--- description: Review of monday service Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: monday service | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [monday service](/software/522125/monday-service) # monday service Canonical: https://www.softwareadvice.com.au/software/522125/monday-service Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/522125/monday-service?page=2) > monday service is a cloud-based enterprise service management platform designed to unify, automate, and manage an organization’s service operations in one collaborative platform. Service teams across IT, HR, legal, finance, facilities, marketing, and more can streamline exiting processes by automating ticket resolutions, service workflows, and repetitive tasks using native, code-free AI and automations. Built on monday.com’s collaborative platform, monday service enables service managers to eliminate silos and bottlenecks by unifying and standardizing service operations across the organization and enabling collaboration across-teams and stakeholders. By connecting ticketing with projects, workflows, and stakeholders, service teams can resolve complex issues faster, get a 360-degree view of service operations, and enhance the employee and customer experience. Customizable dashboards offer full visibility into service performance, enabling teams to anticipate needs, address issues proactively, and easily generate reports to showcase the impact of service operations on the organization. > > Verdict: Rated **4.6/5** by 108 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 108 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: monday.com - **Location**: Tel Aviv, Israel - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 31.00 - **Pricing model**: (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Turkish - **Available Countries**: Australia, Canada, Israel, New Zealand, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Asset Lifecycle Management - Asset Tracking - CRM - Change Management - Collaboration Tools - Communication Management - Configuration Management - Customer Communication - Customer Support - Customisable Forms - Customizable Fields - Customizable Reports - Customizable Templates ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software) ## Related Categories - [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software) - [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) - [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software) - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) ## Alternatives 1. 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I've used many other CRMs with task managers, but those aspects of the tool are often very basic, have limited capabilities, or are too sales-focused. > > **Cons**: The included features got muddled and confusing when I was weighing the Task Manager tool vs. the CRM tool (which has its task manager included). Some of the most useful features, like workload and chart views, are excluded from the basic paid plan, and it feels a bit unfair. The basic plan's level of customer support feels very much like the free version. Almost as if you don't matter to them unless you are with their Pro package or higher. > > I like the tool a lot\! The limitations with the basic plan are frustrating at times, and feels very intentional to force your hand into paying for the Pro plan. We are a small business, so the Pro plan isn't something we can swing right now. If they offered just a little more customer service and functionality to their basic paid plan, it would be a genuinely excellent platform. ----- ### "Impressed by the Performance and Support" — 5.0/5 > **Abdull** | *29 July 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about Monday’s service was how well their system works. It’s efficient, easy to navigate, and clearly designed with the user in mind. Everything functioned smoothly, which made the entire experience seamless and stress-free. > > **Cons**: There wasn’t much to dislike about Monday’s service, but if I had to mention something, it would be that the response time from swapping boards sometimes is a little longer than expected. That said, it didn’t take away from the overall positive experience. > > My overall experience with Monday’s service was excellent. The system is intuitive and well-designed, making it easy to stay organized and manage tasks efficiently. The support team was responsive and helpful, and everything worked smoothly from start to finish. It’s clear that a lot of thought has gone into creating a user-friendly and reliable platform. ----- ### "Fix your AI logic Please." — 3.0/5 > **Tony** | *29 July 2025* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: The layout of the information and the easy adding of columns is great. Overall, it's a simple CRM that fits my needs. > > **Cons**: The AI you used is not great. When I add an email, it automatically populates the Account, which is always wrong, and I have to delete and put in the correct account. The phone automatically in some cases goes to a foreign country code, so I have to put the U.S. phone number in the comment section instead. If you do not start a brand-new email each time the email will go to the original email contact versus the new email contact. It makes a mess in the contact activates and again causes extra work. Also, the scrolling of information and the switching of screens needs to be faster. > > The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working better, please delete the automatic insertion of bad information. ----- ### "Small nonprofit, 2 month of implementing the system - Mainly CRM" — 4.0/5 > **Elyashiv** | *29 July 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: Forms are easier to manage with no coding skills. Easy to log in. Mobile app is cute. Integrates with many third party services and platforms. Allows multiple contacts with the same unique identifiers (email, phone etc.) Easy to navigate. > > **Cons**: Still getting used to the interface. Merging duplicate contacts in CRM does not work well. Could offer more affordable plans, especially for nonprofit organizations > > I'm 2 month in. Still early to tell. Will circle back in a few months. So far so good. Need my team to give me feedback and gather more info. ----- ### "Monday service review" — 5.0/5 > **Verified Reviewer** | *29 July 2025* | Luxury Goods & Jewelry | Recommendation rating: 9.0/10 > > **Pros**: The customer support for this product has been amazing. Everyone has been very helpful and accommodating. > > **Cons**: It's taking too long to roll out, more my fault than theirs. The team has been very supportive and capable. > > Very easy and welcoming service and setup. I appreciate all of the features offered as well as the support given. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/522125/monday-service?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/522125/monday-service) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data