---
description: Review of eesel AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: eesel AI | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [eesel AI](/software/515353/eesel)

# eesel AI

Canonical: https://www.softwareadvice.com.au/software/515353/eesel

> eesel AI is a cloud-based platform that helps small businesses, mid-market teams, e-commerce retailers, and SaaS companies manage customer support and internal knowledge. eesel AI connects to existing tools like help desks, wikis, and documents to build an AI assistant that can answer questions from customers or staff. Core features include multi-source knowledge integration, customizable AI responses, and support ticket automation. Teams can deploy the assistant across live chat, email, and help center channels without writing code. Businesses benefit from reduced repetitive support workload, as the assistant handles common questions automatically and escalates complex issues to human agents. Support is available via email and a self-serve knowledge base.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support |  | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: eesel

## Commercial Context

- **Starting Price**: USD 799.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: eesel offers multiple tiers of servicing, depending on your company requirements. 

Custom plans can be crafted to your specific requirements, while the Team and Business plans offer comprehensive, out of the box solutions. 

For our full list of pricing tiers, check out our pricing page.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Japanese, Korean, Spanish, Swedish
- **Available Countries**: Australia

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Autoresponders
- Chat Transcript
- Chat/Messaging
- Chatbot
- Communication Management
- Configurable Workflow
- Contextual Guidance
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Drag & Drop
- Email Management
- Engagement Tracking
- Intent Recognition
- Knowledge Base Management
- Live Chat

## Integrations (9 total)

- Fin
- Freshdesk
- Gorgias
- HubSpot Service Hub
- Lot Wizard Pro
- My Telescope competitive compass
- Shopify
- Slack
- Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)
- [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software)
- [AI Agents for Customer Support](https://www.softwareadvice.com.au/directory/5207/ai-agents-for-customer-support/software)
- [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1789 reviews)
2. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews)
3. [Sobot Nexus](https://www.softwareadvice.com.au/software/524506/Sobot) — 4.9/5 (118 reviews)
4. [Freshchat](https://www.softwareadvice.com.au/software/436347/freshchat) — 4.2/5 (174 reviews)
5. [Text](https://www.softwareadvice.com.au/software/530456/Text) — 4.7/5 (32 reviews)

## Reviews

### "A personal ChatGPT" — 4.0/5

> **Veronica** | *11 September 2023* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: I like that eesel is different compared to other AI models in a way that the content are exclusively related to the company documentation. I think it’s a nice way to find information without asking to colleagues or wasting time in searching through files.
> 
> **Cons**: If the document is not well written , then eesel would have some trouble giving a correct output (but obviously this will depend on the document loaded and not eesel itself)
> 
> Overall positive

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/515353/eesel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/515353-eesel/> |
| en-AU | <https://www.softwareadvice.com.au/software/515353/eesel> |
| en-GB | <https://www.softwareadvice.co.uk/software/515353/eesel> |
| en-IE | <https://www.softwareadvice.ie/software/515353/eesel> |
| en-NZ | <https://www.softwareadvice.co.nz/software/515353/eesel> |

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