all

Pros

I like that it was easy to use, I got text and email links for a video call so I got options to use

Cons

Its a very bright display I dont know If a "dark mode" is available but it would help

Kristen
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 17/12/2024

Mend counseling really helps

Plesant and effective. Not much more to say

Pros

Easy.to use. Secure. Allows me to meet from the comfort of my home.

Cons

Sometimes there are connection issues. I also widh it would tell me if my provider us running late instead of me just waiting without knowing.

Marie
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

2
Reviewed on 20/09/2023

Blunt truth

I will prefer not to use it.

Pros

I used it only because I was forced to for a telemedicine appointment. It allowed me to complete the appointment.

Cons

Yes! It could be less invasive! It could allow the use of hyphenated names. It could give a bit more choice and context. I just wanted to get an appointment set up and completed in a timely manner. I don't want yet another software "relationship" that reduces my control over my personal, sensitive information and potentially multiplies my exposure to hacking, misuse, or abuse!

J. Emily
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 06/11/2024

Grateful 🙏🏻

Overall very positive. So glad someone figured out a way to make this type of technology be HIPAA compliant.

Pros

That, when I am my most depressed and least able to get out of bed but in MOST need of seeing my therapist, Mend allows me to do that therapy from my bed. I am incredibly grateful.

Cons

The slightly more noticeable (than in other video calling software) lag in transference of sound which, especially in group settings, causes a lot of unnecessary talking-over-each-other

John
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/01/2025

Love Mend Telehealth Communication!

I’ve used it for years, and it’s been consistently excellent!

Pros

Excellent form of communication that is very convenient for someone like myself who is limited by disabilities, modes of transport, and financial resources, especially in senior years.

Cons

The viewing screen doesn’t expand to a full screen dimension.

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