About Mend

Launch your Behavioral Health Telemedicine program today. Mend is the #1 cloud-based CCBHC / CMHC communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and providers can use video conferencing and live chat tools on desktop or mobile devices. The solution makes use of HIPAA-compliant messaging, video conferencing, and file sharing. Users can share information with patients or within the organization using a drag-and-drop interface to upload files and invite patients to chat using email links. Mend can also be used to collect health information from patients like consent forms, medical histories, scanned images of identification, case management documentation, and more. The solution can be integrated with other software and services including electronic medical record platforms, practice management solutions, pharmacy management software, lab information providers, insurance providers and more.
Mend Software - Video conferencing
Mend Software - Payment information
Mend Software - HIPAA Compliant medical images
Mend Software - Checklists
Mend Software - Identification
Mend video
Mend Software - Video conferencing - thumbnail
Mend Software - Payment information - thumbnail
Mend Software - HIPAA Compliant medical images - thumbnail
Mend Software - Checklists - thumbnail
Mend Software - Identification - thumbnail

Mend pricing

Mend has a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
No

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Mend Reviews

Feature rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 719 View all reviews
Ronald Abilmar
Ronald Abilmar
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2023

Transforming my healthcare experience forever.

I love the flexibility it offers by allowing me to communicate with my healthcare providers via messages, video or forms, which perfectly suits my needs and preferences is great.

Pros

It's great that it has simplified and streamlined my healthcare experience, allowing me to receive the care I need quickly and efficiently.

Cons

Well, sometimes I have experienced some connectivity problems or communication delays when using the platform.

Athena
  • Industry: Human Resources
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/04/2024

Mental Health Counseling Done w/ MEND.

Pros

I love that I have easy access to my therapist and can do apts. from the comfort of my home. I adore my therapist and can tell there are plenty of great therapists available for people. [sensitive content hidden] is attentive, understanding, and kind. She's always asking the right questions and helps improve my mental health.

Cons

i don't use it on the business side, just the client side. So I don't really have anything to say negatively

Rannon
  • Industry: Mental Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
1

2
Reviewed on 29/09/2020

Reoccurring Issues that Never Get Addressed

Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset.

Pros

The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss.

Cons

Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us.

Response from Mend VIP

Rannon, thank you for the feedback. We have released many changes and we're pushing to get them implemented. We have a new setting to decrease resources needed for large groups. We have feature to dial in people over the phone with poor equipment or connectivity.

Offering group capability over the Web was brand new development performed for your organization specifically. We agreed to a date to deliver this brand new feature and then a pandemic happened. We still met our delivery date and no other company or team would have been able to deliver on schedule like we did. We're very proud of that.

Any new development during a global pandemic is going to experience some bumps in the road. We appreciate your patience and we're pushing as well to get changes made deployed to everyone.

Replied 30/09/2020
Alpana
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/02/2024

Great company great therapist

Great experience video quality is clear and good

Pros

Easy to use great therapy and very happy with the service

Cons

No cons everything is easy to use and emails are timely

Debbie
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/04/2024

Mend helping

Very good to work with i like that i can see and talk to my therapist

Pros

Helps to connect with my therapist and psychiatrist to see them and them to see me to talk with

Cons

There was nothing i disliked about mend

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