---
description: Review of ZIWO Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: ZIWO | Reviews, Pricing & Demos - SoftwareAdvice AU
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# ZIWO

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> ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email.
> 
> Verdict: Rated **4.7/5** by 108 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 108 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ASWAT Telecom & Media
- **Founded**: 2016

## Commercial Context

- **Starting Price**: USD 40.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Cloud Business Phone System: $40 Billed Monthly. Ideal for non-customer facing teams or receptionists.

Cloud Contact Center: $109 Billed Monthly. Ideal for Call Center.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, English, French
- **Available Countries**: Bahrain, Egypt, Iraq, Kuwait, Morocco, Oman, Qatar, Saudi Arabia, United Arab Emirates

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- By-Extension Reporting
- CRM
- Call Center Management
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting

## Integrations (20 total)

- Bitrix24
- Calabrio ONE
- Foodics
- Freshdesk
- Freshsales
- HubSpot CRM
- Intercom
- Kommo
- LeadSquared
- Microsoft Azure
- Odoo
- Pipedrive
- Salesforce Sales Cloud
- Zapier
- Zendesk Sell

... and 5 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software)

## Related Categories

- [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software)
- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)
- [Call Accounting Software](https://www.softwareadvice.com.au/directory/4743/call-accounting/software)
- [Unified Communications Software](https://www.softwareadvice.com.au/directory/1556/ucaas/software)
- [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1777 reviews)
3. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3414 reviews)
4. [Zoho Desk](https://www.softwareadvice.com.au/software/393877/zoho-desk) — 4.5/5 (2212 reviews)
5. [Dynamics 365](https://www.softwareadvice.com.au/software/106335/microsoft-dynamics-crm) — 4.4/5 (5819 reviews)

## Reviews

### "Easy Ziwo" — 5.0/5

> **Tony** | *10 March 2022* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use and access to Informations in one click
> 
> **Cons**: More AUX options, like washroom, prayer break etc
> 
> Beautiful app to use and Lear from, I never had experience in call center, so within less than a month I have learned everything on the app

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### "Ziwo review" — 5.0/5

> **Marwa** | *3 June 2025* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: Quick team support from the Account manager and support team in case of issues. . Reporting is also Very good and easy to manage
> 
> **Cons**: No difference between abandoned by customer and missed calls in system. Also Missing AI documentation of the call
> 
> My Company overall experience is very satisfactory with ziwo and I usually promote ziwo to my clients

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### "Contact Center Solution" — 3.0/5

> **Daphne Gayle** | *25 August 2021* | Electrical/Electronic Manufacturing | Recommendation rating: 5.0/10
> 
> **Pros**: Fast creation of the account. 
More users we have,  users are given a discounted rate.
> 
> **Cons**: Customer Support is not okay. Long time in responses, no answers.
> 
> Neutral

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### "SCB Contact Center" — 4.0/5

> **Abdelrahman** | *22 November 2023* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: - The friendly user Interface.
- High-quality Functions.
- Ease of setup.
- Being customizable. 
- Support, knowledgebase, and documentation. 
- I love how it is integrable
> 
> **Cons**: - no middle-level user privilege between admin and user.
- Add a news \& updates scrollbar to the live dashboard that can be managed by the account admins to deliver urgent announcements to all agents immediately.
- as it should be helpful for remote work I hope to see a feature that the agent can notify supervisors (admins) that he/she needs help.
- Supervisor can't make calls in case of escalations follow-up.

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### "Many features that allowed us to Improve our team's productivity\!\!" — 5.0/5

> **Rami** | *4 November 2022* | Translation & Localization | Recommendation rating: 10.0/10
> 
> **Pros**: ZIWO provides us with all the features necessary for telephone communications with clients and colleagues\!
> 
> **Cons**: I cant think of anything, its very helpful and we rely on it in our daily tasks
> 
> We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering.  Also, the reporting part is very precise\! We can follow our team's performance and improve day after day\!

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/52205/ziwo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/remote-work/ziwo-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/52205/ziwo> |
| en-GB | <https://www.softwareadvice.co.uk/software/52205/ziwo> |
| en-IE | <https://www.softwareadvice.ie/software/52205/ziwo> |
| en-NZ | <https://www.softwareadvice.co.nz/software/52205/ziwo> |

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