---
description: Review of Parloa Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Parloa | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Parloa](/software/517861/Parloa)

# Parloa

Canonical: https://www.softwareadvice.com.au/software/517861/Parloa

> Parloa is an AI agent management platform designed for contact center automation and customer service operations. It supports organizations in sectors such as financial services, utilities, ecommerce, retail, healthcare, media, entertainment, and information technology to manage high-volume customer interactions.

The platform manages the AI agent lifecycle, including design, testing, scaling, and optimization. It handles simultaneous conversations across multiple support channels while maintaining consistent performance. Real-time translation capabilities enable communication in various languages. Continuous analytics provide insights to monitor and improve agent performance.

Parloa adheres to enterprise-grade security standards, holding certifications such as ISO 27001:2022, ISO 17442:2020, SOC 2 Type 1 and Type 2, PCI DSS, HIPAA, and DORA compliance. It uses generative AI to automate tasks such as appointment scheduling, order management, password resets, billing inquiries, and claims processing. AI agents can operate continuously to manage routine customer interactions, reduce wait times, and support human service teams.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Parloa

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automated Routing
- Collaboration Tools
- Generative AI
- Monitoring
- Multi-Channel Communication
- Performance Management
- Workforce Management

## Support Options

- Email/Help Desk

## Category

- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/517861/Parloa)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/517861-Parloa/> |
| en-AU | <https://www.softwareadvice.com.au/software/517861/Parloa> |
| en-GB | <https://www.softwareadvice.co.uk/software/517861/Parloa> |
| en-IE | <https://www.softwareadvice.ie/software/517861/Parloa> |
| en-NZ | <https://www.softwareadvice.co.nz/software/517861/Parloa> |

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