---
description: Review of Fini Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Fini | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Productivity Software](/directory/4366/productivity/software) > [Fini](/software/462864/fini)

# Fini

Canonical: https://www.softwareadvice.com.au/software/462864/fini

> Fini is an AI agent platform for customer support that helps mid-market and enterprise businesses in fintech, banking, insurance, healthcare, SaaS, and e-commerce handle high support volumes without adding headcount. Growing SMBs needing enterprise-grade automation are also served.

The software is cloud-based and deploys without engineering involvement via a chat widget, standalone assistant, or embeddable search bar. Integrations include Zendesk, Intercom, Salesforce, HubSpot, Freshdesk, Slack, and others through no-code setup.

Core features include automatic knowledge ingestion from existing docs and tickets, agentic workflows that connect to billing and CRM systems to process refunds and account changes, and ticket triage with intent detection and urgency scoring. A PII Shield redacts sensitive data before it reaches any model. Configurable guardrails enforce brand tone, compliance rules, and competitor mention blocking. Analytics cover resolution rates, handoff volume, and agent productivity. Multilingual support includes in-session language switching.

Compliance certifications — SOC 2 Type II, HIPAA, PCI-DSS Level 1, GDPR, and others — are included on every plan at no extra charge, making Fini well suited to regulated industries.

Support is available via a knowledge base, with escalation to human agents handled directly within the platform.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Fini

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Dutch, English, French, German, Greek, Hindi, Irish, Japanese, Portuguese, Russian, Spanish, Swedish, Traditional Chinese
- **Available Countries**: Netherlands

## Features

- Productivity Tools
- Progress Tracking
- Task Management

## Integrations (3 total)

- Front
- HubSpot Service Hub
- Zendesk AI

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Productivity Software](https://www.softwareadvice.com.au/directory/4366/productivity/software)

## Related Categories

- [Productivity Software](https://www.softwareadvice.com.au/directory/4366/productivity/software)
- [AI Agents for Customer Support](https://www.softwareadvice.com.au/directory/5207/ai-agents-for-customer-support/software)
- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)
- [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/462864/fini)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/462864-fini/> |
| en-AU | <https://www.softwareadvice.com.au/software/462864/fini> |
| en-GB | <https://www.softwareadvice.co.uk/software/462864/fini> |
| en-IE | <https://www.softwareadvice.ie/software/462864/fini> |
| en-NZ | <https://www.softwareadvice.co.nz/software/462864/fini> |

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