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description: Review of kapptivate Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: kapptivate | Reviews, Pricing & Demos - SoftwareAdvice AU
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# kapptivate

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> Kapptivate is a comprehensive platform designed for large enterprises requiring monitoring and synthetic testing for digital services. Catering to businesses in the telecom, mobile banking, insurance, and retail sectors, the system helps maintain continuity, enhance user experience, and streamline operations. 

Kapptivate's AI-driven technology automates test scenarios across web, API, mobile applications, SMS, voice/IVR, and USSD. The platform offers real-time monitoring that detects issues before users are affected, preventing downtime. It supports end-to-end monitoring and testing for multichannel environments.

Kapptivate supports cross-department goals, streamlining performance for diverse teams, such as marketing, customer experience, QA, product, DevOps and IT, among others. It offers real-time notifications to ensure a quick response.
> 
> Verdict: Rated **4.5/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 6 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: kapptivate

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, French
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Action-Word Testing
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anomaly Detection
- Application Management
- Assessment Management
- Availability Testing
- Benchmarking
- Bug Tracking
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Configurable Alerts
- Continuous Integration
- Cross Browser Testing
- Customer Experience Management
- Customisable Categories

## Integrations (6 total)

- Gmail
- Microsoft Outlook
- Microsoft Teams
- ServiceNow Problem Management
- Slack
- Twilio

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Performance Testing Tools](https://www.softwareadvice.com.au/directory/4316/performance-testing/software)

## Related Categories

- [Performance Testing Tools](https://www.softwareadvice.com.au/directory/4316/performance-testing/software)
- [User Testing Software](https://www.softwareadvice.com.au/directory/4651/user-testing/software)
- [Website Monitoring Software](https://www.softwareadvice.com.au/directory/4550/website-monitoring/software)
- [Application Performance Management Tools](https://www.softwareadvice.com.au/directory/4140/application-performance-management/software)
- [Network Monitoring Tools](https://www.softwareadvice.com.au/directory/4307/network-monitoring/software)

## Alternatives

1. [BrowserStack](https://www.softwareadvice.com.au/software/200650/browserstack) — 4.6/5 (749 reviews)
2. [TestMu AI](https://www.softwareadvice.com.au/software/41699/lambdatest) — 4.6/5 (543 reviews)
3. [ACCELQ](https://www.softwareadvice.com.au/software/228334/accelq) — 4.9/5 (130 reviews)
4. [QA Wolf](https://www.softwareadvice.com.au/software/370367/qa-wolf) — 5.0/5 (68 reviews)
5. [Katalon Studio](https://www.softwareadvice.com.au/software/321525/katalon-studio) — 4.4/5 (706 reviews)

## Reviews

### "MVola Experience" — 4.0/5

> **Hasimbola Tojonirina** | *1 October 2024* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: - Monitoring Visibiity and details.
- Facilitate go to Market with details 
- Dashboard for QOS
> 
> **Cons**: - Design (take Grafana as inspiration)
- Ability to manage device for phone robot (same error coming due to this)
> 
> Kapptivate is the eyes for MVola. 
Kapptivate help us for migration on testing

-----

### "Fully satisfied even after 3 years" — 5.0/5

> **erwan** | *13 September 2024* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Reliability, no crash for the past 3 years. Visual monitoring very helpfull for support team. Great user experience with the Kapptivate team
> 
> **Cons**: Need to be a developper to build new monitoring scenario. No versioning but I know it is coming soon.
> 
> Support team available quickly and efficiently. They help us mature our E2E strategy. Relationship with our business end-users improve thanks to the Kapptivate results

-----

### "KAPPTIVATE : Réactivité et Gain de temps" — 4.0/5

> **Alain** | *24 April 2025* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Avant, il nous arrivait parfois d'être informé des dysfonctionnements par nos clients. Mais désormais avec la solution Kapptivate nous sommes alertés en temps réel en cas de dysfonctionnement sur nos codes USSD et nos applications, ce qui nous permet de prendre avec actions rapides pour améliorer l'expérience client
> 
> **Cons**: La configuration des uses cases des tests UAT semble un peu compliquée
> 
> Nous sommes satisfaits de la solution Kapptivate parce qu'en plus des alertes en cas de dysfonctionnement, elle nous fait gagner du temps sur les tests de monitoring et nous fournit un rapport sur le fonctionnement de nos différents short code USSD et aussi sur nos applications

-----

### "Orange Innovation (tests automatisés et monitoring d'Orange Money)" — 5.0/5

> **Fabrice** | *14 October 2024* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: La double-grande efficacité de la solution sur plusieurs canaux (USSD, smartphones, web API), car sur les 2 volets: le testing automatisé et la supervision active.
En 3ème qualité (après KapptiTesting et Monitoring), la qualité de la solution de no-Code KapptiBuild (qui a réussi à couvrir le besoin en services digitaux locaux d'une dizaine de pays Orange Money)
> 
> **Cons**: Pas d'inconvénients, si ce n'est qu'un support soutenu côté client/intégrateur (ici, nous côté Orange Innovation \& filiales pays Orange Money) est recommandé pour bénéficier pleinement des bénéfices qu'offrent les solutions Kapptivate (Testing, Monitoring, la solution No-Code KapptiBuild)
> 
> Kapptivate nous accompagne au plus près depuis 10 ans dans l'évolution et le suivi opérationnel du service Orange Money dans près de 15 pays (majoritairement en Afrique). L'articulation entre la solution de Testing et de Monitoring (dans une même interface) est très intelligente, ergonomique, et a été la raison de sa rapide prise en main par plusieurs centaines d'utilisateurs au fil des années...

-----

### "Orange Guinée" — 5.0/5

> **Mamadou Bobo** | *6 September 2024* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: La haute disponibilité, Innovation et la flexibilité
> 
> **Cons**: Le produit ne présente aucune anomalie pour le moment
> 
> Un outil de monitoring hautement disponible et très réactif / proactif

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## Links

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## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/521949-kapptivate/> |
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| en-GB | <https://www.softwareadvice.co.uk/software/521949/kapptivate> |
| en-IE | <https://www.softwareadvice.ie/software/521949/kapptivate> |
| en-NZ | <https://www.softwareadvice.co.nz/software/521949/kapptivate> |

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