---
description: Review of Helpion Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Helpion | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [Helpion](/software/528715/Helpion)

# Helpion

Canonical: https://www.softwareadvice.com.au/software/528715/Helpion

> Helpion is an IT service management software designed to optimize IT operations and streamline business processes. It provides tools for planning and managing IT changes, automating workflows, and enhancing team productivity. Helpion centralizes IT management into a single platform, aiding organizations in improving their service desk operations and IT infrastructure management.

The software includes a ticket management system with personalized views and advanced categorization capabilities to handle issues efficiently. Its asset management module tracks hardware and software throughout their lifecycle. The change management component plans and documents IT changes with impact analysis tools. Helpion features a knowledge base that serves as a repository for organizational information, supporting both internal knowledge sharing and customer-facing resources. The platform offers SLA management, customizable dashboards, and reporting tools that provide insights into performance metrics.

Helpion includes automation capabilities for routine tasks, allowing IT teams to focus on critical projects. Its self-service portal enables users to access services and information independently, reducing ticket volumes and improving response times. The platform accommodates organizations of various sizes, making it a versatile solution for IT service management needs.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: LeSoft
- **Founded**: 2020

## Commercial Context

- **Starting Price**: GBP 15.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Availability Management
- Capacity Management
- Change Management
- Chat/Messaging
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software)

## Alternatives

1. [ManageEngine Endpoint Central](https://www.softwareadvice.com.au/software/117339/manageengine-endpoint-central) — 4.6/5 (1657 reviews)
2. [ServiceNow](https://www.softwareadvice.com.au/software/27432/service-now) — 4.5/5 (348 reviews)
3. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.5/5 (720 reviews)
4. [SysAid](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm) — 4.5/5 (519 reviews)
5. [Desk Manager](https://www.softwareadvice.com.au/software/310334/desk-manager) — 4.8/5 (106 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/528715/Helpion)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/528715-Helpion/> |
| en-AU | <https://www.softwareadvice.com.au/software/528715/Helpion> |
| en-GB | <https://www.softwareadvice.co.uk/software/528715/Helpion> |
| en-IE | <https://www.softwareadvice.ie/software/528715/Helpion> |
| en-NZ | <https://www.softwareadvice.co.nz/software/528715/Helpion> |

-----

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