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description: Review of HeiChat Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HeiChat | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [HeiChat](/software/516051/HeiChat)

# HeiChat

Canonical: https://www.softwareadvice.com.au/software/516051/HeiChat

> HeiChat is an AI-powered customer service chatbot solution built for small and mid-sized e-commerce businesses running Shopify or WooCommerce stores. HeiChat can be deployed as a cloud-based application, requiring no complex setup or installation. Core features include automated customer chat, order tracking, product recommendations, and support ticket handling. The chatbot can respond to common customer questions around the clock, reducing the need for manual support staff. Merchants can customize chat flows to match their store's tone and product catalog. The order tracking feature lets shoppers check shipment status directly within the chat window, cutting down on repetitive inquiries. Product recommendation tools help guide customers toward relevant items based on their questions. Support for store owners is available through an online knowledge base and email, giving teams access to guidance when configuration help is needed. E-commerce businesses looking to handle higher volumes of customer inquiries without expanding their support team will find HeiChat a practical fit for day-to-day store operations.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Heichat

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Hebrew, Japanese
- **Available Countries**: United States

## Features

- Automated Responses
- Chatbot
- Customer Support
- Natural Language Processing

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)
- [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/516051/HeiChat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/516051-HeiChat/> |
| en-AU | <https://www.softwareadvice.com.au/software/516051/HeiChat> |
| en-GB | <https://www.softwareadvice.co.uk/software/516051/HeiChat> |
| en-IE | <https://www.softwareadvice.ie/software/516051/HeiChat> |
| en-NZ | <https://www.softwareadvice.co.nz/software/516051/HeiChat> |

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