--- description: Review of SightCall Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SightCall | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [SightCall](/software/466935/Sightcall) # SightCall Canonical: https://www.softwareadvice.com.au/software/466935/Sightcall Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/466935/Sightcall?page=2) > A great customer experience minimizes friction, maximizes efficiency, and maintains a human element. SightCall allows you to put the customer's needs first, empowering them to self-install and troubleshoot according to their own terms and schedule, with or without installing an app. SightCall enables your agents and technicians to solve customer problems faster through remote, guided interaction. By sharing live video enriched with augmented content, you can ensure remarkable customer experiences every time. Trust a platform built on a secure global network that works when and where you need it. SightCall integrates with major CRM platforms to ensure customer records are updated at the end of video support sessions. SightCall is an integration ready platform that eliminates siloes and keeps data in sync to reduce employee effort in delivering personalized, first-class support experiences. Benefits seen from using SightCall: -Less customer effort with better resolution rate -More agent productivity, engagement, and loyalty -Higher NPS and CSAT -More first call resolutions -Operational cost reduction -Less churn and greater lifetime value -Greater first-time fix rate -Better allocation of resources -Enhanced new technician effectiveness > > Verdict: Rated **4.1/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 8 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Sightcall ## Commercial Context - **Starting Price**: USD 0.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Please contact SightCall for pricing. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, European Portuguese, Finnish, French, German, Italian, Portuguese, Spanish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bhutan and 148 more ## Features - API - Access Controls/Permissions - Alerts/Escalation - Annotations - Audit Trail - Automatic Call Distribution - CRM - Call Recording - Call Routing - Call Tracking - Chat/Messaging - Collaboration Tools - Compliance Management - Customisable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Inbound Call Center - Live Chat ## Integrations (11 total) - CCC ONE - Five9 - Guidewire - Microsoft 365 - Microsoft Outlook - RDT - Salesforce Field Service - Salesforce Service Cloud - ServiceMax - ServiceNow - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base ## Category - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) - [Remote Support Software](https://www.softwareadvice.com.au/directory/4537/remote-support/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) ## Alternatives 1. 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Powerful enough for our technicians to get all of the information and views that they needed, yet simple enough that non-technical resources were able to work with it successfully. > > **Cons**: SightCall has to come up with a more integrated solution for long-term storage and image/media capture. We were required to do a significant amount of configuration in our Azure environments and never got it to work correctly. This second issue may already be resolved. We found that asking our customers to download the SightCall App led to greater issues. There are definitely benefits to using the app, especially related to connectivity. Our customer base was often perplexed by the steps they had to take. We quickly eliminated the app from our procedures and just went with sending our customer as link. > > There aren't many software companies anymore that actually deliver on the promises they make. SightCall absolutely does deliver. It is one of the elite companies that has a outstanding product that can greatly improve the way business is done. Even our account management team and sales reps were stellar. You will want to make sure you have rock solid processes defined and that your configurations in SightCall are completely dialed in so that you can provide a consistent and reliable customer experience. ----- ### "Multiple sessions" — 4.0/5 > **Sandeep** | *24 March 2022* | Printing | Recommendation rating: 10.0/10 > > **Pros**: The quality of the photos taken during the call is excellent and it saves a huge time. > > **Cons**: Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call. When we have to start the new session we are forced to end the previous session and create the new code. We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh. > > Very Good ----- ### "Good" — 4.0/5 > **John** | *24 March 2022* | Printing | Recommendation rating: 7.0/10 > > **Pros**: Easy for photo taken at the field site. > > **Cons**: No have history ticket number was stored > > Very stable connection ----- ### "Sightcall review" — 4.0/5 > **Wisnumahendrata** | *23 March 2022* | Printing | Recommendation rating: 9.0/10 > > **Pros**: it makes remote troubleshooting easier, i feel like being onsite > > **Cons**: And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function. On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference. > > Overall, it's a useful application. However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc. So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications. ----- ### "sight call review" — 4.0/5 > **Peter** | *24 March 2022* | Printing | Recommendation rating: 8.0/10 > > **Pros**: Seeing what is actually on the press is a huge factor in troubleshooting. Tool is very helpful if our own remote capability are not functional. > > **Cons**: if wyfi is weak then it is not worth while using the tool > > diagnose technical problems with large printing presses is difficult. Sight call helps seeing and guiding the customer to resolve issues. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/466935/Sightcall?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/466935/Sightcall) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data