Samsara

Pros

The equipment we received was good quality and easy to install. Software was simple to install.

Cons

As with any new system there is a learning curve but Samara's support team is there every step of the way. They will check on you weather you ask or not.

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Reasons for Choosing Samsara

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Reasons for Switching to Samsara

Pros

The device itself is very easy to use. A good driver experience.

Cons

Some of the support persons seem like they are learning the product themselves. To a motor carrier, we need quick response to issues with immediate answers.

Pros

Decent Software, passable at best I guess..

Cons

Customer service is incredibly poor. I highly recommend going elsewhere.

Alternatives Considered

Reasons for Switching to Samsara

Pros

Since putting the Samsara system in our vehicles we have decreased our drivers idle time, eliminated dangerous driving behaviors in drivers and been able to verify client complaints. Our dispatchers are able to see where the vehicles are when clients ask why their ride is late. Our mechanics use the system to pre-diagnose issues with the vehicle.The system is an invaluable tool.

Cons

There are some vehicles that don't have all diagnostics available. We would like to see more interaction with all vehicles.

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Reasons for Switching to Samsara

Pros

Ease of install and ease of use - safety aspect for the team

Cons

Set up can be confusing and takes a good while to get used to the features

Pros

products work well when they work we have cameras ELD and immobilizers good for tracking drivers and vehicle

Cons

they do not respond to fixing client issues with devices

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Reasons for Choosing Samsara

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Reasons for Switching to Samsara

Pros

the ease of the map and tracking of the vehicles

Cons

the template for fuel and maintenance are not the best

Pros

I work as an administrative assistant for the dispatchers in my company, and Samsara is always open on a device in front of all of us. It is used daily to keep office efficiency prompt.

Cons

The reports on Samsara always seem to be slightly lacking for what I want but efficient for what I need.

Pros

I like that you can see drivers in multiple locations and where they stopped throughout the day, and for how long they stopped.

Cons

What I like least is that sometimes we have issues with the hubs not connecting or displaying properly on the browser.

Pros

The ability to track our drivers in real-time. This gives us the ability to increase our overall efficiency exponentially.

Cons

Sometimes the map tracking can bug out. It normally self resolves very quickly and has only happened a few times.

Pros

Instant video of accidents and issues. We are able to get quick footage in the event of a major accident.

Cons

My only issue is not being able to assign drivers to there vehicle. We typically make many changes in that area as a school district.

Pros

Ease of operation and the constant updates and features

Cons

Issues with equipment that failed in service
But a quick fix or update or replacement was initiated

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Reasons for Choosing Samsara

Reasons for Switching to Samsara

Pros

Sales process was amazingly smooth, always someone there to answer any questions, the product is extremely user friendly

Cons

Do not really have any complaints at this moment.

Pros

telematics, safety reporting and ease of use on the dashboard.

Cons

customer support was hard to get in touch, email is not preferred as we were dealing with issues in real time

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Reasons for Choosing Samsara

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Reasons for Switching to Samsara

Pros

It's ability to monitor driving practices and the individual driver scorecards that help us coach behaviors to drivers of concern.

Cons

I don't feel the AI technology or ability to read speed limit signs are very accurate but there are, "work arounds" to internally repair incorrect speed limits no matter location.

Alternatives Considered

Reasons for Switching to Samsara

Pros

Support from the Implementation team. They worked hand in hand with us to separate accounts.

Cons

Ordering process is not very user friendly, you start paying for Licensing and monitoring before it's installed. Your recommended installers are not a quality group, the contracted people do not show up on time, leave without saying anything and completing the job, do not do the removals or previous Telematics that they charged us for doing.

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Reasons for Choosing Samsara

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Reasons for Switching to Samsara

Pros

The use of Samsara has become our best friend when it comes to locating assets and drivers in real time day to day operations. Dash cams help you improve on the driver's behavior along with implementing the score cards for your fleet. Samsara has helped us improve with our fleet when it comes to monitoring speed and Driver behavior events. Reports help you vitalize the use of assets, drivers, Mills with geofences. Overall, Samsara is the #1 leading operation system for us.

Cons

I don't think there is anything that I least like

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Reasons for Choosing Samsara

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Reasons for Switching to Samsara

Pros

Turn key ELD and Video Platform. A true value to our company. Losses are already decreasing.

Cons

Not being able to post scores on safety events on a per event basis. Drivers that log more miles are at an advantage for higher scores. Per event is preferred but not possible.

Pros

Samsara is awesome. The tracking and camera features have helped with to stay on top of safety practices of our drivers.

Cons

No complains about Samsara. Do not have anything bad to say

Pros

It was a more established company at the time that we signed up. It was a Canadian contact at the time.
So far, after lengthy phone calls, we can usually source the problem with any discrepancies.

Cons

The inability to switch a new run to noon to noon or midnight to midnight without it switching all of the past logs. Sometimes our tours run differently and would work best on the other option than what the past tour ran on.
I don't like their renewal process and the lack of someone specifically looking after my account I keep getting sent to one department after another.

Pros

The thing i love the most about samsara is the easy to use interface. Between the apps that they offer to makes watching the fleet easy

Cons

I dislike the it only works with samsara products i understand why its like this but even to add more cameras it requires a few different things that make it hard to find what will work with the system

Pros

The admin side of the system is very easy to use. I can find assets and check how they are doing easily.

Cons

Camera system is not part of all admin rights and only being able to be assigned rights to only one permission level for the entire company.

Pros

Some of the recent changes have become very useful for us in our transportation business.

Cons

At times the app is cumbersome when changes are needed such as a mechanic moving a truck and the driver losing his reset time for a trip less than 2 minutes long.

Pros

The variety of features that we can customize to ensure our business is running efficiently, as well as giving us more insight on each driver to gamify their performance.

Cons

GPS locating isn't always pinpoint accurate. We find depending on what side of a parking lot we've docked, it may provide a different address than the actual building it is at-which becomes a compliance concern when comparing to manifests.

Pros

Non at this time!

Cons

I receive this warning emailed to me numerous times a day on 2 different trucks. Truck 205 and 197. The other day I counted 14 of these. They do not set a code or check engine light on the truck. Both Peterbilt and Cummins tell me this is not a real code. I have been trying to get you to resolve it but it has not happened yet. This is my support number [2071907] Samsara Support- Fault Code | 197Check Engine Lights: warning. We are going to be looking at other providers if this can not be resolved.
Vehicle Faults: TxId: 71, SPN: 520423 - Manufacturer Assignable SPN, FMI: 5 (Current Below Normal), Count: 126

Pros

It is a great software for tracking and elogs. I use it all week and all day from checking hours and routes. I am able to use it on my pc and phone and aslo has a app based product. It is very useful in the trucking industry. I have used other programs in the past but this one is all inclusive.

Cons

I dislike that when I try to zoom into the maps the exit number doesn't become any more visible.

Pros

real-time tracking and detailed analytics that make managing operations more efficient.

Cons

the occasional delay in data syncing, which can be frustrating during time-sensitive operations.

Alternatives Considered

Reasons for Switching to Samsara

Pros

Samsara devices are easy to install, making tracking of equipment a breeze! Also, many, many reports are available for any time frame and groups!

Cons

Samsara behavior detection is often off and inaccurate. It would be nice if the external camara could detect the speed limit outside of the built-in google map speed limits. Samsara flags speeding on side roads, overpasses and other streets drivers aren't even on. It just isn't real time so there is a lot of investigating that has to be done to ensure your drivers are not speeding.

Alternatives Considered

Reasons for Switching to Samsara

Pros

Easy to Setup - Customer Service is knowledgeable and Reliable - The fault code notifications are valuable for safety purposes giving knowledge about our Fleet Repairs Needed.

Cons

That the price to car owners on a personal level isn't really feasible at this time. If and when it is I would love to do sales for this product. lol

Pros

The accuracy and data it provides is incredible.

Cons

I have no cons. I really enjoy Samsara and find it is pivotal for a business because of the information it provides.

Pros

Installation of cameras was fairly easy, replacement was very easy. Tracking and updating pictures is better than our last vendor.

Cons

I would like to talk to someone when there is a problem instead of being directed to a library of how-to videos that take time and may or may not address the problem or question I am having.

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Reasons for Choosing Samsara

Switched From

Reasons for Switching to Samsara

Pros

We switched our entire fleet from Motive to Samsara. Absolutely disappointed in the client support.I am aiming to switch back to Motive.
I've tested out four ELD platforms in the past seven years. Samsara is by far the worst platform so far when it comes to client support.
I can't figure out how anyone could give this platform more than one star.

Cons

Zero client support. I've been attempting to resolve several issues for over six months and have been ghosted by every support staff member.
I need.to speak to a manager immediately if Samsara wants to salvage our relationship

Pros

The ability to track and pull video for driver vindication vs complaints, etc. Does away with the aggravation of not being able to definitively determine what took place. (Crash, Complaint or Commendation)

Cons

The billing is something of a maze to follow.

Pros

Samsara has been decent to work with and the overall service has been great for our fleet. The dash cam safety scoring has been great for holding our driver's accountable and giving them extra incentive to keep it safe. Also it has protected our company from potentially bad situation via the driver's behavior or other vehicles on the road they may be dealing with.

Cons

Sometimes the cameras pick up on events that aren't actually happening (example: Mobile Usage) Driver's will be drinking coffee and it will pick it up as mobile usage

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Reasons for Choosing Samsara

Switched From

Reasons for Switching to Samsara

Pros

The Power BI API first and foremost, the customizable roles, the accuracy of the GPS, the tag and attribute system, the advanced geofencing, and the excellent documentation.

Cons

The Power BI API is still in beta and needs work, it it is making great progress!

Pros

I like how easy it was for me to learn how to use. It helps us to keep track of how our drivers are doing out on the road. The AI is pretty accurate for the most part and I like how you can give feedback if the alert was incorrect. The cameras are also very high quality and good to have if there's ever an accident.

Cons

Right now I'm having an issue with the camera IDs that I'm working to resolve. It's not picking up on some people who have been here for a long time and have 100% on their camera training. When it does work correctly, it's very helpful to automatically assign drivers.

Pros

I love the video library and dash cams. Being able to edit and download dash cam footage is great. That feature has helped us in many ways! It has helped us in incidents such as accidents, tracking down the fleet and coaching drivers on harsh events. I love the safety reports! I love that we are able to create my own reports in Samsara. Samsara has helped us save money and that is awesome!

Cons

The videos from the dash cam footage takes a while to download. Overall, Samsara is great!

Pros

We like that it is an easier system to work with and provides tons of tools.

Cons

The feature we like least is the Reports. Reports need to be easier with data that makes sense. Who cares what percentage of time a driver used personal conveyance for, tell what time it started and where, tell me what time it ended/where. Reports are quite convoluted and often do not make sense.

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Reasons for Choosing Samsara

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Reasons for Switching to Samsara

Pros

The GPS tracking on map works good with a Google Maps View

Cons

Customer service, very hard to reach someone on the phone

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Reasons for Choosing Samsara

Switched From

Reasons for Switching to Samsara

Pros

Ease of product. The alerts are pretty accurate. Easy installation of hardware.

Cons

Speed limit alerts are not consistence. I know Google maps is used for speed limits, so you are locked into an inadequate system.

Alternatives Considered

Reasons for Choosing Samsara

Reasons for Switching to Samsara

Pros

The ease of use, good interface, helpful and quick support, consistent updates, a plethora of efficient equipment. Lots of features in how to keep track of company analytics. Speedy delivery.

Cons

Some slow server speeds at certain times, a few oddities when using the system, some unintuitive or non-detailed information in certain reports. It can also get quite expensive, especially their shipping rates.

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Reasons for Choosing Samsara

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Reasons for Switching to Samsara

Pros

Consolidated invoicing!!!! Also love the ability to see my vehicles at all times and reports! I monitor vehicles and equipment for 3 different companies.

Cons

Google maps are not updated often enough. Receive speeding alerts when posted speed limit is higher than what Samsara shows.

Pros

user friendly, tracking is easy and reliable love the playback for videos safety features are great and help us get drivers involved in their daily safety tasks.

Cons

i wish ifta portion was more reliable for some reason our numbers are always off then what the miles really are

Pros

I really like the GPS tracking and the ease of downloading videos. I was using another system and GPS tracking was a guess at best and the camera system shut off at the point I needed it most.

Cons

The main issue that I have with Samsara is trying to get ahold of anyone for tech support or billing questions,

Pros

The tracking service worked reasonably well.

Cons

They use very deceptive contract practices. The "overseas call center" feel billing dispute system is horrible if you are a customer.

Pros

1. Simplified and robust documentation on each and every feature.
2. Also, the compliance and rules they follow and explain is also very helpful for small companies where safety manager is not available.
3. Customizable Alerts, Document Management Tools, Customizable Mobile app
4. Developer Friendly with webhook support.

Cons

I have not some to any such shortcomings so far. But sometimes, notification emails or alerts are not triggered on time.

Alternatives Considered

Reasons for Switching to Samsara

Pros

Knowing where all the trucks and equipment is in real time.

Cons

I cannot add fuel receipts directly from driver documents.
I cannot update service logs directly from driver documents.

Alternatives Considered

Reasons for Switching to Samsara

Pros

So far we have found all aspects of Samsara to be great. I have been able to make our Truck Drivers safer by utilizing the safety score feature and adding it to our bonus structure.

Cons

I have had to update a lot of area on our maps for Speed as we are very rural and some area did not have any speed limits associated which caused my drivers to have speeding violations when they were not speeding.

Pros

The equipment works and we were able to track the vehicles. The ai feature works great.

Cons

The customer service. [sensitive content hidden] will not answer your messages or phone calls. We were suppose to do a renewal and he is absent. There is a bottleneck for the renewal where you can only deal with him. His management team doesn't intervene. You are left at his disposal. 3 weeks in the process of renewal with 7 systems failing. You can't buy replacements because you have to be in contract.

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Reasons for Choosing Samsara

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Reasons for Switching to Samsara

Pros

Aside from the great system and features, this product has always proven to show drivers it is reliable and accurate.

Cons

It is not what I don't like about Samsara as much as it is I need to understand more about transfer old gateways that used to be assigned in old trucks into new trucks

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Reasons for Choosing Samsara

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Reasons for Switching to Samsara