--- description: Review of NextGen Office Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: NextGen Office | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Patient Scheduling Software](/directory/4470/patient-scheduling/software) > [NextGen Office](/software/54477/nextgen-psychology) # NextGen Office Canonical: https://www.softwareadvice.com.au/software/54477/nextgen-psychology Page: 1 / 52\ Next: [Next page](https://www.softwareadvice.com.au/software/54477/nextgen-psychology?page=2) > NextGen® Office is an all-in-one, cloud-based support system designed to help independent practices improve clinical outcomes, increase operational efficiencies, and optimize financial results. It leverages fully integrated EHR and practice management solutions as the foundation for a comprehensive support ecosystem and offers additional solutions for ensuring support as an independent practice changes and grows. This all-encompassing platform helps practices operate efficiently and effectively, all through a single vendor. Efficiency-boosting AI is integrated directly into physician workflows, automating documentation without the need for a separate device. The patient experience is also covered with intuitive telehealth and patient portal solutions, making sure that access to care and your practice is easy and convenient. Meeting all of an independent practice’s needs with one vendor becomes that much easier with additional (CMSS) and (RCM) services. Care Management Support Services helps bridge gaps in care with Remote Care Monitoring and Chronic Care Management, while Revenue Cycle Management manages and optimizes your revenue streams and claims process. No additional staff needed. > > Verdict: Rated **4.0/5** by 1278 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 1278 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: NextGen Healthcare - **Location**: Irvine, US - **Founded**: 1994 ## Commercial Context - **Starting Price**: USD 300.00 - **Pricing Details**: To receive accurate pricing information, contact NextGen directly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - AI/Machine Learning - API - Accounts Receivable - Activity Dashboard - Alerts/Notifications - Analytics - Appointment Management - Appointment Scheduling - Audit Management - Audit Trail - Automated Scheduling - Automatic Transcription - Availability Management - Batch Processing - Billing & Invoicing - Calendar Management - Care Plan Management - Case Management - Charting - Chat/Messaging ## Integrations (2 total) - Doctible - InstaMed ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Patient Scheduling Software](https://www.softwareadvice.com.au/directory/4470/patient-scheduling/software) ## Related Categories - [Patient Scheduling Software](https://www.softwareadvice.com.au/directory/4470/patient-scheduling/software) - [Medical Software](https://www.softwareadvice.com.au/directory/4/practice-management-software/software) - [Electronic Medical Records Software](https://www.softwareadvice.com.au/directory/8/electronic-medical-record-software/software) - [OBGYN EMR Software](https://www.softwareadvice.com.au/directory/9/obgyn-electronic-medical-records/software) - [Medical Billing Software](https://www.softwareadvice.com.au/directory/11/medical-billing-software/software) ## Alternatives 1. [Tebra](https://www.softwareadvice.com.au/software/1329/kareo-billing) — 3.9/5 (1360 reviews) 2. [Fusion](https://www.softwareadvice.com.au/software/395326/fusion-web-clinic) — 4.3/5 (708 reviews) 3. [athenaOne](https://www.softwareadvice.com.au/software/1106/athenacollector-athenaclinicals) — 3.8/5 (907 reviews) 4. [RXNT](https://www.softwareadvice.com.au/software/26627/rxnt-emr) — 4.3/5 (495 reviews) 5. [AdvancedMD EHR](https://www.softwareadvice.com.au/software/1018/advancedmd-advancedemr) — 3.6/5 (463 reviews) ## Reviews ### "Updated Review" — 3.0/5 > **David** | *25 December 2025* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: In the beginning, the service was super. My inquiries were being addressed quickly and people seem eager to help > > **Cons**: Often times, my inquiries were not properly addressed. There were times when I had to reach out multiple times > > I had an overall good experience with NextGen. Prompt replies and often most inquiries were promptly addressed ----- ### "Solid EHR/PM with Potential if Enhanced" — 4.0/5 > **Omid** | *25 July 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: NGO's usability and enterprise-level management of multiple practices for our billing company has allowed us to streamline protocols, improve quality, and manage practices and their operations effectively. NGO reporting is great if you like and familiar with Excel. Our team loves it, but it can be a deterrent for some. PM-wise, the platform is simple to use. Our registration and front office teams always find learning the workflows for registering a patient, scheduling, changing the schedule, checking in patients, collecting copayments, etc. pretty simple. EHR-wise is great. It works well for those who have invested time in developing custom forms, blueprints, care plans, etc. If you don't, you will truly struggle with not just this platform but any. > > **Cons**: NGO limits other platforms from integrating using API. All other EHR/PM systems have that open API which enable us to seamlessly access the system and improve our patient experience, office workflow, and modernize our processes. We struggle to understand why NGO doesn't invest time into pushing this more open, but the "preferred partners" have access. This can help us love the platform even more as it will alleviate other headaches in our workflow that ModMed, eCW, AdvancedMD, and other big wig systems have. Faxes have been a struggle for many as there seems to be limited to no accountability for the NGO faxing services. We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. Then support (like all other support departments) move on because the problem is "fixed". This is difficult as it happens frequently. Known issues from support seems like a kiss of death and rarely resolved timely. It is very difficult to explain to key stakeholders for us that NGO support just said it is a problem with know updates of issues. We are currently dealing with a MIPS and MACRA dashboard reporting issues and that was recently classified as a Known Issue. I'm hopeful it is resolved with enough time for our clinic to review and prepare for submission date. The Ideas section in the Success Community seems to be the go to default, but we rarely see any of these ideas accepted irrespective of the voting process. I feel like it has been the same way over the past 10 years we've been worked with NextGen. Ineffective texting and emailing utilization without the required patient portal. It would be nice to have a way to have patients register, sign documents, etc. by texting documents. Instead, we are required to post on the portal or create a Document within the platform when they are in the office. Improving our quest to eliminate paper would be helpful, but the current "out-of-the-box" setup is not going to minimize this too much irrespective of the specialty. A focus here could be greatly embraced. > > NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. It checks the boxes for most of our needs, but there are required workarounds for those that are not ideal workflows. Like all, there are some exceptional people in each department that make it worth it. ----- ### "Nexgen Office" — 4.0/5 > **Angela** | *3 February 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Nextgen is very user friendly. The flow between patient charts and medications are easy. > > **Cons**: There are not very many specialty areas in the system. > > The experience has been very good. The customer service is very helpful and the ease of setting up the system was easy ----- ### "Next gen review" — 3.0/5 > **Diana** | *25 January 2026* | Medical Practice | Recommendation rating: 6.0/10 > > **Pros**: NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015. > > **Cons**: One of the least thing that I did not like was that it sometime duplicated the data and it was hard to merge patients. > > My overall experience it was great when it came to a corporation status, meaning larger practices combine. ----- ### "Very Happy with NextGen Office\!" — 5.0/5 > **Lloyd** | *4 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: NextGen Office EHR/PM is an all in one EHR,PM, clearinghouse, portal, telemed solution that can be used on any device, anywhere. The program is easy to use, intuitive and very fast to document a patient encounter. Their new Ambient Assist AI scribe makes documentation a no brainer. You can put the computer down, turn on the microphone, and focus 100% on the patient. Ambient Assist will create the structured note for you. Their customer support and ongoing commitment to training is excellent. > > **Cons**: NextGen Office has built in patient appointment reminders via text and email, but if you want more robust patient messaging you need to use a 3rd party app. That app works well, but it would be nice to have that as a native app. > > We've been with NextGen Office for 7 years, during that time the product has greatly evolved into an extremely reliable, easy to use software tool that meets everyone's needs. The company and the program continue to evolve to meet the ever demanding governmental requirements giving us peace of mind. ----- Page: 1 / 52\ Next: [Next page](https://www.softwareadvice.com.au/software/54477/nextgen-psychology?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/54477/nextgen-psychology) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data