--- description: Review of MantisHub Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MantisHub | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/4318/issue-tracking/software) > [MantisHub](/software/475227/MantisHub) # MantisHub Canonical: https://www.softwareadvice.com.au/software/475227/MantisHub Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/475227/MantisHub?page=2) > MantisHub provides a cloud-based issue and bug tracking software service. It lets users create, assign and track issues and tasks through to resolution. Employees can also use the helpdesk plug-in to manage customer support issues all within one system. The application allows professionals to improve collaboration, efficiency and productivity in any business. MantisHub enables IT professionals to track issues, tasks and software bugs. It offers a host of features such as customer support, reporting, a ticketing system, project management, time tracking, an activity dashboard, Kanban board, analytics and more. MantisHub facilitates integrations with third-party platforms for chat, SSO, test management, source control and more. Pricing is available on a monthly or annual basis and support is extended via phone, email and other online measures. > > Verdict: Rated **4.7/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 26 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: MantisHub - **Location**: Redmond, US ## Commercial Context - **Starting Price**: USD 4.95 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Assignment Management - Commenting/Notes - Configurable Workflow - Customisable Branding - Customisable Forms - Customizable Fields - Dashboard - Drag & Drop - Email Management - Help Desk Management - Issue Auditing - Issue Management - Issue Scheduling - Issue Tracking ## Integrations (15 total) - Bitbucket - Bugsee - Clockify - GitHub - GitLab - Google Workspace - Microsoft Azure - Microsoft Teams - Slack - TestLodge - TestRail - Testuff - TimeCamp - Toggl Track - Zapier ## Support Options - Email/Help Desk - Knowledge Base ## Category - [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software) ## Alternatives 1. 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Then you can gradually configure the workflow, add accounts, add company logo, add alerts, tags, versions, new projects, etc. as you need them or don't need them. > > **Cons**: Some of the menus and configuration settings are hard to find. The public/private project and issues can be a little confusing. Setting up the workflow (where does an issue go next, Closed, Validated, etc.) initially could be more visual rather than a sea of check boxes. It would be good to have local database backups. > > I've used several other issue management systems and all of them are clunkier, harder to configure, and just not nearly as intuitive to use as MantisHub. I don't think that you will find another product that is as powerful that is as easy to set up right out of the gate. ----- ### "Great bug and project tracking software\!" — 5.0/5 > **amy** | *1 September 2021* | Gambling & Casinos | Recommendation rating: 8.0/10 > > **Pros**: Ease of interface although I'm a creative executive\! Multiple possible features to use and incorporate into your small business regarding project management. Addition and management of team members abilities and tracking done in a flash. > > **Cons**: The UI for altering individual bugs / projects has several clicks and dropdowns to deal with before you can leave a note or comment and might could improve if you are revisiting the same issues and working fast. Sometimes if you write a long comment but need to alter the assignee or status, your note / comment isn't saved. > > This is the 2nd company I've used MantisHub with over 20 years of working in software that requires bug and multiple project tracking and management. I like the simplicity and user interface of MantisHub. Admittedly I don't use every feature it boasts but am willing to look around and learn more. For what it's worth ($) we get a lot out of it just tracking and reporting bugs and to-do items. ----- ### "Thanks" — 4.0/5 > **Ozanhan** | *27 July 2021* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: User experience is good, alerts are good, filtering and searching is good, customization is good. > > **Cons**: Price\!\! It is expensive. And there is no "vesting management" functionality. > > Good. ----- ### "Good product for the money but not perfect" — 4.0/5 > **Jack** | *27 July 2021* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: MantisHub is very affordable and it is easy to setup. Most everything that a basic ticketing system requires comes out of the box. The fact that it is cloud based means we don't have to install it on our own server. I don't know of any other service that hosts Mantis in the cloud. > > **Cons**: The mobile user interface is not great. The text fields don't resize for mobile so there is vertical scrolling involved. I also don't think it is the most intuitive user interface. Not horrible, but not great either. > > We have been using MantisHub for 5+ years. It gets the job done at an affordable price. Really, if you've seen one bug tracking or ticketing system you've seen them all. Some are better than others. But really, you can't beat the price. ----- ### "Highly Customizable Helpdesk and Ticket Tracker" — 5.0/5 > **Joshua** | *27 July 2021* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Extreme customization. Great reports. > > **Cons**: Some settings aren't intuitive or hard to find. > > MantisHub is one of the best products that we've used. It outshines other helpdesk solutions, and is an amazing product build on top of MantisBT. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/475227/MantisHub?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/475227/MantisHub) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data