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About Mend
Launch your Behavioral Health Telemedicine program today.
Mend is the #1 cloud-based CCBHC / CMHC communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data.
Users and providers can use video conferencing and live chat tools on desktop or mobile devices. The solution makes use of HIPAA-compliant messaging, video conferencing, and file sharing. Users can share information with patients or within the organization using a drag-and-drop interface to upload files and invite patients to chat using email links.
Mend can also be used to collect health information from patients like consent forms, medical histories, scanned images of identification, case management documentation, and more. The solution can be integrated with other software and services including electronic medical record platforms, practice management solutions, pharmacy management software, lab information providers, insurance providers and more.
Mend pricing
Mend has a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
No
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Mend Reviews
Feature rating
5 reviews of 768
View all reviews
Ronald Abilmar
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for Free Trial
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 10/09/2023
Transforming my healthcare experience forever.
I love the flexibility it offers by allowing me to communicate with my healthcare providers via messages, video or forms, which perfectly suits my needs and preferences is great.
Pros
It's great that it has simplified and streamlined my healthcare experience, allowing me to receive the care I need quickly and efficiently.
Cons
Well, sometimes I have experienced some connectivity problems or communication delays when using the platform.
Lezlyn
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 06/08/2024
An awesome experience
I love my overall experience with [sensitive content hidden] and the one that does my appointments sheeting up. They are very caring and very helpful. The doctors are amazing and caring.
Pros
[sensitive content hidden] was very caring and understanding. Love her concern for me.
Cons
Going to fast need to write down information down
Rannon
- Industry: Mental Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
1
2
Reviewed on 29/09/2020
Reoccurring Issues that Never Get Addressed
Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset.
Pros
The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss.
Cons
Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us.
Response from Mend VIP
Rannon, thank you for the feedback. We have released many changes and we're pushing to get them implemented. We have a new setting to decrease resources needed for large groups. We have feature to dial in people over the phone with poor equipment or connectivity.
Offering group capability over the Web was brand new development performed for your organization specifically. We agreed to a date to deliver this brand new feature and then a pandemic happened. We still met our delivery date and no other company or team would have been able to deliver on schedule like we did. We're very proud of that.
Any new development during a global pandemic is going to experience some bumps in the road. We appreciate your patience and we're pushing as well to get changes made deployed to everyone.
Replied 30/09/2020
Patricia
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Monthly for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 18/06/2024
Great Application
My experience has been from a patient's point of view and applies to the internet quality and the physicians' repore, and all those aspects are great.
Pros
Everything is in one space to accomplish desired goals.
Cons
There is nothing that I can think of while using the application.
Zack
- Industry: Construction
- Company size: 11–50 Employees
- Used Monthly for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 06/08/2024
BDEnergy!!
Positive Not too long, not too short, gave me what I needed
Pros
I like how quickly and convenient I was able to login to my portal to access my doctor appointment
Cons
Nothing Everything was satisfactory for me
