---
description: Review of ChatGenius Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ChatGenius | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Conversational Marketing Software](/directory/4671/conversational-marketing/software) > [ChatGenius](/software/535242/ChatGenius)

# ChatGenius

Canonical: https://www.softwareadvice.com.au/software/535242/ChatGenius

> ChatGenius is built for creators, coaches, and small businesses who sell through Instagram and Facebook and can't sit in their DMs all day. If people comment "link" or "price" on your posts and you're answering them one by one, or missing them, this is for you.

Comment-to-DM is where most of our customers start. Pick a post or reel, set a keyword, and everyone who comments it gets a DM with your link, offer, or lead magnet, plus an optional public reply under their comment. If you set the trigger up after a post already took off, Rewind goes back and DMs the people who commented earlier, within Meta's 7-day window.

AI replies handle the questions that come after. The AI answers from your own FAQs and documents, so it talks about your business, not in generic terms. You can run it fully automatic, or in Copilot mode where it drafts each reply and you approve it. A knowledge gap report shows the questions it couldn't answer, so you know exactly what to add. On Professional and up, it can also read images people send, and it understands voice messages.

Flows give you a visual builder for keyword, comment, and story-reply automations when you want a set path instead of AI.

For service businesses, the AI can book appointments straight into Google Calendar or GoHighLevel inside the chat, so a question turns into a booking without a back-and-forth.

Everything lands in one shared inbox. Content Studio lets you schedule posts to Instagram, Facebook, and TikTok from the same place. For technical teams there's a REST API, webhooks, and an MCP server.

ChatGenius is a Meta Verified Tech Provider and connects through Meta's official APIs, so there's no password sharing or scraping. The app is available in English, French, Portuguese, and Spanish.

Pricing: a free plan with 2 comment triggers, then Creator at $29/month, Professional at $99/month, and Business at $297/month. Creator includes a 7-day free trial.

Support: you talk to the people who build the product, not a ticket queue. Email support on every plan, plus phone support on Business. Setup guides cover the basics, and we'll help you get your first trigger live.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: SumGeniusAI

## Commercial Context

- **Starting Price**: USD 29.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English, French, Spanish
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 67 more

## Features

- API
- Activity Dashboard
- Autoresponders
- Chat/Messaging
- Chatbot
- Communication Management
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Distinct AI Functionality
- Engagement Tracking
- Generative AI
- Lead Capture
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Niche Application
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring

## Integrations (8 total)

- ChatGPT
- GHL
- Google Calendar
- Google Sheets
- Instagram
- Klaviyo
- Messenger
- Twilio

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Conversational Marketing Software](https://www.softwareadvice.com.au/directory/4671/conversational-marketing/software)

## Related Categories

- [Conversational Marketing Software](https://www.softwareadvice.com.au/directory/4671/conversational-marketing/software)
- [Other Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4877/other-artificial-intelligence-ai/software)

## Alternatives

1. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews)
2. [Text](https://www.softwareadvice.com.au/software/530456/Text) — 4.7/5 (32 reviews)
3. [Freshdesk Omni](https://www.softwareadvice.com.au/software/425905/Freshdesk-Omni) — 3.7/5 (6 reviews)
4. [insmartbot](https://www.softwareadvice.com.au/software/365743/inconcert-conversational-bot) — 3.0/5 (2 reviews)
5. [Helpfruit](https://www.softwareadvice.com.au/software/199390/Helpfruit) — 4.6/5 (11 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/535242/ChatGenius)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/535242-ChatGenius/> |
| en-AU | <https://www.softwareadvice.com.au/software/535242/ChatGenius> |
| en-GB | <https://www.softwareadvice.co.uk/software/535242/ChatGenius> |
| en-IE | <https://www.softwareadvice.ie/software/535242/ChatGenius> |
| en-NZ | <https://www.softwareadvice.co.nz/software/535242/ChatGenius> |

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