About DoctorConnect

DoctorConnect is a cloud-based medical solution that helps health care professionals manage their daily operations and interactions with patients. Key features include automated appointment reminders, surveys, reputation management, patient messaging and more. DoctorConnect allows users to send custom messages to individual patients or groups who meet a designated criteria. It provides users an appointment calendar that helps them in the scheduling process. A dashboard is also offered that allows users to manually confirm appointments, view and respond to incoming messages and filter patients by doctor or location. The patient management tool allows users to input patients’ preferred communication type and send them messages in multiple languages via text, phone or email. Additionally, DoctorConnect offers no-show management functionality. Services offered are billed monthly, and support is offered via phone, email, live chat and FAQs.
DoctorConnect Software - Online scheduling & website reviews
DoctorConnect Software - Timeblock messaging
DoctorConnect Software - 2-way texting
DoctorConnect Software - Appointment reminders
DoctorConnect Software - Patient surveys
DoctorConnect Software - Desktop scheduler
DoctorConnect video
DoctorConnect Software - Online scheduling & website reviews - thumbnail
DoctorConnect Software - Timeblock messaging - thumbnail
DoctorConnect Software - 2-way texting - thumbnail
DoctorConnect Software - Appointment reminders - thumbnail
DoctorConnect Software - Patient surveys - thumbnail

DoctorConnect pricing

DoctorConnect does not have a free version. DoctorConnect paid version starts at USD 150.00/month.

Starting Price:
USD 150.00/month
Pricing Details:
Contact DoctorConnect for pricing information.
Free Version:
No
Free trial:
N/A

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DoctorConnect Reviews

Feature rating

Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5
5 reviews of 43 View all reviews
Joshua L. Joshua L.
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/02/2020

DoctorConnect, great product, terrific staff, and swift customer support!

My overall experience, as a main user and implementer of the software within our practice, has been nothing but positive. They have taken time to train me and my team with excellence and diligence. Any issues or questions have been worked on and resolved almost 100% of the time within 24-hours (unless the project required more time). My account manager and every developer/IT staff member has been extremely helpful, kind, and professional.

Pros

DoctorConnect, hands down, has saved our administrative support staff hours! The automated reminders work great with our EMR/EHR thanks to the great IT team to help set this up for us. We are able to save time and money by reaching our clients the way they want to be communicated with (text, call, email) while reducing no-show/cancelations. We are able to catch many no shows before they happen by communicating with clients that have not previously confirmed their appt with a quick and easy text!

We were able to create many pre-defined templates, based on our admin/client needs, that helped us streamline our admin communications with little to no training while increasing effective client communication with little confusion.

Cons

There's not much that we don't like about DoctorConnect. One drawback is their "Waitlist" feature. From what I was told, it's still beta. I am tech-savvy and I still have not been able to figure out how to use it in a way that it would not create my team more work or extended training. Although, I did speak with their team of developers and my account manager and gave feedback that they have gladly taken and welcomed. I expect this feature to be one of their key features that will only complement its success. This automation will help save our practice more time and money once it has been perfected.

Alternatives Considered

Relatient, SimplyBook.me, Mend, Luma Health and 10to8

Reasons for Switching to DoctorConnect

Price, Price, Price. At the end of the day, many of the products I've researched (and demoed), it all came down to price for our needs. We didn't have a large budget to "try" this. We knew nearly all products would save us time and money because that's what automation tends to do. DoctorConnect met all our needs and then some. No, it doesn't have all the features that other pricier options had, but those options weren't necessarily the features we needed. The other very important reason for choosing DoctorConnect was its support team. There are many times that I don't feel like the client, but apart of the DoctorConnect team. Thanks, DoctorConnect (AdTel) team, for being a great support and team to us at Renewal Center!
Melinda B. Melinda B.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/09/2021

Great Software

Pros

I like that the staff can communicate with patients about their appointment. They can reschedule or cancel by text if needed.

Cons

I would like to see reviews and surveys part our our package

Tammie G. Tammie G.
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 17/04/2018

Still getting to know the processes

Less no show appointments

Pros

Lets you know what patients want to reschedule days before appointment. Opens schedule for new appointments

Cons

Patients get calls on Sunday's after 7:00 pm Example P Ross apt 4-13-18 received two calls on a Sunday after 7:00 pm. Please remove calls after 3:00 on Sundays

Anna B. Anna B.
  • Industry: Hospital & Health Care
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/09/2021

DoctorConnect Reminders

DoctorConnect has allowed us to decrease client no show rates and has allowed staff members that were previously doing reminder calls to focus on other business processes. The vendor has worked with us on several customizations specific to our business. We started out with 3 separate states and continue to deploy to additional states. They were able to accommodate our request for scheduling/reminders for a stand-alone implementation that doesn't pull reminders from an electronic health record management system.

Pros

Implementation was very easy. The sales manager and support staff are very professional, responsive and friendly. Bulk messaging is a huge selling point for us. They provide excellent end-user training at implementation.

Cons

A robust end-user documentation is not provided and would be helpful.

Tricia H. Tricia H.
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/09/2021

Doctor Connect

We were very happy with the implementation of this product. All of the people that we worked with were so helpful and kind. Rozell was so timely in getting information to and from us and assisting each step of the way with the implementation. When we have questions or any issue, it is addressed immediately by the support staff. It was a very seamless implementation. We are very pleased.

Pros

This product was easy to deploy, is easy to use and is such a great way to communicate with our patients. Doctor Connect allowed us to better connect with patients while saving us time by eliminating daily confirmation calls to patients. We are able to send forms immediately and they are completed by the patient and returned to us automatically.

Cons

I don't have any complaints about the software and have not heard of any from staff.

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