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About 3CX
3CX Phone System is an open standards communications solution, suitable for any sized business that wants all the features of an advanced contact center at a fraction of the cost. 3CX can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience.
Installation and maintenance can be handled effortlessly by anyone, whether installed on-premises on Windows or Linux on an appliance or server, or in the cloud.
3CX pricing
3CX has a free version and offers a free trial.
Starting Price:
Free Version:
Yes
Free trial:
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3CX Reviews
Feature rating
5 reviews of 413
View all reviews
Christoph
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
3
5
Reviewed on 03/09/2021
3CX offers everything you need for low budget
well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative.
Pros
3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones.
We love 3CX and use this pbx since many years.
Cons
There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.
Response from 3CX
Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years!
Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/
We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released.
Replied 18/10/2021
Cliff Ian
- Industry: Outsourcing/Offshoring
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 18/07/2022
3cX for your call center and VoIP needs
Overall, I have no complaints on 3CX as we are very satisfied.
Pros
I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.
Cons
The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.
Alternatives Considered
VICIdialReasons for Choosing 3CX
Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side.Switched From
DialfireReasons for Switching to 3CX
VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated.Response from 3CX
Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered!
Replied 03/08/2022
Bridget
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
2
3
Reviewed on 04/12/2023
Why change what isn't broken
Pros
It is handy to have my business line call and record calls while using my cell phone. I prefer to not give my cell phone number out to customers so by calling from the app on my phone, customers do not know that I am not at my desk.
Cons
The app for my desktop changed a few years back and is now huge. It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change happened, we also were not able to use our busy light feature anymore.
Response from 3CX
Hello Bridget,
Thank you for your review. We appreciate you highlighting the benefits of using the mobile app for business calls.
Regarding the desktop app, we understand your concern about its size. Visual changes often accompany system updates as the software evolves.
We now offer a Windows softphone, which might be a more suitable option for you. You can find more information about the Windows softphone at https://www.3cx.com/user-manual/windows-softphone-app/.
If you have any further questions please reach out to 3CX Customer Service team via Live Chat bubble found on our website and they will be happy to answer your questions.
Replied 15/12/2023
Andreas
- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 05/07/2022
phonesystems do still excist and usability ontop
3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution
Pros
full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!
Cons
some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.
Reasons for Choosing 3CX
to many bugs and priceSwitched From
SkypeReasons for Switching to 3CX
for calling 3cx and in full lockdown and performance issues with 3cx we went for zoom for the online meetingsResponse from 3CX
Hello Andreas! Thank you so much for taking the time to share your feedback with 3CX. We're delighted to hear you found 3CX to be of great use for your business during the lockdown.
Replied 11/07/2022
ALEXANDER
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 18/01/2020
Serves small businesses very well for free.
In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.
Pros
• It is free.
• Assists in the company's internal communication.
• It is always updated with improvements.
• Ease of receiving and transferring calls.
• Ease of configuration and installation by the end user.
Cons
• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.
Response from 3CX
We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created?
Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app.
Nonetheless, thank you for your feedback. I will forward this to the development team.
Replied 20/01/2020
