--- description: Review of Sobot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Sobot | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Sobot](/software/524506/Sobot) # Sobot Canonical: https://www.softwareadvice.com.au/software/524506/Sobot Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/524506/Sobot?page=2) > Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API. Our mission is to provide a secure, adaptable platform that empowers companies worldwide to connect deeply and efficiently with their customers. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee\!, Michael Kors, J\&T, Air Liquide, OPay, Mico, and Lilith Games. > > Verdict: Rated **4.9/5** by 96 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 96 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Sobot Technologies ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: China, Hong Kong SAR China, India, Indonesia, Japan, Philippines, Singapore, South Africa, Thailand ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Augmented Analytics - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - CRM - Call Center Management - Call List Management - Call Monitoring - Call Recording - Call Reporting ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) - [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software) - [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (872 reviews) 2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1783 reviews) 3. [Amazon Connect](https://www.softwareadvice.com.au/software/352892/amazon-connect) — 4.5/5 (93 reviews) 4. [HoduCC](https://www.softwareadvice.com.au/software/95921/hoducc) — 4.6/5 (95 reviews) 5. [CallHippo](https://www.softwareadvice.com.au/software/80310/callhippo) — 4.4/5 (681 reviews) ## Reviews ### "Sobot whatsapp api is what ive wanted" — 5.0/5 > **Kenneth** | *1 April 2025* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: Using the sobot whatsapp api we can basically communicate with healthcare providers and patients. And when integrating i am completely new to AI as a whole but with the product rescources they provided it was easy to setup for me > > **Cons**: Sobot has an awesom customer support assistance so i agree with the product > > Sobot omnichannel suite is helping us solve and manage patient communications via online so that is a win for us ----- ### "Great Live Chat Tool That’s Easy to Use and Very Reliable" — 5.0/5 > **Liam** | *20 July 2025* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: Sobot’s Live Chat \& Contact Center platform stood out for its smooth onboarding, fast deployment, and highly responsive customer support. We especially appreciated how effortlessly it integrated with our existing CRM and how user-friendly the interface was for our support agents—even during show launches when every second counts. The smart routing of chats and the ability to handle live inquiries from multiple channels in one place really streamlined our operations during tour season. > > **Cons**: The built-in reporting tools, while useful for day-to-day oversight, felt a bit limited when it came to long-term analytics. > > The platform itself is clean, reliable, and incredibly adaptable—ideal for the fast-paced nature of live entertainment. Whether we were managing pre-show inquiries, last-minute venue questions, or post-event feedback, the Live Chat \& Contact Center helped us keep everything organized and efficient. It’s rare to find a solution that delivers both technical reliability and genuine customer support at this level. ----- ### "Customer satisfaction increased by 30%\!" — 4.0/5 > **Bruce** | *17 March 2025* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: Sobot solution largely improved our communication efficiency with our customers. Every time before a large-scale exhibition, there are a large number of exhibitors consulting on transportation, packaging and storage of exhibits. Their needs vary, so it always takes customer service agents a lot of energy to understand the every customer's demands. With Sobot solution, the whole process has been streamlined. When customers consult us, they are received by chatbot first. Chatbot will guide customers to give detailed requirements and information, and then transfer them to different departments in the form of tickets. For the questions that can't be solved by chatbot, human agents will help customers address them. As a result, our CSAT has increased by over 30%. > > **Cons**: I hope it can be customized to meet the specific needs of customers by tailoring certain features. ----- ### "AI Chatbots Transformed Our Customer Support Efficiency" — 5.0/5 > **Ante** | *23 March 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: AI chatbots handle repetitive questions instantly, 24/7. Frees support team to focus on complex issues. Easy to set up and integrate with our website chat and email. Helps maintain consistent and accurate responses to clients. > > **Cons**: Limited advanced customization options for chatbot scripts. Analytics dashboard could be more detailed for deeper insights. > > Sobot has significantly improved our support efficiency. Our customers get instant answers for routine queries, and our team can focus on higher-value work. The software is reliable and easy to use, and the AI chatbots deliver clear, consistent responses ----- ### "Real-Time Support for a Fast-Moving Team" — 5.0/5 > **Michelle** | *26 August 2025* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: Sobot allows our team to manage customer inquiries in real time without slowing down our production flow and handles simple questions efficiently, and the transition to a live agent is seamless when needed. It’s helped us stay connected to customers without adding pressure to our internal teams. > > **Cons**: As a brand like Jo Loves, where visual identity and experience are everything, we would have liked more flexibility to match the look and feel of our website perfectly. It’s a small detail, but for a premium brand, it matters. That said, the functionality more than makes up for it. > > As a brand that values quality and personal connection, we’ve found Sobot’s live chat and omnichannel features especially helpful in maintaining responsive, high-touch customer support without overloading our internal team. And their support team has been responsive whenever we’ve needed help. It’s helped us stay agile while keeping our customer experience polished and consistent. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/524506/Sobot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/524506/Sobot) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data