Entrata

Pros

Overall the ease of use for Entrata is what I like most. When I first started, it didn't take long for me to get the hang of how Entrata works. The way everything is organized in the system as well is great and very user-friendly. The Entrata Help Center is very helpful, between the articles they have and customer support team they have.

Cons

The part I like the least about Entrata is that when you're uploading documents or pictures, you can usually only upload one at a time. If it's just one or two documents, that's not too bad, but sometimes I'm uploading four or more items, and it slows me down when I'm trying to get my work done. There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate.

Pros

Very easy to use and intuitive. Corrections are very doable, and the Help desk data base is very useful for learning new processes on your own, or even requesting a meeting to clarify things.

Cons

There is many quality of life items missing like consistent filtering options between different reports. There is not a place where we can put customer recommendations for the development or QA team. I have had a few technical issues that the ticket team could not be resolved beside just having our only admin person make a transaction or change, which did not resolve the initial issue of someone with the proper responsibilities being able to complete a task.

Pros

Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'.

Cons

Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'.

Pros

The simplicity and the fact that you can learn to navigate without much direction.

Cons

I would like to see a Unit mix report offered. In addition, it would be nice to see a quick snapshot of the community's performance. An example would be the occupancy, leased, trend, and trend added to the availability portion. Also, a financial box with delinquency and GPR-to-date collections would be awesome.

Pros

The user friendly aspect of the platform and the amount of reporting available.

Cons

It times out too quickly at times, and some of the reports do not make sense.

Pros

I like the ease of use for most everything. Entrata is user friendly.

Cons

The transfers have caused some concerns as it was not working properly.

Pros

Entrata is very intuitive. I've used the main three property management software platforms available and Entrata is by far the best in regards to ease of use, options, and integration.

Cons

The ability to create your own reports could use a little tweaking. It is not as easy to manage as the other parts of the program.

Pros

I like the way the App is set up, I don't have to constantly log into it with my password each time i open it and it runs way smoother then the other companies Apps.

Cons

There isn't a way to search people up in the App, I have to use the computer to look up someone's phone number for example. also, I wish that all of the history of the apartments' work orders transferred over to Entrata from the other programs we used before.

Pros

It is easy to use, and makes it so that you only have to use Entrata to accomplish all of your many goals within property management.

Cons

I cannot think of a dislike with Entrata. I have really only had a positive experience.

Pros

I like the ease of use of Entrata and time savings

Cons

That it doesn't work well to do accounting for our management company (accounting for the properties work fine)

Pros

Streamlines workflow and has built in app and inspections. Being able to pull reports is amazing.

Cons

I would like to be able to call residents from the app on iPhone and have my number be blocked or something. There are issues with the inspections and charges that we have some across. We also have issues with the make readies being available or posted correctly in the app. I also think resident inspector should be housed in a different place than the maintenance/ staff inspections.

Pros

Its organization. Everything flows very well. The learning process was easy enough to understand where everything is very quickly.

Cons

How sensitive the system is. Every slight lease modification requires a signed document. I am aware this could be changed in admin settings. Also, it would be super helpful if renewal was not a 2-step process. Or if residents could do their own renewal and it would be completed and sent back to staff to countersign and approve.

Pros

easy to operate and understand. I like the fact my calls pop up on my computer screen while it ringing. multiple way to do task.

Cons

i don't have any complaints about entrata

Pros

We love the ease of use and that we can use Entrata instead of all different platforms.

Cons

It tends to be a bit buggy after a standard update to the system.

Alternatives Considered

Reasons for Choosing Entrata

Switched From

Reasons for Switching to Entrata

Pros

Easy menus, intuitive use. Wide variety of reporting features.

Cons

The commercial property platform contains too many features that are related to multi family only and work-arounds are required.

Pros

I love how user friendly Entrata is! I utilized the trainings when I first was introduced to this program. I was impressed about how helpful my trainer was and how thorough it was. The trainer checked in with me after to make sure that I knew exactly what I was doing, and where to go if I needed any extra assistance. The customer service is spectacular!

Cons

I have only run into one issue with Entrata. Several of my residents were charged extra for using a commissions based debit card not realizing that there was a difference. My issues were resolved quickly though.

Pros

From an administrative perspective, Entrata has been incredibly helpful for property onboardings. The platform's user-friendly interface simplifies the transition process, covering everything from data migration to setting up essential systems like accounting, leasing, and maintenance.

The step-by-step guidance and automation tools save a lot of time and effort, making the process much smoother. Real-time reporting and analytics offer valuable insights, helping us quickly address any issues.

Cons

The initial setup can be a bit overwhelming due to the platform's extensive features. Additionally, while the support team is responsive, it sometimes takes a bit longer than expected to resolve more complex issues.

Pros

I have been using Entrata at multiple properties with multiple property management firms, it really should be the industry standard with its easy to use interface and functions.

Cons

Very rarely do I have any technical issues with Entrata, although the support team is the first point of contact to reach me before my in house IT support team.

Pros

everything it makes work so much easier once properly trained.

Cons

the learning process took a minute to learn but i under stood what i wa sto be doing it got easier every day.

Pros

The reports are easy to pull and extract date from.

Cons

After you pay an invoice you are not able to change the post month

Pros

I love Entrata software, pretty much everything about it. It's easy to use, easy to adjust when errors occur, and super clear. It's easy to understand and navigate, and user friendly as well.

Cons

Sometimes when asking for feedback, you'll essentially get spammed with requests. I don't super mind this because it happens maybe once a year for like a day, and then it resolves itself. But honestly, that's my only issue with it, which isn't bad at all and I am pretty okay with dealing with that haha.

Pros

I like how easy it is to navigate, and everything you need to work with in a daily operation can be found in your dashboard. No need to go searching!

Cons

Sometimes the posting of charges or utilities do not line up on time, so there are delays in postings, which cause residents to have a residual balance after rent payments are due.

Pros

If you are new to property management it is easy to use and helps to stay organized and on tract

Cons

Our system syncs with Yardi so we have to wait overnight for some details to show in both programs. Our detailed ledgers only show in Yardi but we post the payments in Entrata

Pros

It’s organized and always worked great for me

Cons

Mobile site isn’t like the desktop but it’s just easier most times when out of office

Pros

Entrata is easy to use for property managers as well as their residents. Having the help feature comes in handy. Quick payment processing as well.

Cons

Not being able to upload multiple documents at one time to the document tab or in an email.

Pros

Entrata allows you to have all your operations in one operating system to a degree that few other systems can achieve. I am a very detail-oriented manager and I believe that the fine details are what set apart good managers, management companies, and properties. Entrata has every tool I can think of to run any kind of asset to the best standard possible.

Cons

On the affordable side of the system, I think the Section 8 options should be better. I want to be able to mark residents as HCV recipients and be able to run reports based on that status. I also want to be able to see a snapshot of PHA information on any given resident profile including the name of the PHA, the type of program they are enrolled in, and the housing counselor's contact information.

Pros

I like that we can keep everything in one place. All payments, refunds, reports, etc. It is easy to use, and you can filter down to exactly what you're looking for.

Cons

We use another third-party payment program to pay out checks. Once we transfer the pay file into that program, all payments in Entrata show as reconciled. If a check does not get cashed, and we have to reissue payment, we are not able to void the payment in Entrata. We have to duplicate the invoice, which really muddies up our invoices and confuses issues. We are able to void BillPay payments, so I don't understand why we are not able to void third-party payments. I have asked repeatedly for this and am always met with resistance.

Pros

I have been in the system since 2018. I have love the ease of it and navigating the steps. If you do it right the system will walk you through it.

Cons

On the back end the many different places to change something. If you change something and it has to be changed 10 other places for it to be right. Somewhere it should be set up that if I change this one setting the change is go to all settings that is effected.

Pros

I like the workflow from prospect interaction to post move-in activity. Once you get familiar with the dashboard, the prompts and reminders lighten the workload as well as all the automations. Entrata also offers mini products such as renters insurance and energy benchmarking allowing us to work out of the same software 98% of the time. Not mentioning the amazing customer service would be a travesty. From the call-center service staff to our CSM and migration team, we have experienced incredibly pleasant and helpful people ready to assist.

Cons

Occasionally, the system will run slowly, which of course impacts our entire company’s productivity. There have been a few glitches with two factor authentication in the past, but nothing recently.

Alternatives Considered

Reasons for Choosing Entrata

Switched From

Reasons for Switching to Entrata

Pros

Entrata has everything under one platform and is very easy to use.

Cons

I don't really have a complaint. Even when there is an issue and we have to contact the helpdesk, their team is very kind in helping find a solution (even if it is user error).

Pros

Ease of use. Simple navigation. Easy to read reports and a very clean dashboard look.

Cons

I wish the make ready board was a little more simplified like everything else on Entrata.

Alternatives Considered

Reasons for Choosing Entrata

Switched From

Reasons for Switching to Entrata

Pros

If your team is seeking software that enhances efficiency and provides ample space and time to engage with prospects and residents, this platform stands out as the most effective I have encountered. Additionally, the support offered for setup, integrations, and inquiries is exceptional, delivering comprehensive assistance as needed.

Cons

The response times for placing a ticket with Entrata's Support Team are currently slow. However, once communicated, the quality of work is commendable. We kindly request more clarification and regular updates in cases of delays to ensure transparency with our teams.

Pros

Walked through the steps with me when I had asked-to fix the issue-I'm not to savvy with computers-this was nice to have.

Cons

At first staring Entrata, I felt it took long for someone to fix any issues but now it has been getting addressed and resolved right away or in a timely manner.

Pros

I love how easy it is to navigate to different areas of the system in respect to what the resident needs.

Cons

It seemed to take forever to learn Entrata. There were so many tabs that it was overwhelming at first. However, now that I have the system down, it is actually a breeze and makes my job less complicated in so many ways.

Pros

It's great for renewals and leases and applications

Cons

It sometimes takes a minute to load something

Pros

I like the ease of searching. If I need to find a unit, it's easy to search. If I need to find something related to "Fire" it's easy to find.

Cons

The redundancy. I have to now put a note before or after I delete something because my deletion notes no longer transfer.
We can't search incomplete Invoices in the system.
Anything that happens in the incomplete invoices isn't tracked. I can't see who deleted what, because it is not searchable.

Pros

User friendly, compatability, excellent customer service, fantastic features and tools. Reporting that is easily customizable by the user. It's so much more flexible than our previous software and they are always striving to improve or create additional features specific to their customer needs. They are also super friendly and readily available by phone for support. I have never had to wait on hold. The CSR's are extremely knowlegable and professional. If it's an in depth issue, then the online tickets can take a while, but they always come through. Set up is a lot, but this is usually the case with any software transition. I will say that the transistion, although they always take some time and work, was the best I've experienced (and I've been through a LOT of them in my 30+ year carreer).

Cons

Needing permissions to be turned on for every little thing if you are not an Admin can be annoying, but once it is set up it's rarely an issue.

Pros

Entrata offers a seamless and efficient way to handle everything from leasing and resident communication to accounting and maintenance requests. Entrata also consistently delivers updates and improvements that enhance usability & performance.

Cons

Not being able to see a banner at the top of the profiles showing when the next contact is scheduled for. Adding this feature would save us time scrolling and searching if there has already been a contact scheduled or duplicating a contact.

Pros

Entrata is an incredibly streamlined, user-friendly PM software website. Different features are well laid out and divided among different pages to allow for a clean user interface. Lease execution and tracking is incredibly easy with the implementation of a third-party API. Accounting features, from resident ledgers to rent tracking to yearly budgeting, are also powerful and easily customizable to anything you may want and/or need.

Cons

The biggest flaw with Entrata is their proprietary training center. While there are many helpful videos available to get you acquainted with the software, it has been the shared experience of myself and my staff that the quizzes are not always very intuitive or follow important items within the training. Rather, many of the quizzes are confusingly worded and often result in them not being passed and having to retake them again.

Pros

Information is easy to pull, ledgers are self explain. I have used other softwares and Entrata has been the most easy to use and manage. Also, to teach a new hire is easy, videos are very helpfull too.

Cons

Generating report it could be confusing. Also, merging to utility billing was confusing speacilly to explain prices.

Pros

It is easy to use and I can get a lot of things done in it. I can do my bills and run checks and do the delinquency's.

Cons

Cannot think of anything right now. It was hard to get use to after being on Yardi for 20 years but all in all I finally figured it out.

Pros

I like that Entrata can run detailed reports. I also like the work order function. I like that it helps our team have leads, payments, work orders, etc in one place.

Cons

Entrata has a big learning curve. The system can be overwhelming to learn at first.

Pros

Users appreciate that Entrata covers all aspects of property management, from leasing and accounting to maintenance and marketing. This integration helps streamline operations and reduce the need for multiple software solutions. Entrata offers comprehensive training resources, including webinars and documentation, which help users maximize the platform’s capabilities.

Cons

There are reports of the software being slow at times, particularly during peak usage periods. Slow performance can hinder productivity and impact user satisfaction.

Pros

Entrata is easy to navigate and very helpful when it comes to sharing information, completing move-in paperwork, taking applications, etc

Cons

What I like least about Entrata is the drop down menu for example when putting in work orders. If what you are trying to request isn’t there you can’t add it. You have to choose a similar request and type it all out in the comments. Confusing for residents.

Pros

If you are looking to track resident communication properly, this is the best platform. I am also a fan of the lead management setup. Entrata has the best resident demographics analysis report compared to Realpage and Yardi.

Cons

The rent roll report could use some finessing and I do prefer most Yardi financial reports.

Pros

Easy to set-up, customer service is amazing, affordable compare to other platforms.

Cons

Set-up can be challenging as there are so many options.

Alternatives Considered

Reasons for Choosing Entrata

Switched From

Reasons for Switching to Entrata

Pros

Navigating through the residents is very easy. Mass messaging is the best.

Cons

The way the prospects are filtered well; Many duplicates that aren't updating correctly. I do not like how AI gives out incorrect information sometimes. Technology wise I think it needs some major updating.

Pros

User Experience & Versatile Functionality.

Cons

No Investor Management Software and many ticket erquests aren't fully resolved.

Pros

The quality & variety of reports available is great, I also like how customizable report formats are. Platform is relatively easy to navigate and has a lot of options.

Cons

Fairly steep learning curve - report contents are not well explained so you have to do a lot of digging around initially to find what you need.

Pros

It is very user friendly. I like having "to-do lists" to complete. Helps me feel productive.

Cons

It glitches sometimes between applications and I'll have to refresh the whole page.