---
description: Review of Tikit by Cireson Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Tikit by Cireson | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/1630/it-ticketing/software) > [Tikit by Cireson](/software/504167/Tikit)

# Tikit by Cireson

Canonical: https://www.softwareadvice.com.au/software/504167/Tikit

> Tikit by Cireson is an IT Service Management platform designed to work within Microsoft Teams. It supports IT departments and other business units such as HR, Facilities, Marketing, and Accounting, allowing each to manage their own service desk with tailored workflows. The platform is built to align with industry-standard service management practices while leveraging Microsoft technologies.

It includes AI-powered capabilities that use OpenAI on Azure to provide quick and accurate responses to common inquiries. Native integration with Microsoft Entra enables single sign-on functionality, while Intune supports device management, helping agents access user details and troubleshoot devices efficiently. Features include custom forms for collecting information during ticket creation, predefined workflows for ticket lifecycle management, and tools for collaboration to keep stakeholders informed during issue resolution.

Reporting capabilities are available through Power BI and Excel, offering customizable dashboards to monitor performance metrics and analyze trends. The platform adheres to ITIL framework standards, supporting processes such as incident management, service requests, and change management. Users can access web portals, and tickets can be created directly from Microsoft Teams chats or email communications through conversational ticketing features.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cireson
- **Location**: San Diego, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: USD 26.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: All plans bill annually upfront. Free 14-day trial with free setup included. No credit card required.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Analytics
- Automated Routing
- Change Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Data Import/Export
- Email Management

## Integrations (4 total)

- Azure DevOps
- Microsoft 365
- Microsoft Teams
- Power Automate Monitor

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [IT Ticketing Systems Software](https://www.softwareadvice.com.au/directory/1630/it-ticketing/software)

## Related Categories

- [IT Ticketing Systems Software](https://www.softwareadvice.com.au/directory/1630/it-ticketing/software)
- [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews)
3. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.com.au/software/127126/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Tikit is a low-cost, high-feature desktop support staff alternative. Quick to implement." — 5.0/5

> **Chad** | *26 August 2025* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: The time to implement was very short. Live teams assistance was not only available but recommended to show how to use Tikit. The help provided was wonderful. Video tutorials are short and succinct and available to come back to later. The value for the price point was well within our budget, and so worth it that we upgraded to the highest package within the hour of on-boarding it. The default settings were out-of-the-box ready. Tweaking things is simple to customize. I consider Tikit to be my Desktop Support Employee.
> 
> **Cons**: Sometimes viewing the full comments/ticket attachments, etc. are not available on Teams App. I have to go to the Web App. I prefer the web app anyway, so for me it's not a huge con. Just something that might be handy if at all possible.
> 
> New customer but a quick fan. From knowledgeable staff at Cireson to a solution that makes my life simpler and my employees happier, it's a win-win. I always like to implement tools that make good sense for our company and I feel this is just a home run. I'm just upset it took me so long to find it (look for it). I should have searched sooner.

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### "Quick implementation, elegantly simple" — 5.0/5

> **Moses** | *24 July 2024* | Nonprofit Organization Management | Recommendation rating: 8.0/10
> 
> **Pros**: Cost effective and simple to implement, we went from no ticketing to proper tracking overnight
> 
> **Cons**: Some of the initial settings could use more options (EX: ticket categories) and the automated replies could use a database of standard

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/504167/Tikit)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/504167-Tikit/> |
| en-AU | <https://www.softwareadvice.com.au/software/504167/Tikit> |
| en-GB | <https://www.softwareadvice.co.uk/software/504167/Tikit> |
| en-IE | <https://www.softwareadvice.ie/software/504167/Tikit> |
| en-NZ | <https://www.softwareadvice.co.nz/software/504167/Tikit> |

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