About BroadVoice Cloud PBX

BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies business phones, video conferencing, texting and collaboration under a single phone number. Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively. Our suite of products is ideal for small to medium sized businesses that need an efficient and easy-to-use platform to connect with their internal teams or customers. A full suite of essential features: Unlimited International Calling - Call globally to over 200 countries without overages. Call Recording - Includes 500 MB of storage per seat. Auto Attendant - Manage your company call menus from the admin panel. Team Collaboration - Messaging and soft-phone abilities to collaborate from anywhere. Call Analytics - Track inbound call breakdown, origin and demographics. Mobile App - Call recording, text, SMS from b-hive app. One Number - One number for calls, faxes and text messages. SD-Wan - Make your network VoIP ready and ensure call quality. Call Paths - A cost-effective pricing option for limited call volume. Bursting - Instantly expand your call capacity so there’s never a busy signal. Visual Voicemail - Speech-to-text lets you read voicemails from anywhere. Virtual Fax - Send and receive faxes by email.
BroadVoice Cloud PBX Software - Communicator - Header
BroadVoice Cloud PBX Software - Communicator - Laptop 4 Up
BroadVoice Cloud PBX Software - Communicator - Laptop
BroadVoice Cloud PBX Software - Communicator - Header - thumbnail
BroadVoice Cloud PBX Software - Communicator - Laptop 4 Up - thumbnail
BroadVoice Cloud PBX Software - Communicator - Laptop - thumbnail

BroadVoice Cloud PBX pricing

BroadVoice Cloud PBX does not have a free version but does offer a free trial. BroadVoice Cloud PBX paid version starts at USD 17.95/month.

Starting Price:
USD 17.95/month
Free Version:
No
Free trial:
Yes

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BroadVoice Cloud PBX Reviews

Feature rating

Value for Money
4
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 17 View all reviews
Jason W.
  • Review Source
Value for Money
0
Features
0
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2015

Far and away, the best option for phone service

The long and short of it is that we have a small business and were paying over $400/mo for six landlines through a traditional phone company. We tried VOIP (to save around $200/mo), and had a nightmarish experience with another company. We were ready to go back to the landline company and just pay the extra because it wasn't worth it to us to have spotty service where calls to customers and vendors would be dropped. Reliability was more valuable to us than saving money. I heard an advertisement for Broadvoice on the radio and decided to give them a call. I got paired up with Lauren, who was making a lot of promises that I assumed she wouldn't be able to keep--especially after my initial experience with VOIP, and the fact that her prices were about the same as they were with that other company. She assured me that I would be given time to check it out, and that if I didn't like it, I could return it for a full refund. So, we gave it a shot.

The reality of the whole situation is that I probably owe Lauren and the other members of the Broadvoice team a huge apology, because not only did she keep her promises, but every single expectation I had was absolutely shattered. We can do things with our phone system that we could never do before. We don't drop calls. Ever. The cost is half of what it was with the traditional system, and in the rare event that I need to talk to someone at Broadvoice about tweaking my configuration & service, I have real phone numbers, where I get to talk to real people. I know their names. They are incredibly helpful, and always very friendly.

I cannot recommend this service enough, and I cannot say enough good things about the people that work for Broadvoice.

...and just to be clear, I don't work for them, nor do I get paid to say these things. I feel so strongly about how Broadvoice has helped my office become more efficient (and saved me a ton of money) that I just really enjoy spreading the word about how great this company is. I deal with a lot of people and a lot of vendors that simply never live up to their word. Broadvoice is the exception to the rule.

Melanie B.
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4
Reviewed on 18/05/2021

Reliable and Cost Saving

We have been using for over 6 years and have had very few problems. It is much more affordable than the landline company we were with and only goes down when the Internet is down.

Pros

Easy to use, just like a landline phone, and has many interoffice features that are helpful as well such as call forwarding for after hours calls, etc.

Cons

You can expect issues and outages when your Internet is slow or down. If you have reliable Internet you will have a reliable phone system.

Donald K.
  • Industry: Accounting
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
1
Customer Support
1

2
Reviewed on 06/01/2021

Be very careful, the support is terrible

I am very busy and do not have the hours required to get everything set up. You are really on your own with this company. It took months to get it close to where I wanted it and I mistakenly went ahead and approved the porting of my numbers. I should not have done that, in fact I should have cancelled the entire deal when I realized they were not paying attention.

Pros

If it worked as it should it could be very nice, unfortunately it does not. Getting support is a joke!

Cons

Support and the team that set it up. I made it very easy for them and provided a PowerPoint that was very detailed. It was almost like they never even looked at what I sent them. They do not care bout you after they get your signature on that contract.

Derrick S.
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 13/10/2016

Excellent phone system solution

Well, First off, We purchased our own phone system and had it installed for over 6k. Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems. Broadvoice won hands down. The price is great and all the features work great. it has everything we needed for a business. I am extremely happy with them.

Pros

The online application is extremely user friendly. Phones always work great. Phones come ready to go!

Cons

Phone changes my settings every night. Other than that, it is great!

Nick L.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/11/2016

Easiest setup...Ever

I needed a SIP Trunk with some numbers ported from another carrier that's in a very rural area. Broadvoice was able to get these numbers ported when no one else seemingly could.

The process from initial call to implementation was super smooth and very easy. Communication was perfect throughout, and I had no issues getting any questions answered in a timely manner.

Lauren was great from the start - with no pressure - just answers. And using DocuSign for all contracts? EASY PEASY. I wish all vendors would follow suit.

From start to finish, getting a new SIP Trunk with numbers ported took only two weeks.

[email protected] will be doing business with Broadvoice again!

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