---
description: Review of Score AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Score AI | Reviews, Pricing & Demos - SoftwareAdvice AU
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Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Score AI](/software/530126/Score-AI)

# Score AI

Canonical: https://www.softwareadvice.com.au/software/530126/Score-AI

> Score AI is a customer experience management platform that uses artificial intelligence to deliver quality assurance and training solutions for modern CX teams. The system automatically audits customer interactions across various channels, including emails, phone calls, live chats, and social media. By leveraging advanced AI, it scales the quality review process while maintaining accuracy and consistency across interactions.

The platform's intelligent QA system generates custom scorecards tailored to specific business processes and standard operating procedures, allowing real-time compliance monitoring and adherence tracking. Unlike traditional sampling-based quality assurance methods, Score AI offers complete interaction coverage, uncovering patterns and issues that might otherwise be missed.

Agent development is supported through personalized coaching based on AI-driven analytics that identify individual strengths and areas for improvement. Managers also benefit from daily AI-generated summaries that provide actionable insights for conducting 1:1 feedback session. The system highlights successful interaction patterns, which can be replicated across teams to optimize performance. Additionally, new hire onboarding is expedited by AI Roleplay scenarios, where agents practice handling customer service challenges with simulated AI personas in a risk-free environment.

The platform includes Voice of customer analytics, which categorizes and tracks customer concerns, sentiments, and recurring themes across conversations. This enables proactive root cause analysis and trend detection. Conversation Intelligence features provide insights into speech patterns, pace variations, filler words, and silence periods, generating detailed performance metrics to support continuous improvement.

Score AI integrates seamlessly with existing CX infrastructure, including ticketing platforms, dialers, CRMs, and knowledge bases. This ensures training and quality assurance processes align with up-to-date procedures and policies. By shifting from reactive quality management to a proactive, data-driven approach, the platform enhances agent performance and improves customer satisfaction outcomes.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Sowl Labs

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Score AI offers a usage based pricing model.

Core Features:

1. Auto QA: Automated scoring of 100% of customer interactions with customizable quality parameters and AI feedback
2. Agent Coaching: Self-coaching portal, daily AI feedback summaries, and weekly improvement tracking reports
3. Voice of Customer: Analytics for tracking customer needs, concerns, and sentiment with automated categorization
4. Integrations: Connections with ticketing platforms, dialers, CCaaS solutions, and other business tools
5. Dedicated Support: 24/7 support with 15-minute response time and continuous AI fine-tuning
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- AI Copilot
- AI/Machine Learning
- Agent Interface
- Call Monitoring
- Customer Experience Management
- Employee Coaching Tools
- Feedback Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Base Management
- Leaderboards
- Multiple Scoring Models
- Process/Workflow Automation
- Quality Management
- Reporting/Analytics
- Sentiment Analysis
- Third-Party Integrations

## Integrations (13 total)

- 8x8 Contact Center
- Aircall
- Ameyo FusionCX
- Dialpad
- Exotel
- Freshdesk
- Genesys Cloud CX
- Gladly
- Intercom
- Kustomer
- Nextiva
- Talkdesk
- Zendesk QA

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Contact Centre Quality Assurance Software](https://www.softwareadvice.com.au/directory/4478/quality-assurance/software)

## Alternatives

1. [Leaptree Optimize](https://www.softwareadvice.com.au/software/527339/Leaptree-Optimize) — 4.8/5 (12 reviews)
2. [Playvox](https://www.softwareadvice.com.au/software/214699/playvox) — 4.8/5 (109 reviews)
3. [VQ Online](https://www.softwareadvice.com.au/software/380263/vq-online) — 4.7/5 (18 reviews)
4. [Medallia Agent Connect](https://www.softwareadvice.com.au/software/219604/stella-connect) — 4.9/5 (18 reviews)
5. [CXone Mpower](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/530126/Score-AI)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/530126-Score-AI/> |
| en-AU | <https://www.softwareadvice.com.au/software/530126/Score-AI> |
| en-GB | <https://www.softwareadvice.co.uk/software/530126/Score-AI> |
| en-IE | <https://www.softwareadvice.ie/software/530126/Score-AI> |
| en-NZ | <https://www.softwareadvice.co.nz/software/530126/Score-AI> |

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