About Toast POS

Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this solution is designed to help restaurant operators adapt fast and take control of changing industry trends and guest expectations. As a safe and secure cloud-based platform, Toast POS includes new feature updates while allowing users to access restaurant data from anywhere, on any mobile device. Its powerful reporting and analytics suite allows restaurant management to identify opportunities for saving on costs, highlight best-selling menu items, and much more. This POS system can help streamline inventory management and restaurant operations. Necessary menu updates, such as daily specials, can be made from any Toast terminal or mobile device using the Toast app. Servers can use tableside ordering features and complete payment processing using handheld tablets, known as Toast Go. With this POS solution, Toast users can also track bar tabs and look up drink recipes, helping to improve the overall client experience. The Toast Kiosk is also available for diner self-service options. Toast’s Payroll and Team Management product is a time-saving solution that integrates restaurant POS and payroll systems for seamless time-tracking, approvals, and HR functions. This integration can help a restaurant owner save money by reducing the need for extra software vendors. The Toast POS system also automates standardized gratuities that encourage fair tips, which can improve employee morale within the restaurant industry.
Toast POS Software - Toast POS - Hardware Suite
Toast POS Software - Toast POS - Flex for Guests
Toast POS Software - Toast Flex for Kitchen
Toast POS Software - Toast Go 2
Toast POS Software - Toast Flex
Toast POS Software - Toast POS customizable branding
Toast POS video
Toast POS Software - Toast POS - Hardware Suite - thumbnail
Toast POS Software - Toast POS - Flex for Guests - thumbnail
Toast POS Software - Toast Flex for Kitchen - thumbnail
Toast POS Software - Toast Go 2 - thumbnail
Toast POS Software - Toast Flex - thumbnail

Toast POS pricing

Toast POS has a free version and does not offer a free trial. Toast POS paid version starts at USD 165.00/month.

Starting Price:
USD 165.00/month
Free Version:
Yes
Free trial:
No

Alternatives to Toast POS

Toast POS Reviews

Feature rating

Value for Money
3.9
Functionality
4.1
Ease of Use
4.2
Customer Support
3.7
5 reviews of 509 View all reviews
Jeff
Jeff
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/10/2019

So Great to Have Everything Consolidated

Overall I think after a lot of research and a couple of trials Toast seemed to be the best option as a long-term solution. I believe it can grow with us over the years.

Pros

One stop shop plug and play solution! I was not interested in having to switch between systems and wanted easy reporting across the business.

Cons

Takes a while to learn all the functionality but worth it once learned. Although it’s not a problem with the software itself, either a better hard copy training manual or disk would be helpful.

Alternatives Considered

Aloha Cloud and Time Tracker

Reasons for Switching to Toast POS

More robust and offered more scale as we grow to keep everything on one platform.

Response from Toast

Hi Jeff, Jasmine from Toast here. We're thrilled to hear you are enjoying your all-in-one, Toast POS System! For helpful training material, encourage you to refer to Toast Central at https://central.toasttab.com/s/.

Replied 08/11/2019
Sanford
  • Industry: Sports
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 09/09/2023

Have Some Toast With Your Brunch. Or Lunch.

With over fifteen years of customer service experience covering all types of industries imaginable, the Toast POS software stands out when regraded by it's ease of integration, system set-up and navigation, customization and guest interaction interface. High marks all around and a resounding cheers to Toast's user friendly design.

Pros

Simple and easy to integrate into my workplace's numerous departments, Toast POS offers a user friendly platform to build an inventory into with the option to edit the information therein whenever required, even in real time when alterations are needed to complete a guest's order. Toast POS has a sharp and clean visual design that utilizes an equally well developed workplace layout sure to please no matter what industry you're part of.

Cons

A small setback I've noticed is the required input of a guest's name or information to initiate the 'tap to pay' option. There is a button to 'skip' this input, however if guest recall is pertinent to completing an order then the name or number attached to the order is required. I would like to see the guest's digital pay pad screen offer the ability to input a name or number if only to make interactions conclude in a quicker, more proficient manner.

Response from Toast

Hi Sanford, Thanks for your positive review. We really appreciate your feedback and are happy to know we're meeting your expectations as a platform. If you haven't already, join our Toast online community at community.toasttab.com. Hope to see you there!

Replied 12/09/2023
Mark
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 17/01/2024

Worst Customer Service

Horrible. Now I have to cancel Toast from all my restaurants and start with a new company. Not happy. All because they will not get anything accomplished for you if you are being overcharged, to online ordering isn't working correctly, to menu manager not functioning properly. DO NOT PURCHASE THIS SOFTWARE even though the functionality appears to be great. Not worth the hassle.

Pros

I did like the functionality but the service is so bad, it does not matter how good the software is.

Cons

Customer service, Toast adding billable products and never taking them off because you cannot get a hold of customer service.

Response from Toast

Hi Mark, I'm sorry to hear that this has been your experience. I'll be reaching out to directly to learn more how we can help support you here.

Replied 24/01/2024
Britney
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/01/2024

A Restaurant MUST!

Pros

How easy it is to set up and categorize. Also see sales report and track inventory.

Cons

When it freezes, glitches, or has an issue processing payments.

Response from Toast

Hi Britney, thank you for taking the time to share your feedback and experience using Toast. - Carrisa

Replied 19/01/2024
Verified Reviewer
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 21/08/2020

I'd give it a 10 but then it would be perfect!

Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Pros

I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Cons

As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Alternatives Considered

CAKE POS, Aloha Cloud and Clover

Reasons for Choosing Toast POS

We needed to have a better system than the old one we were using, as in most places. Toast offered the package at a wonderful price and the system supports the costs.

Switched From

Aloha Cloud

Reasons for Switching to Toast POS

Price, support, system use

Response from Toast

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

Replied 27/08/2020

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