---
description: Review of Gainsight Customer Success Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Gainsight Customer Success | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [POS Systems](/directory/210/web-based-point-of-sale-software/software) > [Gainsight Customer Success](/software/515245/ALOHA-ESSENTIALS-POS)

# Gainsight Customer Success

Canonical: https://www.softwareadvice.com.au/software/515245/ALOHA-ESSENTIALS-POS

> Gainsight Customer Success is a cloud-based customer success platform built for B2B companies with subscription or recurring revenue models. It serves businesses of all sizes across industries including software, telecommunications, financial services, healthcare, and corporate services.

The platform consolidates account health scores, product usage data, support history, renewal timelines, and engagement signals into a single workspace. Key features include configurable health scorecards, automated multi-channel customer journey orchestration, renewal forecasting, success plans tied to measurable goals, and AI-powered analytics. The AI toolset surfaces churn risks and expansion opportunities, automates meeting notes, drafts personalized emails, and generates business review presentations from live customer data.

Customer success teams can automate routine outreach and workflows, freeing staff to focus on strategic accounts. Expansion signals are pushed directly into connected CRM systems, aligning sales and customer success teams. The platform integrates natively with Salesforce, Oracle, SAP, and Microsoft Dynamics, and is accessible within Slack and video conferencing tools.

Support options for Gainsight Customer Success include a knowledge base, community forums, and vendor-provided support resources.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: NCR VOYIX
- **Founded**: 1884

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Japanese
- **Available Countries**: United States

## Features

- AI Text Generation
- AI Text Summarization
- Adaptive Learning
- Autonomous Task Execution
- Churn Risk
- Cross-system Integration
- Custom Triggers
- Customer Effort Score (CES)
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segments
- Customization
- Data Import & Export Tools
- Data Security
- Decision Making
- Flexible Sales Process
- Gamification
- Health Score
- Machine Learning
- Monitoring

## Integrations (17 total)

- Azure DevOps Labs
- Claude
- Databricks
- Dynamics 365 Sales
- Fin
- Gong
- HubSpot Sales Hub
- Jira
- Matik
- Microsoft Teams
- My Telescope competitive compass
- Productboard
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Snowflake

... and 2 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [POS Systems](https://www.softwareadvice.com.au/directory/210/web-based-point-of-sale-software/software)

## Related Categories

- [POS Systems](https://www.softwareadvice.com.au/directory/210/web-based-point-of-sale-software/software)
- [Customer Success Software](https://www.softwareadvice.com.au/directory/4628/customer-success/software)
- [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software)
- [Customer Retention Software](https://www.softwareadvice.com.au/directory/4619/customer-retention/software)

## Reviews

### "Experienced Aloha User" — 4.0/5

> **Kelly** | *10 September 2023* | Hospitality | Recommendation rating: 8.0/10
> 
> **Pros**: I like Aloha, it's easy to use and understand. I appreciate the help features.
> 
> **Cons**: It seems a few years behind other products such as Toast
> 
> I have been able to self help using it.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/515245/ALOHA-ESSENTIALS-POS)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/515245-ALOHA-ESSENTIALS-POS/> |
| en-AU | <https://www.softwareadvice.com.au/software/515245/ALOHA-ESSENTIALS-POS> |
| en-GB | <https://www.softwareadvice.co.uk/software/515245/ALOHA-ESSENTIALS-POS> |
| en-IE | <https://www.softwareadvice.ie/software/515245/ALOHA-ESSENTIALS-POS> |
| en-NZ | <https://www.softwareadvice.co.nz/software/515245/ALOHA-ESSENTIALS-POS> |

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