---
description: Review of Issuebear Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Issuebear | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Issuebear](/software/522334/Issuebear)

# Issuebear

Canonical: https://www.softwareadvice.com.au/software/522334/Issuebear

> Issuebear is a shared inbox solution designed for B2B support teams. It allows the entire team to collaborate and handle customer requests. 

The ticket management features help support teams stay organized. They can set custom statuses, prioritize tickets based on impact and urgency and assign requests to the right team members. The automation features of Issuebear such as routing rules and canned responses help streamline workflows. 

Issuebear’s reporting suite provides insights into support performance, allowing teams to identify areas for improvement.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: TeamWeb

## Commercial Context

- **Starting Price**: USD 17.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia and 71 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Collaboration Tools
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Knowledge Base Management
- Macros/Templated Responses
- Performance Metrics
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management

## Integrations (3 total)

- ChatGPT
- Claude
- GitHub

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3434 reviews)
4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1783 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.com.au/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/522334/Issuebear)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/522334-Issuebear/> |
| en-AU | <https://www.softwareadvice.com.au/software/522334/Issuebear> |
| en-GB | <https://www.softwareadvice.co.uk/software/522334/Issuebear> |
| en-IE | <https://www.softwareadvice.ie/software/522334/Issuebear> |
| en-NZ | <https://www.softwareadvice.co.nz/software/522334/Issuebear> |

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