About Paychex Flex

Paychex Flex is a human capital management solution that's designed using web-based modular technology and a dedicated service center to help meet the HR needs of employers of any size and industry. With a single login, users can manage applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling, and automatic compliance testing. Additionally, Paychex provides 24/7 support through HR professionals along with payroll specialists and licensed agents to help guide businesses through the recruiting and applicant tracking (ATS), onboarding, benefits administration, and payroll process. Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across customizable applications. Paychex offers multi-tiered options for customer service, which allows companies to choose from a variety of options to best fit their size and complexity. The accompanying Paychex mobile app is free and allows employers and employees alike to access information such as check stubs, tax documents and employee profiles on the go.
Paychex Flex Software - Paychex Payroll View
Paychex Flex Software - Paychex Admin Dashboard
Paychex Flex Software - Paychex Hiring
Paychex Flex Software - Paychex TAA
Paychex Flex Software - Paychex Personnel Tracking
Paychex Flex Software - Paychex Benefits
Paychex Flex Software - Paychex Payroll View - thumbnail
Paychex Flex Software - Paychex Admin Dashboard - thumbnail
Paychex Flex Software - Paychex Hiring - thumbnail
Paychex Flex Software - Paychex TAA - thumbnail
Paychex Flex Software - Paychex Personnel Tracking - thumbnail
Paychex Flex Software - Paychex Benefits - thumbnail

Paychex Flex pricing

Paychex Flex does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No

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Paychex Flex Reviews

Feature rating

Value for Money
3.9
Functionality
4.0
Ease of Use
4.1
Customer Support
3.9
5 reviews of 1,210 View all reviews
Tony
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/07/2022

Top-Notch Service

Pros

I like the ability to log in and do what I need to do when it pertains to employee payroll activities. I also love the features that are offered to the employees by allowing them to check and edit information when they need to.

Cons

It is a little pricey compared to some. I don't have many negative comments about the service, but it can be difficult to reach customer service after hours.

Katherine
  • Industry: Restaurants
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 04/08/2022

Paychex flex has worked well for group of restaurants

Paychex flex has helped to make our payroll process smoother & more complete overall.

Pros

We enjoy the ease of use in the app, for both administrators and staff.

Cons

Customer service is sometimes slow to address changes.

Celine
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
1

3
Reviewed on 04/08/2022

Doesn’t really do well.

Pros

They are great when it comes to the enrollment process for benefits.

Cons

Also horrible with paying people on time and providing property tax information. People in our team were constantly having issues with pay and pay increases. They also tax out benefits in a way that isn’t how it is supposed to be done.

Cody
  • Industry: Entertainment
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
4

4
Reviewed on 05/05/2022

Streamlined and Simplified Payroll Processing and Ancillary HR Services

Thus far, the experience has been positive and meets all needs of the company. Tax compliance, W-2s, time keeping, and benefits admin all went smoothly through a full annual cycle. The customer service response times are within a reasonable range, and the mobile app surprisingly is very useful due to the simplicity of the overall platform. Employees can also self-serve make a certain number of changes to things like addresses or banking info without the need for an HR team member to service such requests.

Pros

The ease of onboarding and implementation (compared to ADP, for example), as well as the streamlined processes that allow for staff who may not be payroll professionals to accurately run payroll & benefits to a high degree of efficiency.

Cons

The functionality for contractors isn't as great as some other providers I've used in the past (PayReel, for instance). Additionally, the level of sophistication for tax issue or researching problems from state notices, etc. isn't the best I've seen though it is certainly adequate.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Paychex Flex

Cheaper and more streamlined solution for a smaller company that may not require dedicated payroll teams and a very high level of white-glove service.

Switched From

Dayforce HCM

Reasons for Switching to Paychex Flex

Presented the clearest and best use case for a small to mid-size company which a mix of hourly and salaried staff. Also not having a dedicated payroll expert on the team necessitated a platform that is easy to use and does not have a steep learning curve (ADP, for instance).
Wendy
  • Industry: Medical Practice
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 30/06/2022

Paychex Flex for Office Use

I would recommend Paychex to other businesses.

Pros

I like that the employees are more involved in their enrollments, set up, banking and tax selections. Prior to Paychex this was a manual process performed by Admin and HR.

Cons

It was a very complicated start. Paychex should have taken more time to understand our setup prior to implementation. Once we got through that phase it has been much easier.

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