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About Nutshell
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software.
Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price.
Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information while in the field.
Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability. Nutshell has been honored as a "Leader" in G2's Grid® Report for CRM every quarter since Fall 2020.
In 2021, Nutshell released Nutshell Marketing, which allows Nutshell customers to design and send beautiful marketing emails and automated drip sequences, and instantly measure their engagement, directly out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can target custom audiences in a snap and manage all your outreach out of a single tool.
Nutshell pricing
Nutshell does not have a free version but does offer a free trial. Nutshell paid version starts at USD 19.00/month.
Starting Price:
USD 19.00/month
Free Version:
No
Free trial:
Yes
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Nutshell Reviews
Feature rating
5 reviews of 476
View all reviews
Marilyn
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 05/03/2020
Bang for your Buck
Great! It helps the team stay on track whether it's sales or implementation.
Pros
Reporting and filtering reports.
Keeping a track record of our leads.
Cons
Have to move over to pro to get more then one sales process. Pro is so expensive.
Alternatives Considered
Dynamics 365Reasons for Choosing Nutshell
So complicated we weren't using any functionalitySwitched From
Dynamics 365Reasons for Switching to Nutshell
Price, others had better functionality but this Nutshell had enough 2 years ago to get us going. It has really come into it's own and now has way more.
Paul
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 09/11/2023
Nutshell has been a gamechanger!
Pros
We absolutely love being able to have an all in one place customer and production tracker. From the time a prospect writes in, through years after they have purchased and Installed their building we have everything at our fingertips.
Cons
We just wish that emails still went into the customer's leads, and tasks could be auto assigned after it is "won" the project isn't done..
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Nutshell
Price and customer service were the biggest driving factors in our decision to choose and stay with Nutshell!
Rachel
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
5
3
Reviewed on 05/09/2023
Simple to Use for those who have not used CRM's before
This is used to track our quotes and hase been helpful on stopping quotes from slipping through the cracks.
Pros
This was an easy to implement software for those who have never used a CRM in the past. User friendly for basic functionality.
Cons
I would like to see more ability to keep lead information separated. There are many leads that have the same companies and people but are not relevant to one another, and unfortunately it all gets lumped together.
Reasons for Switching to Nutshell
It was the most user friendly. We did not need all the feautres that we would be paying for on the other systems.
Michele
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0
4
Reviewed on 06/06/2024
Daily user appreciates ease and organization
I have previously used several management systems. We have had this for a long time and when we first got it, there were many features that I missed from my other programs. But she does a good job of adding things that customers need help to keep people focused, and on track. Less to do fall through the cracks.
Pros
Help me to know exactly what I’m going to do on a daily Basis, but also gives me tools to share that information with others. I can look back and see where my sales are trending and how many calls I have made, etc..
Cons
Just the fact that I cannot control undo things in the email section for instance, if I accidentally bump something and erase a large section of the email body, I am typing, it’s gone there’s no way to control and get it back
Response from Nutshell
Thank you for sharing your review of Nutshell, Michele! We're glad to hear you're enjoying Nutshell's ability to streamline your daily workflow and help you track productivity.
And thank you for sharing your thoughts about your email erasing issue. We're always striving to make Nutshell the best CRM for our customers, so I'll be sure to pass your feedback along to our product development team.
All the best,
Jewell from Nutshell
Replied 21/06/2024
François
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4
5
Reviewed on 03/07/2023
Perfect CRM for service companies for B2B
Easy to implement, with loads of tailor-made features for Small or medium-sized businesses. The connection to Outlook is good!
Pros
The list of functionality is impressive and very easy to learn, customize and implement. Customize list, merge contacts or companies, and the reporting features were all great ones for software at this price
Cons
Some of the reporting is limited, but it is still better than most we have tried, Also, the interface is not the sexiest around, but it does the job.
