--- description: Review of VolunteerMatters Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: VolunteerMatters | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Volunteer Management Software](/directory/416/volunteer-management-software/software) > [VolunteerMatters](/software/5036/closerware-volunteermatters) # VolunteerMatters Canonical: https://www.softwareadvice.com.au/software/5036/closerware-volunteermatters Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/5036/closerware-volunteermatters?page=2) > VolunteerMatters is a new way for you to expand your volunteer program, so you can accomplish more without increasing your workload. A VolunteerMatters subscription provides software for established volunteer programs looking to take it to the next level. Whether they have 200 or 200,000 volunteers, most nonprofits with would love to streamline, grow, or get more out of their volunteer programs but they're stretched thin managing what they already have. Administrators can track volunteers’ projects, assignments, attendance, and work hours on a centralized dashboard. It also offers a portal for volunteers to fill out application forms, upload documents for background checks, view certificates, and undertake training programs. VolunteerMatters provides an API and Zapier webhooks, which facilitate integration with thousands of third-party platforms. > > Verdict: Rated **4.9/5** by 39 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 39 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive Software - **Location**: Tysons Corner, US - **Founded**: 2017 ## Commercial Context - **Starting Price**: USD 3,790.00 - **Pricing Details**: VolunteerMatters pricing is based on the desires features and the overall size of the volunteer program. We determine the size based on the number of sites, admin users, and volunteers. There are three feature tiers each with increasing sophistication. Growing - Small Programs with Sophisticated Needs A volunteer program with 250 or fewer active volunteers being managed by one or two people. You could manage things with paper and Excel but it might just drive you crazy. A software application would make you much more efficient and help you to grow. You need to keep your budget under $3,000/yr and closer to $2,000 would be better. Professional - A Significant Operation with Volume A volunteer program with hundreds or thousands of active volunteers being managed by a team of people that hold responsibilities for several types of programs/events/initiatives. Managing the intricacies involved with volunteer onboarding, scheduling, check-in and communications for an organization of your scale would be impossible without good software systems. You have some systems in place now but they're not cutting it. Your volunteer workforce is of a significant importance to your operations and fundraising therefore you're willing to invest more than a $3,000/yr Enterprise - You're kind of a big deal You've got thousands or tens of thousands of volunteers and your volunteering is likely highly distributed. You may have many departments or locations that require their own autonomy managing volunteers while also operating under organizational standards for consistency and compliance. Integrating VolunteerMatters with your other business systems is a priority. You might be a city municipality, state/federal agency, hospital system, university/school district, large corporation, metropolitan YMCA association, or a large regional non-profit operating out of many locations. While budget is always important, you are more interested in finding the right software systems to meet your business needs. Therefore, a five or six figure price tag is not intimidating. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Assignment Management - Attendance Tracking - CRM - Calendar Management - Communication Management - Contact Management - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Reports - Document Storage - Event Management - Event Scheduling - For Nonprofits - Member Directory ## Integrations (1 total) - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Volunteer Management Software](https://www.softwareadvice.com.au/directory/416/volunteer-management-software/software) ## Alternatives 1. [SignUpGenius](https://www.softwareadvice.com.au/software/390445/signupgenius) — 4.6/5 (1983 reviews) 2. [Neon CRM](https://www.softwareadvice.com.au/software/3122/neoncrm) — 4.3/5 (613 reviews) 3. [VolunteerLocal](https://www.softwareadvice.com.au/software/59946/volunteerlocal) — 4.8/5 (204 reviews) 4. [Vome Volunteer](https://www.softwareadvice.com.au/software/366441/vome-volunteer) — 4.6/5 (34 reviews) 5. [ivolunteer.com](https://www.softwareadvice.com.au/software/458126/iVolunteerOnline) — 4.7/5 (40 reviews) ## Reviews ### "Thank you volunteer matters\!" — 5.0/5 > **Nina** | *4 April 2024* | Museums & Institutions | Recommendation rating: 10.0/10 > > **Pros**: I like that we can use Volunteer Matters for both recruitment/applications, training, and hours tracking. It has saved me so much time and made my work life much easier to manage as our volunteer program grows > > **Cons**: I wouldn't say I have anything I necessarily dislike. As I learn more about Volunteer Matters, I may have some suggestions of things to add, but nothing that I outright don't like. > > The Pavek Museum’s current volunteer program is only about two years old. Initially, we used Sign Up Genius. However, we recognized that as the program grew, we would require volunteer management software capable of handling more tasks beyond shift sign up such as tracking hours, generating reports, and creating more specific project roles. Our \[sensitive content hidden\] had previous experience with VolunteerMatters. After conducting thorough research and comparing it with other software options, we decided on VolunteerMatters. I can already see how much time it saves me as the manager of the volunteer program. For our volunteers, it streamlines the sign-up process, providing them with more information about the shifts or projects upfront, and it automatically tracks their hours, eliminating the need for manual tracking as they used to do. We used Sign Up Genius when we created the new program, but we needed a volunteer management software that could enhance volunteers' experience with us, making it more seamless, and also save staff time by automating tasks like sending reminder emails and tracking hours. ----- ### "So glad we chose Volunteer Matters\!" — 5.0/5 > **Patricia** | *11 August 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The software is very user friendly and budget friendly. It has been super easy to implement into our existing program - both from an administrator and volunteer standpoint\! We have over 300 volunteers a week and we have just finished rolling out the software with very few issues. > > **Cons**: There is some lack of flexibility in the platform, but that is what makes it so easy to use - so far the few things that we have bumped into have been minor and easily worked around. > > We have been managing volunteers for a long time using Salesforce, but were looking to upgrade our volunteer experience and simplify things for our less-tech savvy administrators. We looked at MANY options, but kept coming back to Volunteer Matters for the overall capabilities, value and ability to integrate with Salesforce through Zapier. Since choosing them, we have been incredibly impressed with their documentation and support - they are responsive, helpful and so pleasant to work with. Our volunteers and staff are still learning their way around but they are loving it\! ----- ### "Volunteer Matters Is Crucial To Our Organization" — 4.0/5 > **Barona** | *15 November 2022* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: Since we started using Volunteer Matters, our volunteer program has grown to become a more significant and substantial component of our organization. The ease of use of Volunteer Matters makes our volunteer opportunities approachable and appealing. I use Volunteer Matters every day and am easily able to gather information about the status of our current volunteer shifts as well as our volunteer community. Our organization also regularly uses the communication tools which have proved to be very effective in recruiting volunteers and staffing shifts at the last minute. Lastly, the portal insigns and feedback features have provided much needed information to our organization that allows us to develop our volunteer program based off of input from volunteers. > > **Cons**: What I would like to see most from Volunteer Matters is further developed communication tools. I would like the ability to communicate directly with volunteers for a specifc shift regarding shift changes or cancellations. I also would like the ability to see previous communications with volunteers, including the text of the email. Lastly, it would be helpful to be able to adjust the date range for the data displayed in the Portal Insights. This would be helpful when our grant reporting requires information for specific date ranges. ----- ### "Great customer service, constantly adding new features and overall meets the needs of a larger nonprofit." — 5.0/5 > **Ernie** | *1 November 2024* | Individual & Family Services | Recommendation rating: 9.0/10 > > **Pros**: I like that the platform is user-friendly and has helped to cut down the amount of staff time to manage volunteer processes, particularly tracking hours and verifying enrollment documentation. We have over 30 different volunteer positions across our agency and VolunteerMatters has really streamlined the experience of not just our staff but our volunteers, allowing us more time to focus on quality programming and services. Prior to switching to VolunteerMatters we used a wide array of platforms across the agency – including Salesforce, Excel sheets, Google products and Volunteer Hub. Our processes were decentralized, inconsistent and time-consuming. Ultimately VolunteerMatters was the best fit for the volume and types of volunteer opportunities we host, but more importantly I can see that VolunteerMatters is committed to the continued development of their platform, constantly adding new features and seeking input from customers to improve the experience of staff and volunteers. I also just learned that there's an integration with Double the Donation, which will enable volunteers to seek funding on our behalf in exchange for their volunteer hours. Very excited about that new feature. > > **Cons**: Many of our volunteer programs require an interview before starting and this platform is generally better suited for our one-time events and opportunities that don't require this level of screening. The visual interface is ok, but could be a little nicer as sometimes people overlook the crucial "volunteer" button which triggers the registration process. > > I'd definitely recommend it - their tech support is super responsive and the pricing is reasonable. I researched many platforms and Volunteer Matters seemed best and meets our needs, which are diverse and fairly large. ----- ### "We love VolunteerMatters\!" — 5.0/5 > **Samantha** | *21 September 2023* | Military | Recommendation rating: 10.0/10 > > **Pros**: VolunteerMatters is so customizable and works really well for us. We are able to easily manage 500+ active Volunteers while maintaining different credentials, contacts, sites, and projects. Their support team is very responsive and helpful\! \[sensitive content hidden\] has provided exceptional monthly training and has shown me how to use a lot of the features to make things even easier\!\! > > **Cons**: The Advanced Contact search I think is sometimes difficult to use. > > Exceptional\! Everyone I've met/spoken with at VolunteerMatters has been amazing\! They're helpful, friendly, and very easy to work with\! The platform is everything we need and more to manage our Volunteer base. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/5036/closerware-volunteermatters?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/5036/closerware-volunteermatters) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data