About Samsara

Samsara is designed to optimize fleet operations and promote business growth by providing real-time visibility and insights into fleet activities. The platform features tools for real-time visibility into vehicle location, including live traffic data and route analytics. Additionally, its tools aid in managing the fleet's performance by allowing adaptation to changing conditions through re-routing of vehicles and direct communication with drivers via the Samsara Driver application. Samsara provides alerts related to idling, speeding, engine faults, battery levels and geofence breaches to maintain fleet safety and reliability. The platform offers live tracking functionalities, shares route progress, automatic updates, transparent arrival times and delay notifications. Additionally, the system's open API architecture allows integration with third-party systems and existing operational workflows. Samsara streamlines hardware installation, which includes plug-and-play functionality and zero-configuration setup. Additionally, it provides solutions for GIS fleet management, asset management and more, designed to equip businesses with the resources necessary to achieve control over their fleet operations.
Samsara Software - Samsara
personalized workflows in the Driver App
Samsara Software - Samsara
cloud-based video retrieval
Samsara Software - Samsara GPS and vehicle diagnostics
Samsara Software - Samsara fleet summary
Samsara Software - Samsara connect people, systems, and data.
Samsara video
Samsara Software - Samsara
personalized workflows in the Driver App - thumbnail
Samsara Software - Samsara
cloud-based video retrieval - thumbnail
Samsara Software - Samsara GPS and vehicle diagnostics - thumbnail
Samsara Software - Samsara fleet summary - thumbnail
Samsara Software - Samsara connect people, systems, and data. - thumbnail

Samsara pricing

Samsara does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Browse Samsara Reviews

714 of 714 reviews
Sort by:
Robert
Robert
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/01/2025

Samsara - Driving Fleet Safety

Samsara has improved the quality of data we receive as well as the ability to gather and share the same in a timely manner.

Pros

The equipment we received was good quality and easy to install. Software was simple to install.

Cons

As with any new system there is a learning curve but Samara's support team is there every step of the way. They will check on you weather you ask or not.

Alternatives Considered

Geotab

Reasons for Choosing Samsara

Delayed time vs real time display for assets.

Switched From

Geotab

Reasons for Switching to Samsara

Overall product offering was superior. Great job.
Tammy
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 21/01/2025

Samsara Review

Overall a good product. The drivers seem to be able to work their way through the onboarding process with ease.

Pros

The device itself is very easy to use. A good driver experience.

Cons

Some of the support persons seem like they are learning the product themselves. To a motor carrier, we need quick response to issues with immediate answers.

John
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 18/02/2025

The Lack of professionalism is astonishing...

Company is impossible to communicate with... It took them a week to respond to phone calls and emails and when we had further questions it took even longer to get responses. The Lack of professionalism is astonishing...

Pros

Decent Software, passable at best I guess..

Cons

Customer service is incredibly poor. I highly recommend going elsewhere.

Alternatives Considered

Verizon Connect

Reasons for Switching to Samsara

Convenience, but it ended up not being convenient at all...

Response from Samsara

Hi John,

Thanks for bringing this to our attention. We apologize for any inconvenience this has caused and am sorry this has been your experience. We’d like to get this issue resolved for you as soon as possible, just need a bit more information from you to look into this. I've sent you a DM.

Kelly

Replied 11/03/2025
Jeremy
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/12/2024

If you have a fleet of vehicles, get the Samsara system!

Everything about the system makes every aspect of our operation easier. The installation process is simple and can be done by anyone in our office. The online dashboard makes retrieving information easy. With having a 24/7 operation, having the ability to access the cameras anywhere and at anytime is reassuring. Since starting with Samsara we have saved money and time, which is priceless.

Pros

Since putting the Samsara system in our vehicles we have decreased our drivers idle time, eliminated dangerous driving behaviors in drivers and been able to verify client complaints. Our dispatchers are able to see where the vehicles are when clients ask why their ride is late. Our mechanics use the system to pre-diagnose issues with the vehicle.The system is an invaluable tool.

Cons

There are some vehicles that don't have all diagnostics available. We would like to see more interaction with all vehicles.

Alternatives Considered

Driver•i One

Reasons for Switching to Samsara

Cost and ease of use. Netradyne had better cameras but that was it. With Samsara the cost benefit was substantial.
Joy
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 14/03/2025

Great System for Safer Driving

So far so good. Now installed in all vehicles and improving our drivers skills

Pros

Ease of install and ease of use - safety aspect for the team

Cons

Set up can be confusing and takes a good while to get used to the features

nina
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
3
Customer Support
1

5
Reviewed on 10/02/2025

Terrible at getting back to clients on product issues

Not great Products work well but getting assistance is obviously a issue with this company

Pros

products work well when they work we have cameras ELD and immobilizers good for tracking drivers and vehicle

Cons

they do not respond to fixing client issues with devices

Alternatives Considered

NetSuite

Reasons for Choosing Samsara

more product options needs analytics for vehicles

Switched From

Azuga Fleet

Reasons for Switching to Samsara

a supplier recommended you as they use you too
kirsty
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/03/2025

Samsarsa tracking

very pleased with the whole layout and map

Pros

the ease of the map and tracking of the vehicles

Cons

the template for fuel and maintenance are not the best

Laura
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 11/02/2025

A Vital Tool

Samsara is a daily tool for the company I work with. Our dispatchers use it for logistics, our office workers use it as an information database, and it also comes in handy for other scenarios. We once had a driver in a wreck, and before police arrived we were able to get him a Samsara dash cam video to prove he was not in the wrong.

Pros

I work as an administrative assistant for the dispatchers in my company, and Samsara is always open on a device in front of all of us. It is used daily to keep office efficiency prompt.

Cons

The reports on Samsara always seem to be slightly lacking for what I want but efficient for what I need.

Jeffrey
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/02/2025

Awesome! Easy to use

Overall it has been a really great experience, and our team benefits a lot from this software.

Pros

I like that you can see drivers in multiple locations and where they stopped throughout the day, and for how long they stopped.

Cons

What I like least is that sometimes we have issues with the hubs not connecting or displaying properly on the browser.

Trenton
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/02/2025

Excellent driver management for dispatching

Our company couldn't scale the way we have without this software. Too many benefits to list.

Pros

The ability to track our drivers in real-time. This gives us the ability to increase our overall efficiency exponentially.

Cons

Sometimes the map tracking can bug out. It normally self resolves very quickly and has only happened a few times.

Anthony
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/09/2024

Route Supervisor CPSB schools.

Absolutely fantastic. Support has been so much better as the company has evolved into a better app and online experience.

Pros

Instant video of accidents and issues. We are able to get quick footage in the event of a major accident.

Cons

My only issue is not being able to assign drivers to there vehicle. We typically make many changes in that area as a school district.

Robert
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/12/2024

Great support and excellent products

Very good. Great response from the team if you have an issue. I love the ease of use and functionality.

Pros

Ease of operation and the constant updates and features

Cons

Issues with equipment that failed in service
But a quick fix or update or replacement was initiated

Alternatives Considered

Motive and Geotab

Reasons for Choosing Samsara

Issues with JJ Keller, their platform failed daily

Reasons for Switching to Samsara

Nice looking interface and best options for the price
Rick
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2024

Outstanding

Outstanding! After using another product for a period of time, switching to Samsara was the greatest move we as an organization could have made.

Pros

Sales process was amazingly smooth, always someone there to answer any questions, the product is extremely user friendly

Cons

Do not really have any complaints at this moment.

Rich
  • Industry: Environmental Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
2

5
Reviewed on 17/12/2024

Great addition to our fleet

Initial contact was great, [sensitive content hidden] was super informative and helpful. Support later on was spotty at best but we figured out how to navigate thru obstacles on our own. Dashboard very user friendly.

Pros

telematics, safety reporting and ease of use on the dashboard.

Cons

customer support was hard to get in touch, email is not preferred as we were dealing with issues in real time

Alternatives Considered

Verizon Connect, Driver•i One and Geotab

Reasons for Choosing Samsara

telematics was needed to improve our fleet maintenance

Switched From

PestPac

Reasons for Switching to Samsara

integration with multiple platforms and I was able to test it out previously
Ward
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 15/01/2025

Very good option

Great tool that has definitely reduced tickets, violations or incidents in our fleet if used properly to coach concerning drivers behaviors.

Pros

It's ability to monitor driving practices and the individual driver scorecards that help us coach behaviors to drivers of concern.

Cons

I don't feel the AI technology or ability to read speed limit signs are very accurate but there are, "work arounds" to internally repair incorrect speed limits no matter location.

Alternatives Considered

Motive

Reasons for Switching to Samsara

Price at that time. Samsara offers a lot of bells and whistles.
Grant
  • Industry: Business Supplies & Equipment
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 13/12/2024

Samsara Review

The Samsara support team was great. I would like to see more hands-on training for the users, Videos and Library are good, but a live instructional on how to is more effective for the users.

Pros

Support from the Implementation team. They worked hand in hand with us to separate accounts.

Cons

Ordering process is not very user friendly, you start paying for Licensing and monitoring before it's installed. Your recommended installers are not a quality group, the contracted people do not show up on time, leave without saying anything and completing the job, do not do the removals or previous Telematics that they charged us for doing.

Alternatives Considered

Geotab

Reasons for Choosing Samsara

RFP was the determining factor for associated cost.

Switched From

Geotab

Reasons for Switching to Samsara

Supposed cost savings, but so far, we have not seen any savings.
Tonya
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/05/2024

The Best of Samsara

Pros

The use of Samsara has become our best friend when it comes to locating assets and drivers in real time day to day operations. Dash cams help you improve on the driver's behavior along with implementing the score cards for your fleet. Samsara has helped us improve with our fleet when it comes to monitoring speed and Driver behavior events. Reports help you vitalize the use of assets, drivers, Mills with geofences. Overall, Samsara is the #1 leading operation system for us.

Cons

I don't think there is anything that I least like

Alternatives Considered

Motive

Reasons for Choosing Samsara

Ease of use with Samsara, Cost and how compact Samsara's hardware is

Reasons for Switching to Samsara

Ease of use with Samsara, Cost and how compact Samsara's hardware is I see a future with AI and the Samsara will continue to grow and bring new features to the table
Dan
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 08/01/2025

Samsara Product Review

Great. good support and very easy for the drivers to use.

Pros

Turn key ELD and Video Platform. A true value to our company. Losses are already decreasing.

Cons

Not being able to post scores on safety events on a per event basis. Drivers that log more miles are at an advantage for higher scores. Per event is preferred but not possible.

Kristina
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2024

SAMSARA REVIEW

The experience has been great. Would recommend to everyone

Pros

Samsara is awesome. The tracking and camera features have helped with to stay on top of safety practices of our drivers.

Cons

No complains about Samsara. Do not have anything bad to say

Heidi
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 17/12/2024

Good system. Customer service could use an upgrade.

It has been ok. They are not bad, but they are not excellent. They push you off to different departments, especially when renewals are due. When you call to ask for someone to help you with your account they just tell you where to look online for the details. Sometimes it would be just nice to talk to a person that knows what they are talking about.

Pros

It was a more established company at the time that we signed up. It was a Canadian contact at the time.
So far, after lengthy phone calls, we can usually source the problem with any discrepancies.

Cons

The inability to switch a new run to noon to noon or midnight to midnight without it switching all of the past logs. Sometimes our tours run differently and would work best on the other option than what the past tour ran on.
I don't like their renewal process and the lack of someone specifically looking after my account I keep getting sent to one department after another.

Matthew
  • Industry: Chemicals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 15/01/2025

Hj Poist review of samsara more then you think

It is overall one the best out there its easy for the drivers and office staff to use. I have been able to create things with in samsara that make my life easy example I have really used the document side of things a lot more and made new forms to save us money. so no it is not just a dash cam company customer service has also always been top notch as well.

Pros

The thing i love the most about samsara is the easy to use interface. Between the apps that they offer to makes watching the fleet easy

Cons

I dislike the it only works with samsara products i understand why its like this but even to add more cameras it requires a few different things that make it hard to find what will work with the system

Brendon
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/12/2024

Great product and easy to use.

Overall, Samsara is a great product that allows us to know the state of our fleet and where it is nicely.

Pros

The admin side of the system is very easy to use. I can find assets and check how they are doing easily.

Cons

Camera system is not part of all admin rights and only being able to be assigned rights to only one permission level for the entire company.

Mark
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 15/01/2025

customer service is improving

It is becoming better with customer service. You have to really listen at times due to the accent of the agents.

Pros

Some of the recent changes have become very useful for us in our transportation business.

Cons

At times the app is cumbersome when changes are needed such as a mechanic moving a truck and the driver losing his reset time for a trip less than 2 minutes long.

Renee
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 14/12/2024

Cannabis x Samsara

I've had a chance to attend a few interactive webinars and experience more of the training side of Samara which has enhanced my experience on the platform exponentially. Those experiences set Samsara apart from other platforms and utilizing the platform has also been valuable to growing our fleet.

Pros

The variety of features that we can customize to ensure our business is running efficiently, as well as giving us more insight on each driver to gamify their performance.

Cons

GPS locating isn't always pinpoint accurate. We find depending on what side of a parking lot we've docked, it may provide a different address than the actual building it is at-which becomes a compliance concern when comparing to manifests.

Don
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
1

2
Reviewed on 13/12/2024

Fleet manager

Pros

Non at this time!

Cons

I receive this warning emailed to me numerous times a day on 2 different trucks. Truck 205 and 197. The other day I counted 14 of these. They do not set a code or check engine light on the truck. Both Peterbilt and Cummins tell me this is not a real code. I have been trying to get you to resolve it but it has not happened yet. This is my support number [2071907] Samsara Support- Fault Code | 197Check Engine Lights: warning. We are going to be looking at other providers if this can not be resolved.
Vehicle Faults: TxId: 71, SPN: 520423 - Manufacturer Assignable SPN, FMI: 5 (Current Below Normal), Count: 126

Response from Samsara

Hi Don, Thank you for bringing this issue to our attention. We always aim to put our customers first and are sorry this has been your experience. We understand you’re in touch with our team and are working together toward a resolution. Please let us know if there is anything else you need our support on.

Replied 30/01/2025
Ronald
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 08/01/2025

Samsara or Bust

I have been using it the past 5 years and it has been a great resource for me to learn and use.

Pros

It is a great software for tracking and elogs. I use it all week and all day from checking hours and routes. I am able to use it on my pc and phone and aslo has a app based product. It is very useful in the trucking industry. I have used other programs in the past but this one is all inclusive.

Cons

I dislike that when I try to zoom into the maps the exit number doesn't become any more visible.

Manuel
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 13/12/2024

Samsara: A Reliable Fleet Management Solution with Room for Improvement

Overall, our experience with Samsara has been positive, and while there's room for improvement, it remains a valuable tool for optimizing fleet performance and ensuring accountability.

Pros

real-time tracking and detailed analytics that make managing operations more efficient.

Cons

the occasional delay in data syncing, which can be frustrating during time-sensitive operations.

Alternatives Considered

Motive

Reasons for Switching to Samsara

We selected Samsara due to its comprehensive feature set and intuitive interface, which stood out compared to other options. Key differentiators included its real-time tracking accuracy, seamless integration with other systems we use, and its robust analytics tools that provide actionable insights into fleet performance. Additionally, Samsara’s customer support and scalability were deciding factors, ensuring it could grow alongside our operational needs. The combination of these strengths made Samsara the clear choice for optimizing our fleet management.
Shana
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 17/12/2024

A few problems, but a good option compared to others!

Overall, Samsara's best function is the trackability of assets and the ELD for our drivers. Driver logs are easy and user friendly for both drivers and safety admin and other personnel.

Pros

Samsara devices are easy to install, making tracking of equipment a breeze! Also, many, many reports are available for any time frame and groups!

Cons

Samsara behavior detection is often off and inaccurate. It would be nice if the external camara could detect the speed limit outside of the built-in google map speed limits. Samsara flags speeding on side roads, overpasses and other streets drivers aren't even on. It just isn't real time so there is a lot of investigating that has to be done to ensure your drivers are not speeding.

Alternatives Considered

Verizon Connect

Reasons for Switching to Samsara

The price of Samsara and just the fact that we were not ready to switch everything over again at the time we were considering Verizon. Too much hassle to change.
Janis
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/12/2024

Top Quality System

Outstanding from the start to now. It was an easy install and setup. The support team was there with no tier levels. We spoke directly to an agent who could answer out question then.

Pros

Easy to Setup - Customer Service is knowledgeable and Reliable - The fault code notifications are valuable for safety purposes giving knowledge about our Fleet Repairs Needed.

Cons

That the price to car owners on a personal level isn't really feasible at this time. If and when it is I would love to do sales for this product. lol

Sarah
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/12/2024

Could not recommend more!

The information that Samsara provides cannot be matched. The accuracy of data and speed of updates is unmatched in the field. I could not do my job as effectively without it.

Pros

The accuracy and data it provides is incredible.

Cons

I have no cons. I really enjoy Samsara and find it is pivotal for a business because of the information it provides.

Rick
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 13/12/2024

We have all Samsara cameras

We have had cameras for several years and have liked them. We have a different company for the ELD and we are very happy with the ELD's but when we tried the cameras, they were not as good as Samara cameras as far as dependability, tracking and views. We converted all of our buses to Samsara cameras getting away from the others.

Pros

Installation of cameras was fairly easy, replacement was very easy. Tracking and updating pictures is better than our last vendor.

Cons

I would like to talk to someone when there is a problem instead of being directed to a library of how-to videos that take time and may or may not address the problem or question I am having.

Alternatives Considered

DriveCam

Reasons for Choosing Samsara

**Saucon cameras** not on list above. They did not track as well. They were not dependable. We had some incidents where the video stopped right before the incident, giving us no video of the incident occurrence.

Switched From

Slack

Reasons for Switching to Samsara

Some of our buses had Samsara already. We liked how they tracked and were dependable. The new cameras are even better than the older versions.
Mark
  • Industry: Airlines/Aviation
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
1
Customer Support
1

1
Reviewed on 13/12/2024

Disgruntled customer !!!HELP!!!

The sales team.were amazing and told us everything we wanted to hear. The client support phone staff try there best but have a difficult time understanding the issues and are quick to get you off the phone by saying they will send a link to solve the issue. Rarely do I receive a link and whn I do, it has nothing to do with issue.
The issues we are having are minor.to fix wirh the proper climet support staff. We still haven't found anyone that's willing to help since May 2024m

Pros

We switched our entire fleet from Motive to Samsara. Absolutely disappointed in the client support.I am aiming to switch back to Motive.
I've tested out four ELD platforms in the past seven years. Samsara is by far the worst platform so far when it comes to client support.
I can't figure out how anyone could give this platform more than one star.

Cons

Zero client support. I've been attempting to resolve several issues for over six months and have been ghosted by every support staff member.
I need.to speak to a manager immediately if Samsara wants to salvage our relationship

Response from Samsara

Hi Mark, we’re sorry to hear about this experience and apologize for any inconvenience this has caused you. Can you please email me at [email protected] with your contact information and I can connect you directly with the team to help resolve this? Appreciate your time.

Replied 15/01/2025
Will
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 13/12/2024

Compliance Coordinator

Very positive. A few years ago, reliability or durability of the gateways and cameras could be an issue, but replacements were easy to acquire.
We ONLY use forward facing cameras and NO audio, yet the ability to coach and hold people accountable in the proper way is not an issue. Drivers don't feel spied on but do recognize their responsibility to represent themselves and the Company well.

Pros

The ability to track and pull video for driver vindication vs complaints, etc. Does away with the aggravation of not being able to definitively determine what took place. (Crash, Complaint or Commendation)

Cons

The billing is something of a maze to follow.

Melissa
  • Industry: Farming
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 13/12/2024

Samsara has been great to work with!

It's been overall a positive experience. Holding our drivers accountable and protecting us from bad situations they may come up against

Pros

Samsara has been decent to work with and the overall service has been great for our fleet. The dash cam safety scoring has been great for holding our driver's accountable and giving them extra incentive to keep it safe. Also it has protected our company from potentially bad situation via the driver's behavior or other vehicles on the road they may be dealing with.

Cons

Sometimes the cameras pick up on events that aren't actually happening (example: Mobile Usage) Driver's will be drinking coffee and it will pick it up as mobile usage

Alternatives Considered

Azuga Fleet and Teletrac Navman DIRECTOR

Reasons for Choosing Samsara

Expensive and we did not like the way it was set up

Switched From

Azuga Fleet

Reasons for Switching to Samsara

Price and the ease of use of the application. There's much more of a variety
Andrew
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/12/2024

Power BI API Praise

My experience has been very positive, especially with customer service. I’ve always had every question answered.

Pros

The Power BI API first and foremost, the customizable roles, the accuracy of the GPS, the tag and attribute system, the advanced geofencing, and the excellent documentation.

Cons

The Power BI API is still in beta and needs work, it it is making great progress!

Lauren
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 12/12/2024

Great Experience!

Our rep [sensitive content hidden] has been very helpful and knowledgeable. Samsara is an extremely useful tool to use when you have a large amount of drivers to keep track of.

Pros

I like how easy it was for me to learn how to use. It helps us to keep track of how our drivers are doing out on the road. The AI is pretty accurate for the most part and I like how you can give feedback if the alert was incorrect. The cameras are also very high quality and good to have if there's ever an accident.

Cons

Right now I'm having an issue with the camera IDs that I'm working to resolve. It's not picking up on some people who have been here for a long time and have 100% on their camera training. When it does work correctly, it's very helpful to automatically assign drivers.

Latoya
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 15/01/2025

Samsara Review

I use Samsara daily! I track the fleet, check on DVIR's, dash cam footage, fuel & def gages. I coach through harsh events that come through in the safety inbox.

Pros

I love the video library and dash cams. Being able to edit and download dash cam footage is great. That feature has helped us in many ways! It has helped us in incidents such as accidents, tracking down the fleet and coaching drivers on harsh events. I love the safety reports! I love that we are able to create my own reports in Samsara. Samsara has helped us save money and that is awesome!

Cons

The videos from the dash cam footage takes a while to download. Overall, Samsara is great!

Amber
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 17/12/2024

Samsara review 12/17/2024

Overall the experience has been very good. However, I would suggest a report be created that tells when a driver has unplugged a vehicle gateway, when it is plugged back in and how many miles were driven during the period of time the vehicle gateway is unplugged. This would be a major and helpful resource to carriers. As there are drivers that will do just about anything to get around the ELD.

Pros

We like that it is an easier system to work with and provides tons of tools.

Cons

The feature we like least is the Reports. Reports need to be easier with data that makes sense. Who cares what percentage of time a driver used personal conveyance for, tell what time it started and where, tell me what time it ended/where. Reports are quite convoluted and often do not make sense.

Alternatives Considered

Driver•i One

Reasons for Choosing Samsara

Motive became to complicated and their customer service sucks.

Switched From

Motive

Reasons for Switching to Samsara

A better deal overall for a longer period of time and we did not like that we would have to use a third party for the ELD portion.
Nicolas
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
4
Customer Support
1

4
Reviewed on 27/09/2024

Experience Review

Its been good, like the integration, customer service is bad as is hard to talk to a live person. Also the alerts don't work well, some times they don't alert when they are suppose to be trigger, and the ELD log book sometimes disconnects and the driver has to refresh to get signal so the status gets updated. The bad thing about this is that while disconnected it does not shows correct hours for carrier, alerts don't get trigger, and when stopped by DOT driver has to refresh quick because the ELD will be stock on the last status, but DIT officers don't like drivers on the phone prior of Inspections. We got a violation once from a dot office because the status was not updated. But I will still keep the service bc it helps integration with brokers and helps on tracking regardless, but needs improvement

Pros

The GPS tracking on map works good with a Google Maps View

Cons

Customer service, very hard to reach someone on the phone

Alternatives Considered

Geotab

Reasons for Choosing Samsara

looking for better tracking and real time

Switched From

Geotab

Reasons for Switching to Samsara

Geotab has too much delayed and does not have all the functions samsara has, it does not have a an app either
Dan
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 13/12/2024

Samsara Safety System

Great product and great customer service.

Pros

Ease of product. The alerts are pretty accurate. Easy installation of hardware.

Cons

Speed limit alerts are not consistence. I know Google maps is used for speed limits, so you are locked into an inadequate system.

Alternatives Considered

Motive

Reasons for Choosing Samsara

Smart Drive was inadequate for our needs. Out of date.

Reasons for Switching to Samsara

Overall better product. They were pretty simular.
Joseph
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2024

A Very Thorough System

So far I have had a great time with working with Samsara. They helped me with a very large transition for my company and have always been able to provide support and equipment for all my needs. Their telematics system has done wonders for organizing a lot of data for our company, including helping keep us on the ball with our drivers.

Pros

The ease of use, good interface, helpful and quick support, consistent updates, a plethora of efficient equipment. Lots of features in how to keep track of company analytics. Speedy delivery.

Cons

Some slow server speeds at certain times, a few oddities when using the system, some unintuitive or non-detailed information in certain reports. It can also get quite expensive, especially their shipping rates.

Alternatives Considered

Motive and Insight

Reasons for Choosing Samsara

Our entire setup with them had become messy and their service was not helpful in solving additional issues. Their video systems also left a lot to be desired.

Switched From

GPS Trackit

Reasons for Switching to Samsara

Better systems, direct contact, all necessary equipment, every needed feature.
Debra
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 13/12/2024

Happy Camper

Overall, I am very happy with Samsara. I learn something new with it everyday.

Pros

Consolidated invoicing!!!! Also love the ability to see my vehicles at all times and reports! I monitor vehicles and equipment for 3 different companies.

Cons

Google maps are not updated often enough. Receive speeding alerts when posted speed limit is higher than what Samsara shows.

ALEXIS
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/12/2024

samsara experiance

great very easy to use and to teach others being able to pull videos use compliance and safety has helped out our company tremendously

Pros

user friendly, tracking is easy and reliable love the playback for videos safety features are great and help us get drivers involved in their daily safety tasks.

Cons

i wish ifta portion was more reliable for some reason our numbers are always off then what the miles really are

Daniel
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
2

5
Reviewed on 12/12/2024

MADE THE SWITCH

I started out with the Samsara product on half of my equipment and another company on the other half. As soon as the contract was up on the other company I switched all of my equipment to Samsara for a superior product.

Pros

I really like the GPS tracking and the ease of downloading videos. I was using another system and GPS tracking was a guess at best and the camera system shut off at the point I needed it most.

Cons

The main issue that I have with Samsara is trying to get ahold of anyone for tech support or billing questions,

Jim
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
1
Functionality
4
Ease of Use
3
Customer Support
1

1
Reviewed on 27/12/2024

Horrible cancellation policies and practices

I own a small service and repair company where I sought out a vehicle tracking service back in 2021 to keep an eye on 3 service vans, a couple of trailers and a lift. I saw good reviews online and chose Samsara. The services they provided was a bit overkill for my small operation, and was quite pricey, but I stuck with them. In February of 2024, I started winding down my business in preparation for retirement, and I contacted Samsara and told them by phone I was closing my business and wanted to discontinue my service. They instructed me to round up all my devices and they would send me instructions to return them. I un-installed all of the trackers from my vehicles and boxed them up for return. When I called Samsara back for return instructions, they informed me I still had 6 more months on my "Contract". They also told me they no longer needed the equipment back. I was very frustrated with this situation, but went ahead and let them draft the next 6 months of payments on my credit card which they have on file (Bad mistake to give them credit card authorization). When they continued charging my charge card in August, September and beyond, I called again to stop this. They told me I had my account on "Auto-renew" and it renewed in July. Now they offered a "Settlement" where they wanted me to pay over $2,600 if I wanted to cancel the service. They have and outrageous system of "ticket requests" that expire quickly, overseas call center "Billing issues" staff and what appears to me to be a very intentional smoke and mirrors system of generating massive income from the unethical and unfair business practices of dodging cancellation requests. I have not used their tracking service for nearly a year now, and I am still fighting to stop them from drafting my credit card. If you are a small business, be very wary of this company!!!

Pros

The tracking service worked reasonably well.

Cons

They use very deceptive contract practices. The "overseas call center" feel billing dispute system is horrible if you are a customer.

Response from Samsara

Hi Jim, we’re sorry to hear about this experience and apologize for any inconvenience this has caused you. Can you please email me at [email protected] with your contact information and I can connect you directly with the team to help resolve this? Appreciate your time.

Replied 29/01/2025
John
John
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/08/2024

Robust, Customizable, Affordable and Developer Friendly ELD and Telematics

I have worked on Samsara while managing Safety and Tracking for multiple companies. The safety, tracking features and historical data they offer and speed for application is unmatchable.
We developed an inhouse application for our safety offerings and their developer freindly documentation helped a lot.

Pros

1. Simplified and robust documentation on each and every feature.
2. Also, the compliance and rules they follow and explain is also very helpful for small companies where safety manager is not available.
3. Customizable Alerts, Document Management Tools, Customizable Mobile app
4. Developer Friendly with webhook support.

Cons

I have not some to any such shortcomings so far. But sometimes, notification emails or alerts are not triggered on time.

Alternatives Considered

Motive

Reasons for Switching to Samsara

Ease of use, popularity, good support, cloud app and customizable mobile app.
Nolan
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 19/12/2024

The best ELD and equipment tracker on the market.

Fantastic customer support and device reliability,

Pros

Knowing where all the trucks and equipment is in real time.

Cons

I cannot add fuel receipts directly from driver documents.
I cannot update service logs directly from driver documents.

Alternatives Considered

Omnitracs One and Motive

Reasons for Switching to Samsara

Cost, ease of use, ease of installation, and dashboard controls.
Corey
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/07/2024

Great Product

Pros

So far we have found all aspects of Samsara to be great. I have been able to make our Truck Drivers safer by utilizing the safety score feature and adding it to our bonus structure.

Cons

I have had to update a lot of area on our maps for Speed as we are very rural and some area did not have any speed limits associated which caused my drivers to have speeding violations when they were not speeding.

Mohamud
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 19/08/2024

Samsara renewal is a joke

They are well above price of their competitors. Verizon's Connect is $5 per device per month cheaper and their customer service is unparalleled. They are quick to get your money and then ghost customers that have been loyal for over 3 years. They had so much going for them. But they have a 1.2 out of 5 rating on BBB and their google reviews are in the tank. They respond with a generic response but don't actually do anything.

Pros

The equipment works and we were able to track the vehicles. The ai feature works great.

Cons

The customer service. [sensitive content hidden] will not answer your messages or phone calls. We were suppose to do a renewal and he is absent. There is a bottleneck for the renewal where you can only deal with him. His management team doesn't intervene. You are left at his disposal. 3 weeks in the process of renewal with 7 systems failing. You can't buy replacements because you have to be in contract.

Alternatives Considered

Verizon Connect

Reasons for Choosing Samsara

Could not get the renewal done for another 3 years despite everything being completed on my end. Verizon had the contract done in 30 minutes and they dont increase their rates ever. They also do month to month payments.

Switched From

Verizon Connect

Reasons for Switching to Samsara

The AI technology was more advanced 3 years ago. They were a great startup company but have not maintained that energy.
James
  • Industry: Oil & Energy
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/12/2024

You won't need another telematics system

It has been great. Compared to older telematics having cameras showing behaviors has made all the difference.

Pros

Aside from the great system and features, this product has always proven to show drivers it is reliable and accurate.

Cons

It is not what I don't like about Samsara as much as it is I need to understand more about transfer old gateways that used to be assigned in old trucks into new trucks

Alternatives Considered

Motive

Reasons for Choosing Samsara

We switched to have the in cab and front facing cameras along with telematics and E-logs

Switched From

GPS Insight

Reasons for Switching to Samsara

Better AI, features, user friendly, and easier installation
714 reviews

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