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About Motive
Motive builds technology to improve the safety, productivity and profitability of businesses that power the physical economy. It caters to industries, such as trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit and delivery. Key features include vehicle and equipment tracking, driver safety, compliance, maintenance, spend management and more.
The platform helps prevent accidents, reduce risk and provide detailed insights into vehicles, equipment and spending. It assists with vehicle health and utilization, driving efficiency and automating workflows.
Motive pricing
Motive does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Simon
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 23/06/2022
Already a very good solution on its way to become greater and greater
Pros
The product is relatively easy and quick to subscribe to, deploy, and use. We love how beautiful and uncluttered their apps are (mobile and desktop). The most needed features are covered with Motive's basic subscription and when coupled with a higher subscription and AI real-time dashcams, Motive leads the way as a premier partner for trucking companies.
Cons
We do not hesitate to use their 24/7 support (phone/chat) to better understand the product and to resolve issues. However, the best way to contact them is by phone as sometimes we tend to be less understood through the chat application and it happened several times we were left without a response for long periods of time. I recommend calling them directly for quick follow-ups and resolutions.
Alternatives Considered
Fleet CompleteReasons for Switching to Motive
Motive met all of our current needs as a young trucking company and seemed to be better positioned than the alternative solutions regarding the future of its offering.Response from Motive
Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you.
Replied 24/06/2022
Jesse
- Industry: Transportation/Trucking/Railroad
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 26/08/2024
Territory Manager
good way to get accurate locations on where my team is at, at all times and gives me location history to better serve our customers
Pros
gives the codes and reasons why truck is acting up
Cons
N/A - at the moment there's nothing i can say i dislike or like lease about it.
Response from Motive
Hey Jesse!
Thank you for the wonderful review! We're thrilled to hear that you appreciate our service.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564.
We will be more than happy to assist you!
Replied 02/09/2024
Atuhaire
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
5
Reviewed on 08/03/2025
Tracking system
It is a user-friendly interface and with a high data encryption system and easy to use
Pros
It helped me to track my laptop that was stolen to find it in just a few dayz by the use of its GPS
Cons
I didn't get a challenges when using Motive
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 13/03/2025
Joel
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 29/09/2024
Good alternative to the big bulky ELD screens
I like the motive ELD app is convenient. You don’t have to get a big bulky screen installed in your work truck and the app is very user-friendly. However, the financial tactics could be better. Inform the customer about the lump sum fee instead of telling them great price.
Pros
You can use your cell phone instead of the big clock screen that you had to get installed in your semi truck
Cons
The one thing I don’t like about motive is their financial tactics. They’ll tell you a great price, but they failed to inform you that you have to pay a lump sum fee.
Response from Motive
Hi Joel S,
Thanks for the constructive feedback. This information helps us determine what improvements we need to make. Your feedback is extremely important to us and it's incredibly rewarding to know that our efforts are making a positive impact. Please feel free to reach out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
Regards,
Bobby Young
Replied 01/10/2024
Alex
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 11/12/2024
Don't 2nd Guess..Make the Switch
Everything so far, has been phenomenal. They helped us transition from our old platform, and integrate all of our units.
Pros
The reliability of service. We've had zero issues with tracking since we've started with Motive.
Cons
That they didn't reach out to me sooner to switch.
Reasons for Choosing Motive
Coverage was horrible in our work areas, and customer service was horrendous.Switched From
Verizon ConnectReasons for Switching to Motive
Price, coverage, & functionality for our business needs, is what led us to choose Motive.Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 12/12/2024
Robert
- Industry: Construction
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
5
Reviewed on 28/08/2024
Great system!
Very good system with good user interface. Easy to navigate, good safety and equipment reporting. Makes coaching easy and helps change driver behavior.
Pros
In cab coaching, real time feedback is the best method for influencing behavior.
Cons
Cornering events are inconsistent and hard to coach.
Response from Motive
Hey Robert!
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 04/09/2024
Terri
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 10/03/2025
Motive, crafted with excellence to refine fleet management to utmost efficiency and stack...
Motive has played a vital role in optimizing the operations of our company by really transformed the way we manage our fleet. Embracing it introduced us to an undeniable competitive edge marked with greater efficiency, reduced cost and improved safety of our drivers . It has enabled us to distribute our workload to maximize on vehicle utilisation, repair and minimize vehicle downtimes, respond to any incidents across our logistics and distribution cycle and ultimately use our vast amount of data to continuously enhance our delivery and fleet efficiency
Pros
Motive has a lightweight UI that makes it easy to implement and navigate through it. I highly appreciate the GPS tech that enable us to track location of vehicles and monitor movement enabling us to respond to any changes promptly. Additionally Motive help us optimize routes based on realtime traffic and other factor data leading to effective deliveries, reduced fuel consumption and travel time. Motive has also embedded a two way communication tool that enable us in the back office message and communicate with our drivers one on one. Comprehensive reports and fleet metrics data gathered help diagnose engine issues, identify potential issues on our vehicle health and keep accurate record of fuel consumption
Cons
We haven't experienced any issues with Motive. Its performance is incredible and the system runs without any hitches . All thanks to their readily available expert support team that help us resolved any issues we are facing
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 16/03/2025
Brandon
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
-
Review Source
5
Reviewed on 04/03/2025
Motive helps in enhancing fleet management and vehicle tracking
My experience with Motive has been very positive. The platform has proven to be a valuable asset for managing my fleet. The combination of features has enhanced safety, compliance, and operational efficiency.
Pros
I appreciate that Motive offers an all-in-one platform. With GPS tracking, smart dash cameras , ELD compliance, and maintenance management, I don’t need multiple solutions to manage my fleet.
Cons
With real-time tracking and data collection, I sometimes worry about privacy and the security of our data.
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 07/03/2025
Shivam
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
5
Reviewed on 09/03/2025
The Easy Way to Manage Your Fleet
It is easy to manage everything in one place. It helps track vehicles, drivers, and spending. The data helps make better decisions and improve teamwork.
Pros
I like most about Motive is that it puts everything in one place. It helps track cars, drivers, and spending. The real-time data makes decisions easier. It also helps teams work better together.
Cons
The platform could be costly for small companies.
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 16/03/2025
Marlynn
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
-
Review Source
1
Reviewed on 08/07/2024
They charged us again after we canceled their services and refuse to refund us AGAIN!!
Last year we were going to start a company, so we were getting everything in place to get started. We ended up not doing the business, didn't even start. So we called to cancel Motive. They would not refund our money. Then last month, a year later, they charged our credit card again. They won't refund it again! Even though we canceled them last year and never even used their services.
Pros
I did not like anything about working with Motive. They were very hard to get a hold of. Their policies are terrible!
Cons
They stole our money and refuse to accept our cancellation.
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
Replied 11/07/2024
Earl
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 29/08/2024
Operation Supervisor
I recently attended the Motive Summit in Nashville, Tennessee, and it was a fantastic experience. Meeting the employees of Motive in person allowed us to share ideas, ask questions, and build stronger connections. Through Motive Chat, I've always been able to get my questions answered promptly and effectively. Motive has been instrumental in keeping our company out of lawsuits that weren't our fault, providing us with peace of mind. Additionally, my drivers have often mentioned how the safety insights from Motive have influenced their personal driving habits, making them safer and more conscientious on the road. The summit reaffirmed my belief in the value that Motive brings to our operations.
Pros
Partnering with FusionSite Services, we integrated Motive's truck camera system into our vehicles, and it has proven to be an invaluable asset. The system excels in monitoring our fleet, ensuring quality control, and facilitating truck maintenance. Perhaps most importantly, it has safeguarded our company and drivers by providing crucial evidence in accidents that could have otherwise been difficult to dispute. Additionally, Motive has played a pivotal role in coaching our drivers to improve their skills, leading to safer and more efficient driving habits. This investment has undoubtedly enhanced our fleet management and overall operational integrity.
Cons
One area where Motive could significantly improve is in the realm of maintenance management. While the platform does offer a way to create maintenance schedules, it falls short when it comes to creating and managing work orders. For instance, if a mechanic is performing preventive maintenance on a truck and notices an issue that needs attention, there is currently no straightforward way to document this issue for future action. The ability to generate a work order in such scenarios would be incredibly beneficial, allowing mechanics to note repairs or tasks that can be addressed later when time permits. Implementing a work order management feature would greatly enhance the efficiency and effectiveness of maintenance operations, ensuring that no issues are overlooked and that all necessary repairs are documented and tracked systematically.
Response from Motive
Thank you so much for your kind words, Earl!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
Replied 08/09/2024
Devlin
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 02/10/2024
Motive is easy
I have had motive for 4 yrs now and overall its been easy to navigate and edit .
Pros
Easy to edit time when you forget, many times i forget to log my trips but i find easy to edit and get my logs correct.
Cons
Sometimes it disconnects from the unit inside the truck.
Response from Motive
Thank you so much for your kind words, Devlin!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
Regards,
Russell Cook
Motive Support
Replied 08/10/2024
Dagan
- Industry: Environmental Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 29/08/2024
Motive Review
It's been pretty good. I was the one being watched on the camera and am now watching people on the camera. Each side has been good
Pros
Ease of use. It is easy to hop on and find a certain individual
Cons
Kills our Fleet batteries. We constantly have to charge the batteries after sitting for 1 week
Response from Motive
Hey Dagan!
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 04/09/2024
Chelsey
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 27/08/2024
Overall great company
Overall good experience, responsive customer service and user friendly website
Pros
it makes it easy to keep up with multiple drivers across multiple departments and states.
Cons
the changing algorithm and lack of communication about it.
Response from Motive
Hey Chelsey!
Thank you for the wonderful review! It's great to hear that you appreciate our service.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 04/09/2024
Steve
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
1
Reviewed on 23/04/2024
They committed fraud with my bank account
Unethical business experience. Bad customer service. Bad correspondence. Total bad experience when a company takes $960 without your apptt
Pros
That I was able to make a payment once a year without auto pay.
Cons
They committed fraud with my bank account. I never authorized motive to auto debt my account. I actually told them I don’t allow auto payments with my account. So they claimed to have sent me an email that stated I would be on auto pay after me telling them I don’t allow auto pay. So they debit my account in 2023 and 2024 without my knowledge, no receipt and no communication. They did not want to refund my money even though I wasn’t using the ELD and did not authorize the transaction. After 2 days of phone conversation the refunded one payment but not the other. FYI a company can not debit your account without your approval. What they did was unethical, my bank and attorney agree. Be CAUTIOUS dealing with this company. $960 debit from my account without my approval
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
Replied 26/04/2024
Katrina
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 23/10/2024
Motive review
Overall I didn't have many issues , just sometimes when glitches occur and you have to restart.
Pros
Motive is pretty basic and easy to navigate
Cons
Sometimes glitches occur but mainly it works good.
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 28/10/2024
Jorge
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 29/08/2024
Best fleet management tool!
The interface is easy to use, which simplifies the tasks, the features are very comprehensive
Pros
How accurate it is about driver's location, how user friendly it is
Cons
Some pop up messages can be annoying, these might show up when doing some importan work
Response from Motive
Thank you for the wonderful review, Jorge! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 23/09/2024
Kafi
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 27/08/2024
Motive review
Its okay could be better when its not accurate it causes problems for myself and my colleagues
Pros
When its working its very good and is very useful
Cons
Not very accurate which causes some trouble for me and my coworkers
Response from Motive
Hey Kafi!
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word. If you do face any issues such as location accuracy or any other issue, please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Thank you!
Replied 04/09/2024
Heidi
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 11/09/2023
Love Motive
We’ve had motive for several years now. The product and support are top notch.
Pros
Having the mileage available for reports, being able to track where the truck is at in bad cell phone areas and access to logs to save is invaluable to me.
Cons
Nothing. I have no complaints about this product.
Response from Motive
Wow, thank you so much for your kind words! 🎉 We're thrilled that you're enjoying our service. If you have any friends who might also benefit from what we offer, please feel free to share the love! And if you need anything else, don't hesitate to reach out to us at [email protected] or give us a call at (855) 434-3564. Our 24/7 Support Line is always here to help. Thanks again! 🤗
Replied 13/09/2023
Issa
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
2
Reviewed on 29/01/2024
I would look elsewhere
I would honestly look elsewhere if I was in the market to get a logbook. They make it very easy to lock you in and get your logbook connected and your debit card charged. Once that’s complete, they are done with you and wether their machine works or not is beyond them.
Pros
I love how their sales team absolutely bombarded me with emails, calls, voicemail.
Cons
Their ability to first of all fix a problems that has been identified, second the ability for them to still charge you the money you agreed upon when they are not providing ANY service.
Response from Motive
Hi There, we are sorry to hear that you did not have a great experience. Can you please send us a note at [email protected] or on our 24/7 Support Helpline (855) 434-3564 so that we may connect and provide you with a timely resolution? Thank you.
Replied 01/02/2024
Waninahi
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 27/08/2024
Effective site
10 out of 10. It is a very useful site to use on a daily basis
Pros
we use motive every day and I love it. using it daily really helps when determining job sites and decision making.
Cons
the ability to fast forward and go back to see what we watched or speed up or skip
Response from Motive
Thank you for the wonderful review!
It's great to hear that you appreciate our service.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 08/09/2024
Donald
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 11/12/2023
My Thoughts
My overall experience with motive is pretty good
Pros
Very easy to use and one of the most popular brands
Cons
The cost is a bit much compared to other brands
Response from Motive
Thank you for the wonderful review, Donald! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 19/12/2023
Bryant
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 27/09/2023
Motive is great ELD & has many other services!
My overall experience with Motive has been really well.
Pros
I like that when I call Motive they are friendly, professional, & experts of their products & services.
Cons
There is not much that I don’t like about Motive so I can’t think of anything.
Response from Motive
Thank you for the good review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
Replied 03/10/2023
Dee
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 28/08/2023
Very pleased with Motive
Pros
I like the ease of use and the real time tracking abilities.
Cons
If it would be easier to edit the logs. It can get confusing to drivers who are not that competent with electronic logging.
Response from Motive
Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
Replied 01/09/2023
Duane
- Industry: Packaging & Containers
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 16/08/2023
PEI Bag Company Review
Great operational experience. Horrible behind the scenes, financial help.
Pros
Real time logging and ease of use. E-log is great - tarcking and fuel is also great.
Cons
Alllowing the truck driver to see error codes? So they can talk to the mechanics when needed.They also charged my compnay card without warning or without a statement? How can I not see our financial side - account information. I have asked customer support for help.. no replies. Awful service on that end. Completely lose contact with anyone after you make the purchase. Not acceptable.
Response from Motive
Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
Replied 18/08/2023
Gibran
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 28/08/2024
Improving safety, productivity and flexibility all in one platform.
Significant reduction in fraudulent and wasteful experiences. It is the market leading solution to physical economy safety and reliability.
Pros
Motive has been my best friend in the field of softwares. It is very accurate to reduce the risks on the road using the AI. It also saves us time and cost with deep insights into vehicle health, location and use. Theft prevention is well executed making it quite secure and precise.
Cons
Customer Experience was not as expected. I rarely get feedbacks on time. That should probably be the point to improve on.
Response from Motive
Hey Gibran!
Thank you for the wonderful review! It's great to hear that you appreciate our service.
Please help spread the word and for any further queries.
Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 02/09/2024
Abisai
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 28/08/2024
Technology at it's best
I've used about 3 other systems but I don't remember their names and by far this system has surpass them.
Pros
We get to know sooner which truck a driver chooses, and I also like the Follow Mode for those time sensitive assignments.
Cons
I don't like to make the map the full screen because I can't browse through tabs so before I used to minimize the menu on the left hand side to have a bit more of the map with the unit numbers but a few months back that feature was removed so now I cant minimize it.
Response from Motive
Thank you so much for your kind words, Abisai!
We're thrilled to hear about your great experience with Motive.
Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
Replied 04/09/2024
Verified Reviewer
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/06/2024
Motive and the value it brings
Pros
How it accurately tracks your progress, hours of service, safety violations,and the truck routes to shippers and receivers.
Cons
Its a great product. There's nothing to not love about Motive
Response from Motive
Thank you for your glowing review! We're thrilled to hear that you value Motive's accuracy in tracking progress, hours of service, safety violations, and truck routes to shippers and receivers. It's wonderful to know that you find our product meets your needs so well. If you have any further questions or need assistance, please don't hesitate to contact us at [email protected] or call our 24/7 Support Line at (855) 434-3564. We're always here to help!
Replied 21/06/2024
Justin
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 22/02/2024
Motive to Move
Motive was easy to set up with our client specialists, and great support during the set up of the program for our company. Any questions or concerns they answer as best as they can, and if it is a new issue they work on resolving it ASAP.
Pros
Great customer support 24/7. They also have a community board where other users can discuss issues or concerns that they ran into on Motive, and how they solved the issue. Motive is active on this as well, answering any concerns as well as they can.
Cons
The only concern i would say about motive is that it is not a satellite telematics service. In long haul trucking we travel to a lot of areas where there is no cell service, and this leads to issues/concerns with tracking the unit.
Alternatives Considered
SamsaraReasons for Choosing Motive
Geotab was less user friendly, and did not have a strong customer service.Switched From
GeotabReasons for Switching to Motive
was cheaper to move forward with. They provided everything that we were looking for while switching.Response from Motive
Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
Replied 02/05/2024
Samantha
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 17/10/2024
Couldn't live without
Motiv made our lives simpler. I would definitely recommend to anyone starting out, as there's a ton of regulations to keep up with, use Motiv to help with your ELD needs, but the IFTA tax portion is a MUST HAVE.
Pros
Motive- Formally Keep Trucking, was a great ELD software to help out drivers stay compliant.
Easy view of all clocks from homepage.
Reports and logs are easily accessable.
Ifta Fuel Tax Reporting made simple.
Cons
Cost. For Mom and Pop trucking companies, it is just another added expense. But to be fair, I don't know what their competitors charge.
Response from Motive
Thank you so much for your kind words, Samantha!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
Regards,
Bobby Young
Motive Support
Replied 25/10/2024
Tim
- Industry: Building Materials
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 11/10/2024
High quality, great features and reports, and easy to use.
Support from Motive has been great. They have good training and technical documentation. Everything works as it should with nice features and reports. No complaints whatsoever.
Pros
We use the Motive Dashcam and Omnicams on our fleet of trucks. There are plenty of features to cover everything needed. What I like best is how easy it is to maintain everything on their website. Finding video clips is very intuitive and having that video documentation is invaluable when needed.
Cons
I haven't really found any negatives so far.
Response from Motive
Thank you so much for your kind words, Tim!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
Regards,
Gary Smith
Motive Support
Replied 22/10/2024
Justin
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
1
Reviewed on 10/01/2025
Charges for services not provided
Horrible we sold a truck 2 weeks after our renewal and they will not refund the charges on the remainder of the year the eld is not being used
Pros
Nothing worst company i have dealt with. The account manager ([sensitive content hidden]) would not help or put us through to somebody that could she claimed she was the only one that couldn't help us
Cons
The account manager in the billing department. the employees that we dealt with did not help in any way once they steal your money the are done with you and will not help
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564.
Replied 14/01/2025
Randy
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 12/12/2024
Cowtown Dispatch
Its been really great and they are always improving and coming up with new features.
Pros
The on time notifications I get when trucks enter restricted toll ways and when we are in an accident Motive sends a quick notification with all the facts we need to proceed with our Safety Team.
Cons
When replaying drivers trips it gives 1 minute replays of a 3 minute request and it would be nice to get it available to rewind or fast forward the request.
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 12/12/2024
Verified Reviewer
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 23/09/2024
Good company and great features.
Good company and great features. Would recommend to other small fleets
Pros
Ease of use and setup. Quick and easy setup.
Cons
At ocassions the customer service is slow to respond.
Response from Motive
Thank you so much for your kind words!
We're glad to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
Replied 26/09/2024
Scott
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 29/08/2024
Big tool with minimal componenets
Customer support is excellent, web and app content great, especially the ability to manage the fleet from the phone app. In vehicle cameras are excellent and the ability to set adjust or remove parameters you want monitored
Pros
The ability to track and locate fleet vehicles and drivers while managing their driving habits
Cons
bluetooth connection can be a bit glitchy at times
Response from Motive
Thank you for the wonderful review, Mr. Scott!
It's great to hear that you appreciate our service.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 08/09/2024
Tony
- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 27/08/2024
Transportation Foreman job just got easier
It has been a process to learn the very interactive reporting platform. I can find all truck data + in a minute as well as track the entire fleet at 1 time.
Pros
The support team in specific [sensitive content hidden] are the best I have seen in the industry. They are taking care of all of our needs and we have roughly 10,000 trucks in our fleet.
Cons
We did not move on from our previous ELD company sooner!
Alternatives Considered
SamsaraReasons for Switching to Motive
Top 3 companies were looked at. This company did a good job of earning our businessResponse from Motive
Thank you for the wonderful review, Mr. Tony!
It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 08/09/2024
Raychell
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
1
Reviewed on 18/10/2024
Poor customer service
Multiple people pro active calling to sell you what you don’t need but won’t help you when you need to cancel what you don’t use
Pros
Works when it works good, however the customer service is terrible. They will not help you cancel boxes you no longer use
Cons
Would not cancel boxes we don’t use, surprise billing. Read up on BBC about them. Awful
Response from Motive
Hey Raychell,
We hope you are doing well. Our sincere apologies for the inconvenience.
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Gary Smith
Motive Support
Replied 28/10/2024
Sue
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 14/11/2024
Motive all around great
For us, its good, we have never discussed moving away from Motive except for maybe costs
Pros
Tracking of our fleet, viewing logs and issues
Cons
sometimes hard to navigate when you are looking for 1 certain thing
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 20/11/2024
Veronica
- Industry: Construction
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 30/08/2024
Great Features
very helpful, has a lot of information and details I need to check on the drivers
Pros
real time updates, truck information, driver information.
Cons
I think I like everything , it has all I need
Response from Motive
Thank you for the wonderful review, Veronica! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 08/09/2024
Cora
- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 26/08/2024
Motive Can Be Helpful
It could be better, so far, no major issues
Pros
Motive is a convenient way to report defects
Cons
There is a lot of lag. Real time tracking is off at times.
Response from Motive
Hey Cora!
Thank you for the wonderful review! It's great to hear that you appreciate our service. We do understand that a Lag or Tracking issue sometimes causes issues for our customers. We take your feedback very seriously and are always working on it to improve customer experience.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 02/09/2024
Sonny
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
1
Reviewed on 05/08/2024
Do not use this company- They are useless
Horrible, horrible horrible use so many options. These guys will take your money and never call you back again and then give you random calls acting like they are following up on customer service.
Pros
The staff has no idea what they’re doing. They have no knowledge of their own system. Complete waste of money and time
Cons
Staff Knowledge of Devices
False assurances
Their own team doesn’t even know what devices they have
Took me six months to let them know or for them to figure out which device that they need to send me
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564.
Replied 07/08/2024
Rene
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 24/06/2024
User Friendly
I really like this product. Its very easy to use and navigate.
Pros
You can use it anywhere to track drivers.
Very user friendly.
Cons
I run multiple reports daily. I would love to see more reporting features.
Response from Motive
Thank you for your positive review! We're glad to hear that you find Motive user-friendly and convenient for tracking drivers anywhere. We appreciate your feedback about the reporting features and will consider it for future improvements. If you have any further suggestions or need assistance, please reach out to us at [email protected] or call our 24/7 Support Line at (855) 434-3564. We're here to help!
Replied 29/06/2024
Scott
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 23/12/2024
Very good, but there is room for improvement.
Our account representative changed 3 times in almost 6 months. We had an accident with one of our trucks where the camera got destroyed in the wreck. Even after sending the camera in, we still couldn't get the footage.
Pros
Ease of tracking drivers and logs. We were able to easily obtain and schedule maintenance records for all vehicles.
Cons
Customer service and obtaining footage from accidents.
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 27/12/2024
Renee
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 15/01/2024
Motive is a great tool to manage your fleet!
Overall we are very impressed with Motive and will continue using it to boost our Preventative Maintenance program, lone worker program, and help us to remain compliant with regulations.
Pros
We like that we can see details such as speeds, infractions, hazards, and maintenance items all in one place. Motive helps us to keep our drivers safe, while remaining compliant with regulatory bodies. Our preventative maintenance program has been greatly improved with the notifications of mechanical issues that may arise.
Cons
The only con to Motive would be when the GPS signal drops. Unfortunately operating out of northern Canada, it can get patchy with reception and occasionally that does affect the performance of the GPS.
Alternatives Considered
SamsaraReasons for Switching to Motive
It seemed to be the best laid out dashboard with the most features for the cost.Response from Motive
Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
Replied 16/01/2024
Kenzie
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 31/10/2024
Great software for dash cams
Pros
That you can see live time driving where the drivers are and with their current video camera placement.
Cons
The softwarevwas slow to update sometimes.
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 07/11/2024
David
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 29/08/2024
Mavis My Way
It's been a good experience so far. The web runs smooth
Pros
I like the fact I can put in the destination address and it gives me the ETA
Cons
The look of the app and website is just dull, with not much color
Response from Motive
Thank you for the wonderful review, Mr. David! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied 08/09/2024
Whitney
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 03/05/2024
If you are new to operating and transportation - Motive will be your best friend!
I'm a huge fan of Motive and would recommend to anyone in trucking or transportation.
Pros
I am a huge fan of Motive (formerly Keeptruckin) the customer service is A+++!
They are so quick to respond and help guide you or even your drivers to get set up. The app is very user friendly and keeps you on track and organized.
Cons
It can be a little expensive, if you are starting your own Transporation company but this is well worth the money, as you will be glad this app does so much to keep you organized, especially when it is time to run IFTA reports.
Response from Motive
Thank you for the fantastic review! We're so happy to hear that you're enjoying our service. If you have any questions, our support team is here for you via email at [email protected] or by phone at (855) 434-3564, 24/7. Thanks again! 🎉
Replied 08/05/2024
Robert
- Industry: Logistics & Supply Chain
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 26/08/2024
Love Motive
Love it. Easy to learn and get used to.
Pros
On point live access. Easy to track where the driver's are.
Cons
A little slow buffering. Sometimes it takes a while to load.
Response from Motive
Hey Robert!
Thank you for the wonderful review! It's great to hear that you appreciate our service.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564.
We will be more than happy to assist you.
Replied 02/09/2024
Mike
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 29/08/2024
General Manager
Positive. I feel that Motive is a company that cares deeply about it's customers.
Pros
Great Product. Great Support. The Marketing campaign is spot on!!!!!!!!
Cons
I've looked hard to find something but, as of yet, it is fantastic.
Response from Motive
Thank you so much for your kind words Mike, and for taking the time to share your experience with us!
We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
Looking forward to serving you again in the future!
Replied 08/09/2024
Sanjay
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
2
Reviewed on 04/09/2024
Don’t do it
At times the ELD is faulty records drive time when parked and when you call for assistance to help fix the problem, they say there’s nothing they could do about it.
Pros
I can’t think of anything
I can’t think of anything
Cons
Monthly expense, long-term contract faulty ELD
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564.
Replied 08/09/2024
