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description: Review of Helpdesk 365 Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Helpdesk 365 | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Helpdesk 365](/software/526473/Helpdesk-365)

# Helpdesk 365

Canonical: https://www.softwareadvice.com.au/software/526473/Helpdesk-365

> Helpdesk 365 is a SharePoint ticketing solution integrated with Microsoft 365, enhancing helpdesk operations by managing support tickets within the familiar environment. It features smart automation for categorizing, prioritizing and assigning tickets. 

The intuitive interface allows easy ticket creation, monitoring and management in Outlook, Teams and SharePoint. Customizable workflows let organizations tailor the system by defining ticket statuses and escalation paths. Comprehensive reporting and analytics provide insights into ticket volumes, response times and staff performance, helping refine helpdesk services.

🌟Top-rated helpdesk software with top features and easiest UI/UX:
1.(Multiple AI-Integrations)
2.(Custom Forms)
3.(Microsoft Ecosystem Integration)
4.(Modern View)
5.(Chatbot Bubble 365)
6.(Ticket Splitting \& Merging)
7.(Multilevel Sub-service)
8.(Multiple SLA choices)
9.(Condition-based columns)
10.(Rules \& Automation)

➡️Get Started Today: Go to our website (apps365.com/best-helpdesk-ms-teams-sharepoint-ticketing-system/) and start your free, fully featured 14-day trial of SharePoint Helpdesk 365 for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.
To know more similar products, visit Apps365.com
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cubic Logics

## Commercial Context

- **Starting Price**: USD 19.99
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana and 164 more

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Lifecycle Management
- Automated Responses
- Automated Routing
- Benchmarking
- CMDB
- Change Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Configurable Workflow
- Configuration Management
- Contract/License Management

## Integrations (29 total)

- Azure Active Directory External Identities
- Azure Blob Storage
- Azure DevOps
- Delve
- Microsoft 365
- Microsoft 365 Copilot
- Microsoft 365 Help Desk Ticketing System
- Microsoft 365 Reports
- Microsoft 365 for Jira
- Microsoft Access
- Microsoft Azure
- Microsoft Copilot Studio
- Microsoft Defender for Cloud Apps
- Microsoft Defender for Office 365
- Microsoft Entra ID

... and 14 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [IT Ticketing Systems Software](https://www.softwareadvice.com.au/directory/1630/it-ticketing/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)

## Alternatives

1. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews)
2. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.5/5 (685 reviews)
3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
4. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
5. [SysAid](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews)

## Reviews

### "Helpdesk 365" — 5.0/5

> **Mohammed Hareez** | *14 February 2025* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: we use helpdesk 365 to create IT tickets and its good
> 
> **Cons**: the least i like about this is its bit slow
> 
> My overall experience with helpdesk 365 is good

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/526473/Helpdesk-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/526473-Helpdesk-365/> |
| en-AU | <https://www.softwareadvice.com.au/software/526473/Helpdesk-365> |
| en-GB | <https://www.softwareadvice.co.uk/software/526473/Helpdesk-365> |
| en-IE | <https://www.softwareadvice.ie/software/526473/Helpdesk-365> |
| en-NZ | <https://www.softwareadvice.co.nz/software/526473/Helpdesk-365> |

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