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description: Review of Helpfeel Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Helpfeel | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Helpfeel](/software/501534/Helpfeel)

# Helpfeel

Canonical: https://www.softwareadvice.com.au/software/501534/Helpfeel

> Helpfeel is an AI-powered self-service resolution system designed to address inquiries from external customers and internal employees. It is used by organizations across various industries to manage support workloads and enhance user interactions. The system is utilized by customer support teams, marketing departments, internal helpdesks, and call centers to handle inquiries through automated knowledge management.

The platform includes several modules that work together to provide support solutions. Helpfeel FAQ uses proprietary AI technology and intent prediction to guide users to accurate answers through a search-based system. Helpfeel Agent Mode offers conversational AI for dialogue-based support. Helpfeel Analytics analyzes customer and employee feedback, while Helpfeel Marketing focuses on optimization and conversion. Helpfeel Support provides AI-enabled ticket management. The system refines knowledge resources through continuous AI learning.

The platform is ISO/IEC 27001:2022 certified for information security management, ensuring data protection. It is used by hundreds of organizations to reduce inquiries, improve response times, and support user engagement.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Helpfeel
- **Founded**: 2008

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: Prices vary according to the plan.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Japanese
- **Available Countries**: Japan, United States

## Features

- API
- Access Controls/Permissions
- Alerts/Notifications
- Application Management
- Automated Responses
- Call Center Management
- Chatbot
- Client Portal
- Communication Management
- Customer Communication
- Customer History
- Customer Support
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Email Management
- Email Templates
- Generative AI
- Help Desk Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software)
- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/501534/Helpfeel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/501534-Helpfeel/> |
| en-AU | <https://www.softwareadvice.com.au/software/501534/Helpfeel> |
| en-GB | <https://www.softwareadvice.co.uk/software/501534/Helpfeel> |
| en-IE | <https://www.softwareadvice.ie/software/501534/Helpfeel> |
| en-NZ | <https://www.softwareadvice.co.nz/software/501534/Helpfeel> |

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