--- description: Review of Infor CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Infor CRM | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/342/insurance-crm/software) > [Infor CRM](/software/4874/infor-crm) # Infor CRM Canonical: https://www.softwareadvice.com.au/software/4874/infor-crm Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/4874/infor-crm?page=2) > Formerly Saleslogix, Infor CRM offers a flexible customer relationship management (CRM) system for managing relationships, information and CRM. It provides comprehensive capabilities for managing sales, marketing and customer service activities and information across the enterprise. This system is suited for small to midsized businesses, mid-market organizations and departments within larger enterprises with fewer than 1,000 users. This product's core is sales force automation (SFA), but its capabilities extend to marketing automation, campaign management, workflow automation, customer service and support and budget and revenue tracking. It offers international support and its customer base extends to multiple countries across the globe. This system offers mobile CRM capabilities, enabling users to manage accounts, contacts and opportunities all from their mobile devices. Infor CRM offers multiple deployment options including on-premises, cloud and hybrid environments with named, concurrent, flex and subscription licenses available. The platform runs on Microsoft SQL and Oracle database servers. Integration with Microsoft Exchange, Outlook and Lotus Notes is available. > > Verdict: Rated **3.7/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 25 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.1/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Infor - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 65.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Infor for pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, English, French, German, Italian, Japanese, Russian, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Czechia, France, Germany, Italy, Japan, Singapore, South Africa, South Korea, Spain, Taiwan, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - CRM - Calendar/Reminder System - Campaign Management - Contact Management - Customer Engagement - Customer Social Profiles - Customer Support - Dashboard - Email Marketing - For Insurance Industry - For iPad Devices - Interaction Tracking - Internal Chat Integration - Lead Generation - Lead Management - Lead Segmentation - Marketing Automation - Mobile Access ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Insurance CRM Software](https://www.softwareadvice.com.au/directory/342/insurance-crm/software) ## Related Categories - [Insurance CRM Software](https://www.softwareadvice.com.au/directory/342/insurance-crm/software) - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) - [Hotel CRM Software](https://www.softwareadvice.com.au/directory/339/hospitality-hotel-resort-crm/software) - [Consulting CRM Software](https://www.softwareadvice.com.au/directory/3837/consulting/software) - [Sales Force Automation Software](https://www.softwareadvice.com.au/directory/254/sales-force-automation/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 4. [EngageBay CRM](https://www.softwareadvice.com.au/software/83835/engagebay) — 4.7/5 (907 reviews) 5. [Agile CRM](https://www.softwareadvice.com.au/software/6827/agile-crm) — 4.1/5 (524 reviews) ## Reviews ### "Powerful and Useful ERP software" — 5.0/5 > **Mahonri** | *17 October 2019* | Railroad Manufacture | Recommendation rating: 10.0/10 > > **Pros**: It has all of the tools needed to perform your job. It could be as fancy and broad as you design it > > **Cons**: It could be a little difficult to learn how to use it > > Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way ----- ### "Experience With Infor Saleslogix" — 4.0/5 > **Verified Reviewer** | *18 May 2016* > > **Pros**: Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint). > > **Cons**: Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home. > > I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing Automation, Customer Service Automation, Complete Mobile CRM, highly advanced Outlook and Gmail Integration, and 100GB of Data Storage for each 50 users (which is often overlooked when comparing Cost and ROI. Infor SLX Enterprise is available as a Cloud, On-Premise, or Hybrid Offering. At 48% the cost per user of SFDC Lightning (excluding storage), ISLX CRM has an overall productivity rapid-return-on-value built-in. ----- ### "Horrible Software" — 2.0/5 > **Kathleen** | *12 June 2018* | Electrical/Electronic Manufacturing | Recommendation rating: 1.0/10 > > **Pros**: There is not much to like about this product. I have to put in 100 characters in order to submit my review, so that is what I am doing. > > **Cons**: Continually run into errors or the system just logs you off in the middle of doing a task. We have many service requests in and only a small amount get done or if they are done they are done incorrectly. Software updates ALWAYS causes havoc--there are always bugs that need to be worked out. When one area is fixed, another area starts having issues. Often, it works in beta and when it is rolled out live it does not work. Sending Outlook messages to CRM is usually touch and go--it works if it feels like it. SLOW response time when saving--I call it the spinning wheel of death. It is a slow process to move one contact to another account--Attachments do not follow the contact (there should be an option to select if the user wants the attachments to follow.) DQ software (an extra purchase to weed out duplicate accounts and contacts) is slow and does not pick up the majority of the duplicates. I have more success sorting and reviewing the Account and Contact data myself. Using DQ does not allow the user to sort the lists in any order--results are in groups, so if you see an account or contact in another group that you want to combine with another group, you are unable to do so. When working within a group not all the columns can be used for filtering the list (group). We have two modules that were designed for our company and there are always bugs--The program often freezes or does not respond when saving. More often than not, when saving notes/history--you think it is frozen, you hit save again and maybe again to be safe, but when the program finally responds, it actually saves the information multiple times. Running reports (they take forever and may even error out, so they have to be run again) and making groups is more trouble than it is worth. Many fields you would think would be available (all fields with a person's name). Many times the only selection is a nondescript user number. This is useless. When sorting through lists, if you select an item in the list and go back to the list the program takes you back to the top of the list instead of where you left off in the list. This is a big time waster. Group Deleting is not available/errors out. Each item must be opened and deleted. Big time waster if you know there are several in a group that need to be deleted. Unable to have one contact associated with multiple offices. You must have duplicate contacts to achieve this goal. ----- ### "Infor CRM" — 5.0/5 > **Ken** | *29 November 2018* | Real Estate | Recommendation rating: 5.0/10 > > **Pros**: The milestone updates and integration with Microsoft Outlook are easily my most used and favoirte features. > > **Cons**: The user interface isn't very intuitive and often prevents me from grouping data sets in ways that are helpful for analysis. ----- ### "Good overall CRM system. Cost effective vs. SalesForce" — 4.0/5 > **Steve** | *9 July 2018* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com > > **Cons**: Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools. > > Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/4874/infor-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/4874/infor-crm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data