Crunch

Been using Crunch now for 5 years. Has been a huge help in growing my company - www.benjaminba...

I was an early adopter of the Crunch service because I bought into the idea of an online book keeping system backed up by accounting services. Crunch has delivered on all counts. Over five years we have grown our business nearly five-fold and Crunch has been a reliable partner throughout. Because they do so much more than the standard book keeping software systems (ie VAT returns, PAYE returns, audited annual accounts) it is hard to do a simple price comparison with book keeping software. In our calculations they have saved us money over the years and offer a low hassle factor (ie no missed VAT submissions or company house returns).

Things like having good looking invoices, user-friendly interfaces and people at the end of the phone for operational questions or accountancy issues is invaluable. It definitely helps with keeping tabs on monthly profitability and overdue invoices.

Yes, you need to be organised - and you need to enter the information. The best thing I ever did was make my assistant responsible for all aspects of book keeping. Now I can focus more on the business.

Overall, if you are looking for a professional accounting partner to help you grow your business I would recommend Crunch.

Easy to navigate and reassuring

day-to-day business accounting. Ensuring I am always ahead of my accounting requirements. Even after striking off my company, Crunch have continued to offer support with HMRCs system issues. If I find myself as a sole trader or setting up a company in the future, I will be coming straight back to Crunch

Crunch - Sigh

Oh how I used to love Crunch, the answer to all my one ban band freelance design business woes, well that's how it was for the first 6 months. It went sour after that and eventually rock bottom and perished, leaving a very bad taste in my mouth and a very stressful 18 months.

On the front of it, it's great at invoicing and keeping a tally of ins and outs.

Until you have to update all your expenses yourself, do your own reconcilliation (trawling through uploaded (when they work) csv bankstatements) and matching them off to the expenses you've already inputted. This technically is an accountant/book-keeper's role, so you're doing their work for them.

It's up to you to check your own information, again doing their work for them.

If you can put up with all the server errors, bugs, site crashes etc then fine, which was ok at first as the system was in it's infancy.

But then when you have to engage with a human being, expect to encounter the very junior front end account manager, who is usually pretty clueless.

Imagine this, you're needing to pay yourself, there's a bug in the system that they can't work out in the back end dev department, this holds you back from paying yourself for weeks while they try to sort it out. So you start withdrawing what you assume would be enough to keep you afloat to be told that the numbers now don't work out, then 6 months later with hardly any hair left you get to a state you think is 'fixed'.

Then more problems, I could list pages of problems.

I won't bother. Steer clear, use a human being trained in accountancy, one that has many years of experience behind them.

Not some jumped up cloud system that means you'll be spending sleepless nights worrying about and inputting data.

Excellent stuff

A few years back I quit my job at an agency and started freelancing. Work came in, everything was great. I debated setting up a company but it looked complicated - it was less about the invoicing and whatnot, more about the legalities. After about 6 months of doing it myself, I realised it just wasn't efficient and decided to do something about it. I had no idea what to look for, but after a suggestion from a friend I contacted Crunch.

As far as business goes, it's been one of the best decisions I've ever made. After going through all my options, they set up a company for me, set me up on their system and explained how everything works. There's certainly been a learning curve, but then I'd never run a business before - thankfully they've been wonderful with answers to questions (that looking back) seem borderline idiotic. Reading another review on here (that in fairness prompted me to write this one), I wasn't quite sure what the guy/girl was talking about - my experience with their (incredibly tolerant) account handlers and accountants has been nothing short of fantastic.

The system itself is great - I do a lot of web work and it's pretty much what I would have built if I'd been building it. Expenses, invoicing and the rest is really simple to do, and it's great to have and see all my numbers and 'company financial stuff' in one easy-to-digest dashboard. Paperwork (including all the HMRC real time PAYE stuff) is all done and taken care of automagically. Which is nice.

Frankly, I can't praise them enough. I was really worried about doing the whole 'proper company' thing, but it's not really something I think about anymore - it's just another tool that helps me get my job done, maximise my earnings and keep me legal. There are very few companies I'm happy to wax lyrical about, but Crunch is certainly one of those (just ask anyone I've blathered on to about starting up on their own!).

Running a small company made easy

Overall experience was excellent. The customer support was always helpful and the system was easy to use. I could not have run a single owner/directory company without them.