--- description: Review of Switchvox Phone System Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Switchvox Phone System | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Auto Attendant Software](/directory/1328/auto-attendant/software) > [Switchvox Phone System](/software/5392/digium-switchvox) # Switchvox Phone System Canonical: https://www.softwareadvice.com.au/software/5392/digium-switchvox Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/5392/digium-switchvox?page=2) > Digium Switchvox provides a cloud-based and on-premise phone system that helps users in unified communications. Businesses with multiple locations deploy hybrid Switchvox systems, in which on-premise and cloud-based systems at multiple offices are peered to work together as a single system. The solution provides licensed users access to the system's capabilities so that users do not have to be individually licensed for features such as call recording. It provides mobile apps for Android and iOS devices. Digium Switchvox enables unified communications for end users via the Switchboard client, which can be utilized for click-to-call, instant messaging and presence. The Mobile app allows employees to access PBX features with mobile devices. Contact centers can also utilize features such as call queuing and Interactive Voice Response (IVR). Digium Switchvox offers SIP trunking for businesses that need to connect calls to and from the traditional phone network, but businesses can also use third-party SIP trunks. Support is provided via knowledge base, email and phone. > > Verdict: Rated **4.0/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 29 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Sangoma - **Location**: Huntsville, US ## Commercial Context - **Starting Price**: USD 17.99 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 34 more ## Features - Call Recording - Call Routing - Contact Management - IVR - SIP Trunking - Unified Communications - Video Conferencing ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Auto Attendant Software](https://www.softwareadvice.com.au/directory/1328/auto-attendant/software) ## Related Categories - [Auto Attendant Software](https://www.softwareadvice.com.au/directory/1328/auto-attendant/software) - [SIP Trunking Providers Software](https://www.softwareadvice.com.au/directory/425/sip-trunking/software) - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Cloud PBX Software](https://www.softwareadvice.com.au/directory/4757/cloud-pbx-software/software) ## Alternatives 1. [3CX](https://www.softwareadvice.com.au/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 2. [Zoom Phone](https://www.softwareadvice.com.au/software/123022/zoom-phone) — 4.5/5 (243 reviews) 3. [8x8 Work](https://www.softwareadvice.com.au/software/390205/8x8-x-series) — 4.1/5 (309 reviews) 4. [Unitel Voice](https://www.softwareadvice.com.au/software/52665/unitel-voice) — 4.5/5 (62 reviews) 5. [RingEX](https://www.softwareadvice.com.au/software/173497/officeuk) — 4.2/5 (1200 reviews) ## Reviews ### "This is our phone system at our office. It is definitely been a step up from our previous system." — 4.0/5 > **Aimee** | *12 May 2018* | Recommendation rating: 8.0/10 > > **Pros**: It really has taken phone and voice mail systems to another level. My favorite feature is that it allows you to connect to your phone online. You can set up your out of office messages for your phone via your computer, you can forward, transfer, and "park" calls all via the online application. You can also listen to your voicemail through the online applications and view your company directory there as well. It has been a great technological advancement for us and especially for those of us fielding high call volumes. > > **Cons**: Employees have seemed to be slow at adopting the online application. My hope was that the online directory would take away the need to publish a paper version, however, after 5 years of having the system we've not gotten away from updating and printing a new directory. The system also doesn't seem to have the capability to store personal cell phone information - which many of our employees must be reached that way as well. The online application could be a bit more user friendly as well. It takes some learning to figure out the 'language' in the system, how things are labeled, and the steps to getting to the employee directory, for example. > > I love that it put our phone system online and allows you to manage calls and messages from anywhere in the world. ----- ### "Fantastic Hosted PBX platform that integrates well with Switchvox On-Premise as well." — 5.0/5 > **Garry** | *18 January 2018* | Recommendation rating: 10.0/10 > > **Pros**: The switchboard is the key defining feature of Switchvox. The drag-drop call management and real-time call and queue visibility make it fantastic for receptionists, managers, and call centers. With Switchvox all features are included for all users, so you don't end up with hidden fees for add-on features. The new licensing model even gives you mobility and softphone options that are part of the base extension license. > > **Cons**: There is a very small subset of features that are available in Switchvox on-premise that are restricted in the Hosted platform due to the shared nature of the system. Unless you're a real power user and already intimately familiar with the on-premise version, you are unlikely to notice, though. > > Fantastic Hosted PBX. Amazing real-time visibility and call management tools. ----- ### "Switchvox A Bad Choice" — 3.0/5 > **Gene** | *12 September 2021* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: System works well when you get everything right. When is not right then it becomes a big brick. > > **Cons**: This system violates the RFC for SIP clients. If you plan on using this system with any other sip device on your network you will have a big surprise when it stops working. Switchvox knowingky (you can ask their support department) hard codes the return port for the sip client to 5060. This causes the system to stop working in a nat environment when it is assigned a different port. If you are looking for a system that you will have to babysit all the time and make sure it didn’t use any other port so your client can stay online then this is the switch for you. If that didn’t sound like your cup of tea then buy Cisco and be happy all the time. > > Support is terrible. Complete waste of time. You would get better service from a Walmart greeter. Switchvox has its moments of greatness and then it fails because of stupidity at the program level. Just avoid it. You’ll thank yourself later. ----- ### "Excellent Phone System" — 5.0/5 > **Verified Reviewer** | *26 March 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: There are lots of great features included with Switchvox. You can set up an unlimited amount of call rules based on time of day or current phone status. For instance, I have my phone set up to forward to my cell phone if I set my status to "Available - Home Office" and we have our support line set up to bounce between support reps a limited amount of times before going to voicemail. > > **Cons**: It was a bit confusing to set up. The interface is quite dated, but then again that seems pretty common in the VoIP market. > > We have used Switchvox as our main phone system for several years now and it has always done everything we need it to. I certainly don't use it to it's fullest potential, but it is highly configurable. ----- ### "Switchvox: An affordable yet robust PBX for your small business" — 5.0/5 > **George** | *8 March 2018* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: The Switchvox is extremely customizable so that you can tailor the system functionality to your business' call structure. It can be used for automated answering or as an operator PBX with the ability to set up circular and linear call groups. With the included Switchboard web console, you can view and distribute calls in your organization, dial other users, view and retrieve parked calls, manage voicemails and more right from your workstation's desktop. There are optional add-ons to allow you to dial contacts directly from your web browser and MS Outlook. > > **Cons**: The mobile app for Switchvox has experienced spotty perfromance with intermitent call drops and user status displays. Despite several sessions with Digium suppport, theyhave been unable to resolve the issue. This is an area where they need improvement. Be cautious is your intent is to have an employee use the mobile extension app exclusively. > > A robust PBX system at a cost that is attractive to small business. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/5392/digium-switchvox?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/5392/digium-switchvox) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data