--- description: Review of Lightning Step Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Lightning Step | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [iPad EMR Software](/directory/14/tablet-pc-emr-medical-software/software) > [Lightning Step](/software/50893/lightning-step) # Lightning Step Canonical: https://www.softwareadvice.com.au/software/50893/lightning-step Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/50893/lightning-step?page=2) > Lightning Step is a leading provider of enterprise software for behavioral health and addiction treatment centers. The all-in-one platform combines electronic medical records (EMR), customer relationship management (CRM), and revenue cycle management (RCM) capabilities to provide a comprehensive and integrated approach to managing patient care. With Lightning Step’s intuitive and user-friendly software, healthcare professionals can streamline care delivery, improve patient outcomes, and drive operational efficiency. Founded by a team of healthcare and technology experts, Lightning Step is committed to delivering innovative solutions that meet the unique needs of the behavioral health and addiction treatment industry. We are constantly evolving our platform to keep pace with the latest trends and best practices in healthcare, and our team of dedicated professionals is always available to provide support and guidance to our customers. At Lightning Step, we believe that every person deserves access to high-quality behavioral health and addiction treatment. We are proud to be a trusted partner to treatment centers around the world, helping them to deliver the best possible care to their patients. EMR: Lightning Step’s EMR is designed to streamline care delivery and improve patient outcomes by providing a comprehensive and integrated approach to managing patient care. With our EMR, healthcare professionals can easily access and update patient records, schedule appointments, and track treatment progress. Our intuitive and user-friendly platform allows you to spend less time on administrative tasks and more time focusing on delivering top-quality care to your patients. In addition to basic EMR functionality, our platform also includes advanced features such as electronic prescribing, lab integration, and population health management. These tools help to optimize patient care and reduce the risk of errors, ensuring that your patients receive the best possible care. CRM: Lightning Step’s CRM system is designed to help you manage and optimize your relationships with patients, prospects, and referral sources. With our CRM, you can easily track interactions with patients, schedule appointments, and manage your marketing and outreach efforts. Our platform includes a range of tools and features to help you build and maintain strong relationships with your patients, including automated appointment reminders, patient surveys, and marketing automation. In addition to patient relationship management, our CRM system also includes tools to help you manage your relationships with referral sources. You can track interactions with referring providers, manage referral processes, and monitor referral performance to ensure that you are getting the most out of your partnerships. RCM: Lightning Step's RCM system is designed to help you optimize your billing and payment processes, ensuring that you get paid for the care you provide. With our RCM, you can easily manage claims submission, track payment status, and resolve billing disputes. Our platform includes a range of tools and features to help you streamline your RCM process, including electronic claim submission, claim status tracking, and denial management. In addition to traditional RCM functionality, our platform also includes advanced features such as patient billing and payment management. These tools help to improve the patient experience by providing an easy and convenient way for patients to pay their bills and manage their financial responsibilities. > > Verdict: Rated **4.4/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 15 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Lightning Step Technologies ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Spanish - **Available Countries**: Canada, Mexico, United States ## Features - AI Copilot - API - Activity Dashboard - Appointment Scheduling - Calendar Management - Charting - Claims Management - Claims Scrubbing - Clinic Interoperability - Coding Assistance - Communication Management - Compliance Tracking - Customisable Forms - Customizable Reports - Customizable Templates - Decision Support Systems - Denial Management - Document Management - Document Storage - E-Prescribing ## Integrations (3 total) - CTM - Twilio - Waystar ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [iPad EMR Software](https://www.softwareadvice.com.au/directory/14/tablet-pc-emr-medical-software/software) ## Related Categories - [iPad EMR Software](https://www.softwareadvice.com.au/directory/14/tablet-pc-emr-medical-software/software) - [Practice Management Software](https://www.softwareadvice.com.au/directory/4527/medical/software) - [Mobile EHR Software](https://www.softwareadvice.com.au/directory/3345/mobile-ehr/software) - [Electronic Medical Records Software](https://www.softwareadvice.com.au/directory/8/electronic-medical-record-software/software) - [Web-based Medical Billing Software](https://www.softwareadvice.com.au/directory/15/web-based-medical-billing-software/software) ## Alternatives 1. [Carepatron](https://www.softwareadvice.com.au/software/241061/care-patron) — 4.4/5 (843 reviews) 2. [EHR YOUR WAY](https://www.softwareadvice.com.au/software/3789/ehryourway) — 4.9/5 (527 reviews) 3. [Alleva](https://www.softwareadvice.com.au/software/365334/alleva) — 4.5/5 (282 reviews) 4. [TheraNest](https://www.softwareadvice.com.au/software/390303/theranest) — 4.4/5 (1029 reviews) 5. [CounSol.com](https://www.softwareadvice.com.au/software/33059/counsol) — 4.7/5 (828 reviews) ## Reviews ### "Modern looking and easy to use EMR" — 5.0/5 > **Cameron** | *18 October 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: There are so many things. The product is the most modern looking ehr. We love the patient timeline, the LIA AI tool, and their new medications and prescription module. But most of it, the people behind it all. > > **Cons**: There are no concerns with Lightning Step. They've always listened to our feedback and allowed for constructive discussions. > > I would rank the overall experience 5 stars. The sales process was easy and the transition to implementations was smooth. We had a great implementation. ----- ### "Refreshing to see EHR innovation" — 5.0/5 > **Marty** | *10 July 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: How quickly they bring solutions to our day-to-day problems. They have really focused on innovating. > > **Cons**: With so many new things released in the product, sometimes it's hard to keep up. Would love to have more communication and documentation so we can adopt them all. > > They focus on true partnership. They hear us and they innovate. They always stop us from telling them what features we need, and they try to understand our business pain points. ----- ### "Huge Disappointment. Do not recommend." — 2.0/5 > **Innis** | *6 February 2026* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: Lightning Step is less expensive than competitors, though you have to realize you will get what you pay for and need to set realistic expectations. It is not a fancy sports car. It is a '96 Hyundai. > > **Cons**: Our implementation is a disaster, with us being told incorrect/inaccurate information for setup and ongoing use. Customer support is poor, the answers change week to week depending on who you speak to, and base elements in the product don't work. Clinical staff are blind to critical pieces of patient care, management is unable to access key information to successfully run a practice, and revenue cycle is severely hampered because of poor LS setup and mixed messages for support. > > We would not recommend this to anyone. It is a disaster. Based on other positive feedback from a year or more ago, we are assuming that Lightning Step has no resources to appropriately support and maintain its product. Sunwave's purchase of Lightning Step could lead to improvements, but the lack of basic support or any sense of urgency would indicate it plans to simply use LS for parts. ----- ### "Best Behavioral Health EMR\!" — 5.0/5 > **Mary** | *21 January 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I love what Lightning Step has done over the last year and a half. They focus on innovation and treat us as partners. We are an organization with multiple levels of care. Using Lightning Step, their AI tool (I think they call it Lia), and their telehealth allowed us to provide care in inpatient, residential, and outpatient settings. > > **Cons**: I love everything about them. They provide the most value at the best price. > > I thought Lightning Step was going to fall behind the competion like Kipu and Sunwave. But they surprised us with their focus on their product, and their direct partnership with us. ----- ### "Finally found a solution" — 5.0/5 > **Ryan** | *13 July 2023* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: Unlike our past EHR system and many others we reviewed, Lightning Step seems to have been created to streamline the documentation and QA process. For example, users are notified if documents aren't signed or if Treatment Plan Reviews become overdue. Supervisors can review departmental documentation adherence in one simple dashboard view. Along with that, the documentation customization options are more extensive than other programs we considered switching to. Another great benefit is that their e-prescribing system is integrated within the platform, and does NOT use Dr. First, which our organization and all of our providers are not fans of. Our prescribe time was cut in half for each prescription.On the cost end, they offered a per-user option verse an average client census fee, which set them apart from many others.A final selling point is their robust reporting system, which can be automated to output custom reports on a routine basis - which cuts down on manual efforts to ensure compliance and review practice KPIs. > > **Cons**: The mobile ability is limited, as it is for most systems reviewed, but as that does not effect our ease of use, it was not a factor. However, for some other practice set-ups, it may need to be taken into consideration. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/50893/lightning-step?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/50893/lightning-step) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data