---
description: Review of Frontizo Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Frontizo | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Frontizo](/software/529125/Frontizo)

# Frontizo

Canonical: https://www.softwareadvice.com.au/software/529125/Frontizo

> Frontizo is a web-based complaint management solution designed for manufacturers and service providers that helps handle, manage, respond to, and report customer complaints. It ensures businesses maintain full control over how complaints are collected, recorded, tracked, and resolved.

It enables both customers and engineers to raise service requests via web or mobile platforms. Regional heads or managers review incoming requests and allocate them to the most suitable engineer based on expertise and location. Engineers receive real-time notifications, accept assignments, perform service actions, and log updates including spares used, actions taken, and working hours.

Frontizo also assists with report generation by enabling engineers to submit detailed daily reports during the service process. After service completion, customers can provide structured feedback through the customer app or email.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Computer Frontline Consultancy Service
- **Founded**: 1997

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: India

## Features

- Activity Dashboard
- Alerts/Escalation
- Customer Complaint Tracking
- Feedback Management
- Interaction Tracking
- Real-Time Updates
- Reporting/Analytics
- Routing

## Support Options

- FAQs/Forum

## Category

- [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software)

## Alternatives

1. [MasterControl Quality Excellence](https://www.softwareadvice.com.au/software/142000/mastercontrol) — 4.5/5 (534 reviews)
2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1783 reviews)
3. [HelpDesk](https://www.softwareadvice.com.au/software/150799/helpdesk) — 4.6/5 (180 reviews)
4. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3434 reviews)
5. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/529125/Frontizo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/529125-Frontizo/> |
| en-AU | <https://www.softwareadvice.com.au/software/529125/Frontizo> |
| en-GB | <https://www.softwareadvice.co.uk/software/529125/Frontizo> |
| en-IE | <https://www.softwareadvice.ie/software/529125/Frontizo> |
| en-NZ | <https://www.softwareadvice.co.nz/software/529125/Frontizo> |

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