--- description: Review of IT Care Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: IT Care Center | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [IT Care Center](/software/514284/IT-Care-Center) # IT Care Center Canonical: https://www.softwareadvice.com.au/software/514284/IT-Care-Center Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/514284/IT-Care-Center?page=2) > IT Care Center (ITCC) is an IT service management (ITSM) and enterprise service management platform designed to empower enterprises with streamlined, scalable IT operations. Available as both a cloud-based and on-premises solution, ITCC provides a comprehensive suite of ITIL-compliant tools to manage incidents, assets, changest, service catalogs, and more. It lets stakeholders consolidate all IT processes into one centralized platform, enabling teams to collaborate seamlessly and resolve issues. With the built-in APEX low-code platform, operators can design, automate, and adjust workflows to match the organization’s unique needs. The platform enables managers to ain valuable insights with real-time analytics and visual BOT flows, helping IT teams to anticipate and address challenges prior to escalation. IT Care Center can be integrated with existing tools and systems, creating an IT ecosystem to enhance productivity and operational efficiency. > > Verdict: Rated **4.6/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 9 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: That's IT Technologies ## Commercial Context - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Arabic, English, French, Hebrew, Spanish - **Available Countries**: Australia, Canada, China, France, Germany, India, Israel, Japan, Singapore, Spain, Thailand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Audit Trail - Change Management - Chat/Messaging - Client Portal - Configuration Management - Contract/License Management - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard Creation ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software) ## Related Categories - [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software) - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) ## Alternatives 1. [Atera](https://www.softwareadvice.com.au/software/125932/atera) — 4.5/5 (446 reviews) 2. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews) 3. [Syncro](https://www.softwareadvice.com.au/software/373866/syncro) — 4.6/5 (147 reviews) 4. [Action1](https://www.softwareadvice.com.au/software/261079/action1) — 4.9/5 (237 reviews) 5. [TOPdesk](https://www.softwareadvice.com.au/software/64429/topdesk) — 4.4/5 (110 reviews) ## Reviews ### "Excellent system and service, complete satisfaction with the IT CARE system." — 5.0/5 > **RULI** | *20 May 2025* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: A system with comprehensive/rich functionality. Simple and clear operation for the user. Excellent service from the manufacturer. Fair price for a single product package that includes all the capabilities. > > **Cons**: The system design/UI could be improved. Can be improve with the assests managment. Additional tools and improved convenience for managing design changes and personalization by the user > > Tadiran Group has been working with the system for about 10 years. Through the system, all user inquiries for all services and systems in the organization, including the ERP CRM, are managed. In addition, all activities of the Information Systems/IT department, including the implementation and development of the systems, projects, etc. The system is also linked to additional systems. Over the years, they have responded to all the needs/requests we have raised for additions to the system. ----- ### "Highly recommend the system for service processes." — 5.0/5 > **Reut** | *18 November 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The system is user-friendly for both end-users and implementers. It can be customized by the implementer to support various processes. The system facilitates the management of IT service processes as well as other organizational service processes, allowing the creation of diverse workflows – all with relative ease. > > **Cons**: There is room for improvement in the implementer's interface for knowledge management. > > We really enjoy using the system. Whenever we encounter an issue or have a question, we receive a quick response from a professional, and the answers are always high-quality and professional. The system is continuously evolving and improving, with new and enhanced features introduced all the time. ----- ### "Global Support Director" — 4.0/5 > **Yossi** | *17 November 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Flexibility in implementing customized needs Modules Verities license costs support > > **Cons**: Dashboards self-managed is not user friendly Need to improve on AI > > a flexible system which enables me to customize my organization needs good support costs are better than the competitors ----- ### "ITCC audit" — 5.0/5 > **evgeny** | *17 November 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: What I like most about ITCC is the service they give to the customer, every question has an answer > > **Cons**: Less likes that there are issues that need to be developed, on the other hand when they have already developed open to all their customers > > The overall experience is very good, there is always someone to trust and receive a professional response ----- ### "Simple and efficient" — 4.0/5 > **Dror** | *26 November 2024* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: ITCC helps us manage the process in a simply and efficiently. I really like that fact the I can customize almost everything and change the system to support our processes. > > **Cons**: The integrations with 3rd party systems and automations are basic and not sufficiently. Integration with Slack is not yet available. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/514284/IT-Care-Center?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/514284/IT-Care-Center) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data