--- description: Review of Epicor Prophet 21 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Epicor Prophet 21 | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [ERP Systems](/directory/4365/erp/software) > [Epicor Prophet 21](/software/521541/Epicor-Prophet-21) # Epicor Prophet 21 Canonical: https://www.softwareadvice.com.au/software/521541/Epicor-Prophet-21 Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/521541/Epicor-Prophet-21?page=2) > Prophet 21 gives distributors real-time inventory insights to always know what's in stock and available to promise customers. The automatic forecast engine leverages machine learning to select the best statistical forecast model from dozens of options to improve demand planning. Prophet 21 also includes a Warehouse Management System (WMS) tailored for distributors with features like barcoding and automation to reduce warehouse bottlenecks. Up-to-the-minute financial reports and dashboards provide actionable visibility into receivables, payables, profitability, and other key financial metrics. Prophet 21 captures critical order data to eliminate manual errors while seamlessly feeding information into the back-end system. Epicor Report Studio empowers users to create operational reports and dashboards to paint a clear picture of the business. > > Verdict: Rated **3.9/5** by 87 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 87 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Epicor Software - **Location**: Austin, US - **Founded**: 1996 ## Commercial Context - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, New Zealand, United Kingdom, United States ## Features - "What If" Scenarios - 3PL Management - AI Copilot - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Audit Management - Audit Trail - Backorder Management - Backup and Recovery - Bank Reconciliation - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Batch Processing ## Integrations (17 total) - Automation Studio - Avalara - Axxis - BarTender - CPQing - Data Interchange EDI Solutions - Eclipse - Enterprise Content Management (ECM) - Grow - Payroll - Sales Management Database - Sales Management Software - Salesforce Platform - Squarespace - TrackAbout ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ERP Systems](https://www.softwareadvice.com.au/directory/4365/erp/software) ## Related Categories - [Inventory Control Software](https://www.softwareadvice.com.au/directory/2089/stock-control/software) - [Purchasing Software](https://www.softwareadvice.com.au/directory/528/purchase-order/software) - [Distribution Software](https://www.softwareadvice.com.au/directory/4730/distribution/software) - [ERP Systems](https://www.softwareadvice.com.au/directory/4365/erp/software) - [Inventory Management Software](https://www.softwareadvice.com.au/directory/4490/inventory-management/software) ## Alternatives 1. 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Records are like pictures so you can't edit rather than documents you can. Also, support was by far the overriding reason I crowed about P21/Epicor but not anymore. To often I get people who tell me to look at a solution in their data base rather than assisting me with my current issue, or don't even realize that I am hosted. > > The ability to communicate everything about inventory, sales, purchase with everyone on our team at the same time. It is rather intuitive so training is fairly easy. Month end procedures are documented and easy to do. ----- ### "Prophet 21: We haven’t looked back since" — 5.0/5 > **Max** | *16 May 2026* | Design | Recommendation rating: 10.0/10 > > **Pros**: It’s scalability. We came from a system which wasn’t easy to turn on new features. But in Prophet 21 if you want to turn on a new feature you can do so at the click of a button and there’s easy to red help articles which will guide you through what you need to do. It’s fantastic to have a system that can grow with the company as it evolves rather than being capped in certain areas. > > **Cons**: The implementation process. First off I have never done an implementation of an ERP system before, so take this review from that perspective. However, we found that the implementation process was a bit clunky we went through multiple project managers as they kept leaving Epicor which meant information between PMs was lost when they handed over and time was added on to the project. Additionally at the start it took a while to get basic things set up like users and access to the ELC etc. I felt like this stuff shouldn’t have taken as long as I did to set up again adding time to the overall project. > > Despite the initial length of time to get the implementation going. When we were allocated a senior PM the project really took off. From about this point it took us around 6-8 months to go live. Which is how I really judge the project. The PM we had at the time was fantastic and supported us all the way through and did everything in his power to get us live on time. When we did Go-Live the support was fantastic we had Epicor engineers on site helping make sure the system was functioning as it should and since then we haven’t looked back. The system is cloud based so you can log in from anywhere in the world. This is incredibly helpful when you need to get answers to a question and you are out of the office. The fact that you can amended screens and tailor them to suit your business practices is priceless. For anyone thinking about choosing P21. Just do it\! The implementation isn’t easy but it’s worth the short term pain for the long term gain. ----- ### "Stay Away\!" — 1.0/5 > **Rachel** | *12 January 2026* | Consumer Goods | Recommendation rating: 0.0/10 > > **Pros**: NOTHING. The website appearance is more sophisticated than the software itself. Font and graphics have not been updated from DOS. The system is not auditing proof. Has no build in financial reports. Including basic accounting 101 such as P\&L, balance sheet, general ledger activity, or bank reconciliation reports. You must create your own forms using either Excell or Crystal reports. Manually map each line and column to their database and fields. In other words, you must hire a software programmer that knows SQL. This is NOT a user-friendly software. A simple example - to view a customer's records you must go to various screens. One to see their contact information, another to view their purchase and payment activity, another to update phone number, another to change address, and yet another to re-print an invoice. > > **Cons**: Everything. From inventory management, finance, to sales. The verbiage, and titles throughout the system are uncomprehensible. It's obvious it was written in a foreign language translated into English using a dictionary, without common sense. They take no accountability for bugs > > An unethical company that mis-represents itself as a leader in the industry. It's not a true ERP system, rather small individual databases with a poor and unsuccessful attempt to integrate them together. The databases do not communicate with each other, and if they do, it's at a minimal level. Be prepared to adapt to a day/month/year format, and 24-hour time printing on all documents, and accept customer service replies stating, "We are not responsible for any bugs or lack of audit proof tracking". ----- ### "Our P21 Journey so far….." — 4.0/5 > **Laura** | *21 May 2026* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: •Epicor’s Customer Support is second to none. You get an instant reply from their friendly Team who genuinely want to help you and 9/10 do get you the solutions you need. •The flexibility you have to create a system that works for you. P21 is a very powerful and customisable system that can in effect be tailored to you, the end user. With the power of Dynachnage to introduce new fields and Business Rules to help automate repetitive processes, you have the flexibility to mould the system to your needs and improve efficiencies. •Permissions – you can be very granular with access for the screens and functions accessible by roles. •The ELC and help and support built into P21 enable the Team to get the self help they require in a variety of channels. From helpful tutorial videos to ‘how to’ knowledge guides, there’s a variety of content available for the Team to access. > > **Cons**: •There is a distinct gap in knowledge for the UK market in Finance and the functionality of P21 lacks here. •Custom work can be challenging. •Integration with Quick Ship – no one in the UK seems to have knowledge on this product. •Maintenance Screens – there is one for every possible area which can be slightly overwhelming. > > Throughout our P21 journey we have been supported by great members of the Epicor Project Team. Their signature methodology enabled the successful delivery of our new ERP system, with regular communication on the next steps and phases of the project. Our Project Manager made the whole process very smooth. We are now in a position where P21 can support our growth and expansion plans for years to come. ----- ### "Change at your pace\!" — 4.0/5 > **Michael** | *15 May 2026* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: What stands out most about Epicor Prophet 21 is its exceptional agility; the platform allows you to implement changes and business rules with absolute ease. Crucially, updates that would typically take weeks or months in other systems can be successfully deployed in just a matter of hours. > > **Cons**: Being restricted to read-only access on a single database at any given time creates a significant bottleneck, heavily restricting our ability to perform concurrent testing and data work. > > Prophet 21 is intuitive and easy to learn, slashing user training times compared to our previous ERP. Having the ability to make system changes in-house has been a major game-changer. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/521541/Epicor-Prophet-21?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/521541/Epicor-Prophet-21) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data