About Samsara

Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet business operators track the physical location of their fleets and monitor their drivers' behavior to stay complaint with ELD and FMCSA regulations. The installed GPS device provides real-time traffic updates and displays the best available route to drivers. It collects data on unnecessary halts, vehicle performance, breakdowns and fuel waste to the back-office managers. The solution combines 'Hours of Service' with the GPS tracker and other sensors installed in the vehicle to record the driver's working hours for HoS logging and ELD mandate. Samsara offers a per device per year subscription license that includes phone-based technical support for its users. This solution can be installed in trucks, school buses, delivery vehicles and more.
Samsara Software - Samsara dashboard
Samsara Software - Samsara dash-cam footage
Samsara Software - Samsara hours of service reports
Samsara Software - Samsara route scheduling & tracking
Samsara Software - Desktop and Mobile View
Samsara Software - SC21 Bullet Angled
Samsara video
Samsara Software - Samsara dashboard - thumbnail
Samsara Software - Samsara dash-cam footage - thumbnail
Samsara Software - Samsara hours of service reports - thumbnail
Samsara Software - Samsara route scheduling & tracking - thumbnail
Samsara Software - Desktop and Mobile View - thumbnail

Samsara pricing

Samsara does not have a free version but does offer a free trial.

Free Version:
No
Free trial:
Yes

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Samsara Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 214 View all reviews
L. houston S.
  • Industry: Logistics & Supply Chain
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2019

Samsara is an excellent Fleet Management software

I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

Pros

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

Cons

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

Bruce V.
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 03/05/2021

Great Asset

Over all a great system for the money. Drivers take to it easily, dispatchers like the flexibility and versatility of tracking the trucks and seeing what is going on. It would be nice if you could hover or select a driver and visibly see something that tells how long they have been sitting rather than having to going into the trips and just see a paragraph that displays time.

Pros

Very easy to maneuver and learn features on the dashboard. App is easy to learn, even for our older non-tech drivers. Cameras have paid for themselves in the first year by being able to download and utilize for accidents.

Cons

App updates constantly, which is good that features are added. Most times though updates slow the app down if the update does not take automatically and locks up app.
Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's. Initially someone would work through an issues with you on the phone, no so much anymore.

Michael N.
  • Industry: Food Production
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
1

3
Reviewed on 10/05/2021

Routing and API integration for Proof of Delivery is not reliable - No tech support follow up

Sales team is very nice and tries to help, but the upper level tech support is non-existent or simply does not care.
Overall the basic functionality of Samsara is good, but be very careful of trying to integrate too deeply as you will be on your own with the API.

Pros

The cameras, vehicle monitoring and GPS are very good. Managers using the web app like the ability to check-in on the cams as the drivers are on their delivery routes. Detailed vehicle information provided to our Fleet Operations is extremely useful in managing vehicle maintenance.

Cons

Using the API to download routes and create Proof of Delivery documents has proven to be unreliable and Samsara Tech support is nowhere to be found. Very helpful with simple things but anything with the API is beyond them. After spending over $20,000 building the connection and screens to support Proof of Delivery, we found it simply would not work reliably with about 20% of the document signatures not being captured by Samsara. Also could not post a route larger than 20 stops, that is the limit built into Samsara, we can have routes with up to 30 stops in a day.
Samsara never tried to work directly with my team, instead we had to upload screenshots, code snippets and detailed explanations which they would take 3 to 5 days to respond to, never providing any fix or communicating with us directly.
This went on for over 8 MONTHS and finally we had to pull the plug on the project and just use the driver / vehicle monitoring functions. Huge waste of time and resources.

Patrick E.
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
3

5
Reviewed on 30/04/2021

The top of the line loaded with features, if you can afford it!

Samsara is the big dog in the industry and has this down to a science. The solutions are scalable for large fleets down to smaller delivery or transportation customers. The up front costs were high for us and the return on investment took time. Users were easily trainable and the feature rich web platform and cloud based video system was exactly what we needed from a safety stand point as it did most of the work for us. The alert system and AI systems were very good and came in handy in terms of driver training coaching and reprimanding. Samsara has paid off on more then one occasion by saving the company from costly or preventable accidents due to poor driving.

Pros

Very slick platform, loaded with features, reporting, cameras, video clips, alerts etc. Everything you want in an ELD/driver fleet management platform.

Cons

You get what you pay for, its very pricey to operate and is the best out there but hard to justify the costs when there are so many other players in the same market.

Nicholas S.
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 22/09/2020

Samsara Review

The total experience has been far superior to any of the other ELD or GPS companies we've worked with in the past.

Pros

Customer fueled app and software updates.

Cons

The company is growing so fast that you lose grasp of your initial contact people to newer roles and have to revert back to their support email. Responses are still handled in a more than sufficient time frame though so it hasn't been a real issue.

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