---
description: Review of Engaige Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Engaige | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Engaige](/software/518181/Engaige)

# Engaige

Canonical: https://www.softwareadvice.com.au/software/518181/Engaige

> Engaige is the leading automation platform for complex customer service at fast-growing DTC brands, powered by Engaige AI, a self-learning system that gets better with every conversation. It is built to supercharge lean support teams as they scale, cutting cost to serve while lifting customer happiness, conversion, and retention.

At the core is Engaige AI. Unlike static bots that only know what you scripted, Engaige AI learns continuously from every resolved ticket, every agent action, and every product and policy change. It watches how your best agents handle the hard cases and turns that into automation, so accuracy climbs, coverage widens, and the system keeps pace with your catalogue, promotions, and peak seasons without constant retraining. The longer it runs, the more it resolves on its own, reaching resolution rates of up to 90%.

Engaige integrates easily with the tools DTC brands already run, from your helpdesk and store platform to your carriers and returns software. In production it has been proven to resolve up to 90% of tickets, cut time to resolution by 80%, lift conversion by 20%, and reduce costs by 80%. Founders and CX leads credit Engaige with significant CSAT gains and with freeing agents from repetitive tickets so they can focus on the high-value conversations that build loyalty and repeat purchase.

Engaige powers support for fast-growing DTC brands across fashion, beauty and cosmetics, consumer electronics, and more.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Helloprint

## Commercial Context

- **Starting Price**: EUR 529.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Dutch, English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Chat/Messaging
- Chatbot
- Code-free Development
- Conversation Intelligence
- Customer Communication
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Support
- Customisable Branding
- Dashboard
- Email Management
- For Sales/Marketing

## Integrations (71 total)

- Adobe Commerce
- Adyen
- AfterShip
- Amazon API Gateway
- BigCommerce
- Bold
- Buckaroo
- Budbee
- CM.com Communications Platform
- Centra
- Channable
- ChannelEngine
- Crisp
- Dixa
- Freshdesk

... and 56 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [Virtual Assistant Software](https://www.softwareadvice.com.au/directory/4488/virtual-assistant/software)
- [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software)

## Alternatives

1. [Forethought](https://www.softwareadvice.com.au/software/203473/forethought) — 4.5/5 (11 reviews)
2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1786 reviews)
3. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews)
4. [Intercom](https://www.softwareadvice.com.au/software/378292/intercom) — 4.5/5 (1134 reviews)
5. [Text](https://www.softwareadvice.com.au/software/530456/Text-App) — 4.7/5 (30 reviews)

## Reviews

### "Enorme efficiëntieslag en kostenbesparing" — 5.0/5

> **Joeri** | *31 January 2024* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Voor een van mijn opdrachtgegevers ben ik in contact gekomen met Engaige. De opdrachtgever zit midden in een enorme groei en daar komen natuurlijk ook de nodige uitdagingen bij kijken. Een daarvan is het snel opschalen van hun klantenservice terwijl de service kwaliteit behouden blijft. Met het generatieve AI-platform voor klantenondersteuning van Engaige hebben we dit probleem niet alleen direct weten te tackelen, maar hebben we daarnaast ook een mooie groei in sales gezien door 24/7 klantenservice aan te kunnen bieden, zonder dat hier een medewerker aan te pas hoeft te komen. Een absolute must dus voor grote en snel groeiende ondernemingen\!
> 
> **Cons**: Tot nu toe heb ik geen minpunten kunnen vinden. We zijn echt onder de indruk van de software van Engaige en kijken ernaar uit om steeds intensiever gebruik te gaan maken hiervan.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/518181/Engaige)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/518181-Engaige/> |
| en-AU | <https://www.softwareadvice.com.au/software/518181/Engaige> |
| en-GB | <https://www.softwareadvice.co.uk/software/518181/Engaige> |
| en-IE | <https://www.softwareadvice.ie/software/518181/Engaige> |
| en-NZ | <https://www.softwareadvice.co.nz/software/518181/Engaige> |

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