---
description: Review of DeskDay Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: DeskDay | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/1630/it-ticketing/software) > [DeskDay](/software/519924/DeskDay)

# DeskDay

Canonical: https://www.softwareadvice.com.au/software/519924/DeskDay

> DeskDay is a service automation platform designed for modern Managed Service Providers (MSPs). It is a comprehensive solution that helps MSPs enhance customer support, service quality, and overall profitability. 

The platform includes several key features including conversational ticketing that converts email, chat, and Microsoft Teams tickets into direct chats for streamlined IT support. Multi-channel support allows customers to receive assistance through preferred channels, such as email, chat, app, Microsoft Teams, or mobile. Its project management capabilities enable project planning, collaborations, conversations, and invoicing. The quality assurance feature provides automated insights to help identify and address service delivery issues.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: DeskDay

## Commercial Context

- **Starting Price**: USD 79.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia and 72 more

## Features

- AI Summarization
- Activity Dashboard
- Automated Routing
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Process/Workflow Automation
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Single Sign On
- Support Ticket Management
- Workflow Management

## Integrations (7 total)

- Datto RMM
- Hudu
- Level
- NinjaOne
- QuickBooks Enterprise
- QuickBooks Online
- nAbleMD

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IT Ticketing Systems Software](https://www.softwareadvice.com.au/directory/1630/it-ticketing/software)

## Related Categories

- [IT Ticketing Systems Software](https://www.softwareadvice.com.au/directory/1630/it-ticketing/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews)
2. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.5/5 (685 reviews)
3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
4. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
5. [SysAid](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/519924/DeskDay)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/519924-DeskDay/> |
| en-AU | <https://www.softwareadvice.com.au/software/519924/DeskDay> |
| en-GB | <https://www.softwareadvice.co.uk/software/519924/DeskDay> |
| en-IE | <https://www.softwareadvice.ie/software/519924/DeskDay> |
| en-NZ | <https://www.softwareadvice.co.nz/software/519924/DeskDay> |

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