FirePoint

Pros

Very simple to get someone set up and working. Even those agents who don't like CRM's or technology in general can navigate the system relatively easily. For those that want more, Firepoint is able to be customized regardless of how many custom pages you want, how big your team is or how many clients you have.

Cons

The only negative I can think of would be to be able to implement their list of upcoming features now (since I am not patient).

Pros

The CRM functionality and navigation is great.

Cons

Leads are more no-go than valuable, which results in a lot of wasted time.

Pros

Like many CRM's, FirePoint offers an IDX Dashboard showing most active shoppers, integration with multiple platforms, and pre-created drip plans. There is a transaction management component, but it's not the most intuitive.

Cons

As I became more familiar with the software, I noticed lots of opportunities. In fact, Firepoint created a forum to collect agent feedback and improve to software, but in 6 months, I didn't see any action on their part. A few opportunities I saw using the software: Cannot add profile client photos, the system does not automatically sync with email to track history, website design through Firepoint is dated and no way to track site metrics, no document storage, batched .csv uploads have to be emailed to them to upload (no straight through processing) and the layout made it hard to get a high level over view of transactions in escrow.

Pros

It is easy to use and the support team is fantastic, very responsive. I like that there are plenty of options to customize the system for our use.

Cons

Having to bounce around the screen to click the item I need. And not having expense tracking capabilities.

Pros

I love how firepoint can be used as a CRM as well as a lead gen system. It replaced 3 different providers for us at huge savings per month.

Cons

The front end could be a little better, but I hear that is coming very soon. Still generates leads and that is the bottom line for our team.

Pros

The sign up process and sales team sold us very well

Cons

They SPAMMED My Email. Now all my emails are going into spam. I have lost so much business due to this.
They were NOT able to help with lead assignment of property searches. They charged the fee and the searches were all set up wrong.

Alternatives Considered

Reasons for Choosing FirePoint

Switched From

Reasons for Switching to FirePoint

Pros

We have been using Firepoint for more than a year now. We came from a much more expensive system and have found Firepoint to be just as good, if not better. The customer service we receive from our Account Manager and all the other staff at Firepoint far exceeds any of the other companies we work with. We also like that they are continually improving our system to make it as robust as possible. We look forward to working hand in hand with Firepoint for many years to come!

Cons

We would like to see the system be more robust. Firepoint is still a startup, and we look forward to seeing how it grows in the future.

Pros

I like that they are always adding features but on a calculated time frame. Other CRMs I have used were always adding new features but still had glitches they never fixed. I love using Firepoint.

Cons

The only feature I wish we had was a pond account. We have a large team and there are a lot of leads in our pond account. I would love a better way to manage it.

Pros

We switched over a few years back from another big platform and have been extremely happy! The cost savings and the usability of the system has made it totally worthwhile for the change. Our agents love using it and find it so user friendly. The reporting funtions help me keep agents accountable as well as track our marketing budgets.

Pros

Very professional team. The customer service is some of the best we have experienced in the past 20 years in real estate.

Cons

We have no complaints. My team would like features released faster, however every feature that is released works, from my perspective a proper working system is better than a fast product launch.

Pros

Colorful and easy to use for new agents

Cons

Too many steps to make to complete tasks compared to other systems

Pros

Ability to record calls and texts.

Cons

Inability to search for homes and sent to client from backend.
Inability to properly integrate more than 1 MLS
Limited search functions on the front end.
No app (yea I've heard 1 was coming for a year now).
Slow to upgrade or improve system
Inability to send texts and/or emails as another user (Ie: my assistant can't send on my behalf).
The amount of spam we get.

Pros

So easy to use, many automated features, each agent has their own login. The customer support is incredible!

Cons

Can't think of anything, we love everything about it! If there ever was anything I'm sure customer support would be happy to help!

Pros

It is a very affordable platform. They are constantly adding updates and improving the product. Their support staff is fantastic in helping you out when you need it. The PPC management team is very knowledgeable. The do a great job managing my campaign and get GREAT results.
You will find no better product to help grow you online business. Glad I'm joined them

Pros

The functionality, ease of use, and the fact that if any suggestions are made on how to improve usability or the client experience, there is a team who will take those suggestions to heart and implement changes.

Cons

This really is a tough one for me to answer because any challenges or frustrations I've had in the past, there have been changes made to implement so it is very user friendly.

Pros

Love the ability to fine tune it to how we prefer to use it. Customer support is top notch. I also like the ease of data entry.

Cons

Not a whole lot of opportunity here. I suppose I wish it had an auto save function and that you didn't have to respond to emails through the software but you could through gmail.

Pros

Extremely easy to use and to set the software. This program is extremely well designed even for people that have difficulties with technology and have not run into any problems. The customizability is also top tier allowing you to scale as necessary. Extremely affordable as well with great support staff.

Cons

No issues with the program. It would be much better however if it was possible to track new features that will potentially be implemented and if updates came sooner.

Pros

The cost is the biggest pro, however I would pay alot more for a more robust system. The automatic lead distribution.

Cons

The functionality. Needs an app, even though it can be done from the mobile browser. An app helps with dialing and that kind of thing.

Pros

Outstand software as soon as we start to set the system up it was so easy and simple to use. very user-friendly and clear setup process. once set up it made our whole business Real Estate sales process better. With a 20% Improve close it paid for itself within the first month. Simply Brilliant.

Pros

Can see everything for all of your agents in the Dashboard
Sets tasks to follow up
great auto reply's

Cons

Can see everything for all of your agents in the Dashboard
As with all systems, not all leads are real

Pros

CRM is top tier and has great functionality. They take feedback and improvement suggestions and implement them.

Cons

No app yet but they have one in the works. There are some cross checking and dashboard work that I would like to see improved but I have also suggested these points to them and they are working to make it happen.

Pros

Easy to use, great customer support, transparent, defined drip campaigns are already in there, a lot of work is getting provided by the vendor.

Cons

No "storage space" online so documents can't be saved.... Not everything can be customized. Besides that, great platform.

Pros

This is a great accounting software suitable for medium and small business and its looks are very appealing with bright colors and stylish fonts.

Cons

This has some limitations and some times you have to do repetitive work again and again such as marking lists.

Pros

I have only been using Firepoint for a few months now but it was an easy enough software to self-teach. It's affordable for the features offered and the one experience I have with a customer service representative was pleasant.

Cons

I can't complain much with the price-point. Overall pleased.

Pros

Its is a Fantastic software with very user friendly experience and with awesome call recorder and texts with is good.

Cons

It offer free demo but after that the price is expensive. Also if I want my assistant to send email on my behalf, he cant.