---
description: Review of Shopao Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Shopao | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [Shopao](/software/548357/Shopao)

# Shopao

Canonical: https://www.softwareadvice.com.au/software/548357/Shopao

> Shopao is an AI communication agent built specifically for MercadoLibre sellers. It automates buyer conversations across both pre-sale and post-sale workflows — helping sellers respond instantly, increase conversions, reduce support workload, and protect reputation metrics at scale.

Shopao reads every incoming buyer message, analyzes the product listing, order context, and seller configuration, then generates accurate, personalized responses in seconds. From product specifications, shipping questions, and warranty details to order issues, delays, returns, and post-purchase support, Shopao helps sellers maintain fast, professional communication around the clock.

Unlike traditional chatbots that rely on keyword rules or static templates, Shopao uses advanced AI to understand the full context of each conversation and generate responses tailored to the specific product, customer, and situation. Sellers can configure custom instructions and maintain full control with optional human approval workflows before responses are sent.

Shopao integrates directly with MercadoLibre using official OAuth authentication, with no manual copy-pasting or third-party workarounds. By automating repetitive buyer communication, Shopao helps sellers scale operations, improve response times, increase sales conversion, and deliver a better customer experience without expanding support teams.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: shopao.io

## Commercial Context

- **Starting Price**: USD 89.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Shopao offers flexible monthly plans for MercadoLibre sellers of all sizes, with no setup fees or mandatory annual contracts.

Starter ($39/month) includes 500 AI-handled buyer conversations with automated pre-sale and post-sale support, upsell automation, configurable workflows, and official MercadoLibre integration.

Pro ($89/month) includes 2,500 conversations plus advanced product-level customization, configurable response tone, and priority support.

Scale ($199/month) includes unlimited conversations under fair-use policy, dedicated onboarding, WhatsApp support, an assigned account manager, and early access to new features.

All plans include direct MercadoLibre integration, continuous platform updates, and a 14-day free trial with no credit card required.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Portuguese, Spanish
- **Available Countries**: Argentina, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Mexico, Panama, Peru, Uruguay

## Features

- AI/Machine Learning
- Automated Responses
- Chatbot
- For Sales/Marketing
- Natural Language Processing
- Pre-Configured Bot
- Process/Workflow Automation

## Integrations (1 total)

- Mercado

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)

## Alternatives

1. [ChatGPT](https://www.softwareadvice.com.au/software/412748/chatgpt) — 4.4/5 (358 reviews)
2. [Chatbase](https://www.softwareadvice.com.au/software/426065/chatbase) — 4.3/5 (73 reviews)
3. [Botsonic](https://www.softwareadvice.com.au/software/436579/botsonic) — 4.8/5 (80 reviews)
4. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews)
5. [Wati](https://www.softwareadvice.com.au/software/430256/wati) — 4.6/5 (203 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/548357/Shopao)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/548357-Shopao/> |
| en-AU | <https://www.softwareadvice.com.au/software/548357/Shopao> |
| en-GB | <https://www.softwareadvice.co.uk/software/548357/Shopao> |
| en-IE | <https://www.softwareadvice.ie/software/548357/Shopao> |
| en-NZ | <https://www.softwareadvice.co.nz/software/548357/Shopao> |

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