--- description: Review of Hay Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Hay | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Hay](/software/546794/Hay) # Hay Canonical: https://www.softwareadvice.com.au/software/546794/Hay > Hay is an open-source customer support automation platform designed to perform support tasks. It processes refunds, updates orders, resets passwords, and cancels subscriptions by connecting directly to business systems. Hay is suitable for e-commerce businesses, SaaS companies, and organizations looking to automate repetitive customer service tasks while maintaining control over the customer experience. The platform connects with tools such as Shopify, Stripe, and HubSpot to access live data and execute actions across systems in real time. Hay can be configured using plain language instructions, allowing teams to describe support processes as they would train a new employee. It includes a testing mode for reviewing and approving responses before deployment and automatically escalates conversations to human agents when necessary, such as in cases involving VIP accounts or complex situations. Every decision made by the platform is logged with detailed reasoning, showing what information was checked and the system's confidence in its response. The open-source architecture allows organizations to examine the complete codebase on GitHub to understand how the system operates. Hay works with multiple AI providers, including OpenAI and Anthropic, with plans for additional providers and self-hosted models. The platform hosts data in Europe for GDPR compliance and supports multi-channel customer communication with unified routing. Organizations can upload their documentation, policies, and FAQs or connect existing help centers to ensure the system provides accurate, brand-consistent information. > > Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**. ----- ## About the vendor - **Company**: Hay Labs ## Commercial Context - **Starting Price**: USD 55.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Hay uses flat-rate monthly pricing with included resolutions. Every plan comes with a set number of resolutions per month, and you only pay overage if you go beyond that. No per-seat charges, no per-agent fees. Every plan includes all platform integrations, audit trails, and automated quality assurance. What counts as a resolution? A resolution is a completed support interaction where Hay handles and closes a ticket. That includes things like order tracking, processing a refund, resetting a password, updating a shipping address, or cancelling a subscription. If Hay resolves it without needing a human, it counts as one resolution. Conversations that get handed off to a human agent don't count toward your resolution total. Solo ($55/month) 500 resolutions included. $0.27 per additional resolution. Built for small stores or teams just getting started with AI support. Includes all core features and email support. Starter ($149/month) 2,000 resolutions included. $0.22 per additional resolution. Designed for growing teams handling 1,000 to 5,000 tickets per month. Includes all core features and priority support. Growth ($799/month) 20,000 resolutions included. $0.16 per additional resolution. For established teams with high ticket volume. Includes all core features and priority support. How overage works: If you go past your included resolutions in a given month, each additional resolution is charged at your plan's overage rate. You'll get a notification when you're approaching your limit, so there are no surprises. You can also upgrade mid-cycle, and we'll prorate the difference. You can upgrade or downgrade at any time. Changes take effect immediately. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian - **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more ## Features - AI Copilot - Activity Dashboard - Activity Tracking - Alerts/Notifications - Customer Communication - Help Desk Management - Interaction Tracking - Knowledge Base Management - Multi-Channel Communication - Queue Management - Real-Time Notifications - Reporting/Analytics - Search/Filter - Support Ticket Management - Workflow Management ## Integrations (6 total) - HubSpot CRM - Shopify - Stripe - WhatsApp - WooCommerce - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software) ## Related Categories - [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/546794/Hay) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data