--- description: Review of Amelia Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Amelia | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [AI Agents for HR](/directory/5241/ai-agents-for-hr/software) > [Amelia](/software/461278/IPsof-Amelia) # Amelia Canonical: https://www.softwareadvice.com.au/software/461278/IPsof-Amelia > Amelia is a conversational AI platform designed to automate customer and employee interactions through intelligent AI agents. These agents are capable of understanding, reasoning, and completing complex tasks. The platform is used across industries such as healthcare, financial services, insurance, retail, telecommunications, travel and hospitality, and utilities. It is deployed to improve contact center operations, optimize IT and HR service desks, and deliver personalized customer interactions at scale. The platform includes the Agentic+ framework, which allows AI agents to operate independently within enterprise guidelines and escalate to human agents when required. It features Polaris automatic speech recognition technology for accurate voice understanding across various accents and environments. The platform supports communication through voice and text, enabling seamless transitions between modes within a single conversation. It also offers real-time task completion, such as password resets and transaction processing, along with management tools including an AI Agents workspace, Answers knowledge hub, Contact Center command hub, Agent Console, Learning feedback system, and Analytics dashboard. Amelia adheres to enterprise-grade security standards and holds certifications such as ISO/IEC 27001, SOC 2 Type II, PCI-DSS, and HIPAA Safeguard Rule. It combines deterministic workflows with generative AI capabilities to enable natural conversations while minimizing errors through built-in safeguards and confidence checks. AI agents can be customized to align with organizational branding, including tone, voice, appearance, and response parameters. The platform supports streamlined system connectivity through Model Context Protocol and a library of connectors. > > Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 2 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: IPsoft - **Location**: New York, US ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Contact IPsoft for pricing details. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil and 153 more ## Features - AI/Machine Learning - AI‑Powered Candidate Screening - Agent Governance - Automated Responses - Autonomous Task Execution - Autoresponders - Call Center Management - Call Logging - Call Monitoring - Call Recording - Canned Responses - Collaboration Tools - Compliance Management - Contextual Guidance - Conversational AI - Customer Database - Escalation Management - For Sales/Marketing - HR Automation - HR System Integration ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [AI Agents for HR](https://www.softwareadvice.com.au/directory/5241/ai-agents-for-hr/software) ## Related Categories - [AI Agents for HR](https://www.softwareadvice.com.au/directory/5241/ai-agents-for-hr/software) - [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) - [Speech Analytics Software](https://www.softwareadvice.com.au/directory/4646/speech-analytics/software) - [RPA Software](https://www.softwareadvice.com.au/directory/4341/robotic-process-automation/software) - [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software) ## Reviews ### "Market Leader but Expensive" — 5.0/5 > **Suman** | *18 August 2020* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: IPsoft has invested quite a bit into the tooling around building Amelia conversation workflows. The BPN designer as well as the integration workflow designer are super easy to use. The range of ML algorithms is excellent and is in my view one of the few platforms where you can design a humanized Virtual Agent > > **Cons**: The IVA-human handoff and Agent tools are not the best. Almost feels like an afterthought. We would integrate escalations to service desk Slack channels instead of using their Conversations/Queues Interface. Also, the ability to get conversational analytics requires custom coding, nothing built-in except for some rudimentary Journey Analytics. > > IT Service Desk, Sales Automation ----- ### "Well thought about booking plugin" — 5.0/5 > **Srijith** | *18 May 2021* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use and well thought about in terms of features it supports. Customer service is excellent > > **Cons**: Could provide more customizing options. Would have been better if there was support for more payment gateways. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/461278/IPsof-Amelia) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data