---
description: Review of Shared Inbox by Canary Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Shared Inbox by Canary | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/3433/email-tracking/software) > [Shared Inbox by Canary](/software/530060/Shared-Inbox)

# Shared Inbox by Canary

Canonical: https://www.softwareadvice.com.au/software/530060/Shared-Inbox

> Shared Inbox by Canary is an AI-enabled email management system designed to organize team emails into a streamlined workflow. It is suitable for email-focused teams across industries such as eCommerce, hospitality, SaaS support, education, legal services, real estate, and nonprofits. The platform provides tools to bring structure and clarity to communication processes.

The system includes email routing that assigns messages to team members based on relevance, reducing delays during busy periods. AI technology generates draft responses informed by previous communications, helping teams save time while maintaining a personalized approach. Features such as status tracking and ownership indicators offer visibility into message handling responsibilities. Shared Inbox centralizes multiple email accounts from providers such as Gmail, Microsoft 365, and IMAP services into a single interface.

The platform includes a chatbot that operates continuously to address repetitive questions and direct complex inquiries to the appropriate team member with relevant context. Incoming messages are automatically categorized by issue type, duplicate threads are merged, and workflows are organized. Reporting tools provide insights into common issues, response times, and team performance. Multilingual capabilities support teams working across different languages, and multi-organizational features allow management of separate business units within the same system.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Canary Mail

## Commercial Context

- **Starting Price**: USD 10.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Sign up for Support Starter to access AI Chatbot, Shared Inbox, and Helpdesk. Upgrade for advanced AI and collaboration features.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Autoresponders
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customizable Templates
- Email Templates
- Inbox Management
- Mobile App
- Multiple User Accounts
- Prioritization
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Response Management
- Routing

## Integrations (6 total)

- Fastmail
- Gmail
- Outlook4Gmail
- Yahoo Mail
- Zoho Mail
- iCloud

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Email Management Software](https://www.softwareadvice.com.au/directory/3433/email-tracking/software)

## Alternatives

1. [Gmail](https://www.softwareadvice.com.au/software/171529/gmail) — 4.8/5 (13328 reviews)
2. [Google Workspace](https://www.softwareadvice.com.au/software/344998/google-workspace) — 4.7/5 (17484 reviews)
3. [Microsoft Outlook](https://www.softwareadvice.com.au/software/399509/microsoft-outlook) — 4.5/5 (2426 reviews)
4. [Microsoft 365](https://www.softwareadvice.com.au/software/397757/office-365) — 4.6/5 (14037 reviews)
5. [Yahoo Mail](https://www.softwareadvice.com.au/software/366949/yahoo-mail) — 4.2/5 (846 reviews)

## Reviews

### "Great experience for people that have to manage several emails at a time" — 5.0/5

> **Tan** | *4 September 2025* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: I really appreciate the fact you can comment over emails with your team without having to type a new email and have everything all over the place. The tasks, the zoom and google calendar APIs are great. The smart notifications are wonderful. The access to a single email from different team members and aldo different emails for just one person. Very well integrated.
> 
> **Cons**: On this new update I find it harder to search for certain emails, sometimes the archive emails are not so easy to access. The searcher could have some improvement. Also I miss the discussions and assign to me folders
> 
> We used to only use gmail and whatsapp and all the infomration got mixed or was hard to find. I had to open different emails and it was a nightmare.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/530060/Shared-Inbox)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/530060-Shared-Inbox/> |
| en-AU | <https://www.softwareadvice.com.au/software/530060/Shared-Inbox> |
| en-GB | <https://www.softwareadvice.co.uk/software/530060/Shared-Inbox> |
| en-IE | <https://www.softwareadvice.ie/software/530060/Shared-Inbox> |
| en-NZ | <https://www.softwareadvice.co.nz/software/530060/Shared-Inbox> |

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