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description: Review of Saufter.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Saufter.io | Reviews, Pricing & Demos - SoftwareAdvice AU
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Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Saufter.io](/software/504165/Saufter-io)
# Saufter.io
Canonical: https://www.softwareadvice.com.au/software/504165/Saufter-io
> Saufter.io is an AI-powered email marketing and customer support platform built for e-commerce and SaaS businesses, including startups and small-to-medium companies. It is deployed as a cloud-based solution accessible via web browser.
The platform tracks user behavior to automatically draft email campaigns, segment audiences into cohorts, and predict churn or purchase intent — reducing manual campaign planning. Abandoned cart and browse abandonment tools trigger personalized follow-up emails with product recommendations and discount offers. Weekly campaign suggestions and competitor-inspired ideas help teams maintain consistent outreach.
On the support side, Saufter.io consolidates live chat, email, phone, SMS, and social media channels (Facebook, WhatsApp, Instagram) into a single view. An AI chatbot handles routine inquiries, while a self-service knowledge base and automated returns portal reduce ticket volume. Order monitoring runs around the clock, with delay alerts and tools to create discounts, process refunds, and manage exchanges. Automated agent training uses ticket and chat history to improve team performance.
Saufter.io integrates with Shopify, WooCommerce, Magento, and BigCommerce. Support is available via live chat, email, and a knowledge base. A 15-day free trial requires no credit card.
>
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.
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## Quick Stats & Ratings
| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |
## About the vendor
- **Company**: Saufter
## Commercial Context
- **Pricing model**: (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States
## Features
- Automated Routing
- Customer Database
- Data Import/Export
- Email Management
- Email Templates
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management
- Workflow Management
## Integrations (2 total)
- Shopify
- WooCommerce
## Support Options
- Email/Help Desk
- FAQs/Forum
## Category
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
## Related Categories
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software)
## Reviews
### "Out of the Box Automations for E-commerce" — 5.0/5
> **Bojan** | *27 December 2023* | Computer Software | Recommendation rating: 10.0/10
>
> **Pros**: There are multiple automation features that I use on Saufter. Some of the automations I have setup on my account are these:
- Refund and Anti-Refund automations: This automates the whole return process, while offering excahnges and discounts if customer decides not keep the product. It was easy 5-7 minutes setup and it covers so many edge cases.
- International Shipment Automation: In 5 minutes I was able to setup a scenario where an international order is stuck in customs and the software provided them country-wise next steps. It is truly end-to-end automation.
>
> **Cons**: There are multiple features that I haven't tried yet.
>
> I believe it is a really innovative product, it is not like other chat bots since it actually covers backend processing and can actually 'do' something.
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### "Unconventional Automations in E-Commerce" — 5.0/5
> **Brian** | *23 February 2024* | Hospitality | Recommendation rating: 10.0/10
>
> **Pros**: I utilize a variety of Saufter's automated functions. Here are a few of the automations I've set up on my account:
- Automation for refunds and anti-refunds: This streamlines the entire return procedure and provides discounts and exchanges in the event that the customer chooses not to keep the item. It covered a lot of edge scenarios and was simple to put up in five to seven minutes.
- International Shipment Automation: I built up a scenario in which an international order is blocked in customs and the program gives them the next actions to take, country by country, in only five minutes. Indeed, end-to-end automation is involved.
>
> **Cons**: I haven't used a number of the features.
>
> I think it's a rather unique idea; unlike other bots, it can truly "do" stuff and covers backend processing.
## Links
- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/504165/Saufter-io)
## This page is available in the following languages
| Locale | URL |
| en | |
| en-AU | |
| en-GB | |
| en-IE | |
| en-NZ | |
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## Structured Data