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About RoomRaccoon
RoomRaccoon is a cloud-based hotel management system for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals. It harnesses the power of smart automation to help hotels boost operations, maximise profitability and enhance the guest experience.
The core system combines property management, a channel manager, a booking engine and a payment platform and brings seamless automation to all aspects of a hotel business.
Other functions include housekeeping management, revenue management, upselling, online check-in and more.
RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions such as Lightspeed, Sage, Booking.com and Expedia.
The solution is intuitive and simple to use and offers outstanding support for multiple languages.
RoomRaccoon pricing
RoomRaccoon does not have a free version but does offer a free trial. RoomRaccoon paid version starts at USD 188.00/month.
Starting Price:
USD 188.00/month
Free Version:
No
Free trial:
Yes
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RoomRaccoon Reviews
Feature rating
5 reviews of 60
View all reviews
Christoph
- Industry: Hospitality
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 20/11/2024
A wonderful platform for your independent hotel
Pros
RoomRaccoon offers a full suite of all the essential features an indepent hotelier needs, supported by a full scale of integrations. Great value for money!
Cons
They’re not live in all countries around the world yet, so please make sure to contact their team to verify you can use them.
Kresimir
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 06/12/2023
Easy to use product
Although the product has a higher price, its functionality us excellent, everything works perfectly.
Pros
Product is easy and simple to use, it is very reliable, we did not experience any technical issues, booking engine and connections with OTA works perfectly.
Cons
The price is higher than another product and to have the full function of product, it is necessary to use several upgrades.
Response from RoomRaccoon
Thank you for taking the time to share your feedback with us, Kresimir. We're thrilled to hear that you find RoomRaccoon easy to use and we appreciate your positive comments on the functionality of our booking engine and its seamless connections with OTA platforms. We're glad to have you as part of the RoomRaccoon community, and we're committed to delivering a product that not only meets but exceeds your expectations.
Replied 07/12/2023
Laura
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
1
Reviewed on 27/11/2023
IT IS A SCAM
Horrible! I wouldn't wish this kind of experience to anybody
Pros
Horrible, how they treat customers is unacceptable.
Cons
We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue.
Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work.
After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN! it's been over two weeks, and I'm still waiting for a response to my email.
Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution.
Response from RoomRaccoon
Thank you for taking the time to share your feedback, Laura. We apologize for the delay in response and any frustration this may have caused. Our Global Head of Customer Support did reach out to you via email last week in an effort to address your concerns and find a suitable solution. Please feel free to respond to him to discuss your situation further.
Sincerely,
The RoomRaccoon Team
Replied 06/12/2023
Sarah
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
5
Reviewed on 20/11/2024
Great service, product & partner
Pros
Customer service, fantastic product which integrates seamlessly with Lightspeed POS, partner & customer-first approach
Cons
Nothing, RoomRaccoon has been a fantastic partner to us
Lila
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 23/04/2024
Quick Responses
Pros
RoomRacoon does a great top of managing all of my channels and giving me a real time information. I also like how I can send confirmations, charge credit cards and send folios from my phone.
Cons
When I initially on boarded with Room Raccoon I found it hard to get responses to my questions but lately they added a US manager, and I have had quick feedback on all of my questions. The support seems extremely accessible.
Response from RoomRaccoon
Thank you for sharing your feedback with us, Lila. We're thrilled to hear that you've found RoomRacoon to be effective in managing your property operations. We're also delighted to hear that our competitive pricing and hassle-free sales process were factors in your decision to choose RoomRacoon. We strive to offer value without compromising on quality. Thank you once again for choosing RoomRacoon, and please don't hesitate to reach out if you have any further questions or feedback. We're here to assist you every step of the way!
Replied 24/04/2024
