--- description: Review of ServiceBench Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceBench | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Service Work Order Software](/directory/1544/work-order/software) > [ServiceBench](/software/54917/servicebench) # ServiceBench Canonical: https://www.softwareadvice.com.au/software/54917/servicebench Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/54917/servicebench?page=2) > ServiceBench Business Management System is a field service management solution designed to connect service providers with their field agents and customers. It offers integrated modules for job intake and distribution management, service management, parts and claims management, reporting and analytics. The job intake and scheduling module takes care of service requests received from customers, prioritize and assign requests based on resource availability, schedule service visits, notify customers and service reps about the service schedule and more. The mobile app for field reps helps them to track customer's location, note service updates, generate bills and get confirmation for service completion from their customers. The service management module helps businesses track the performance of services offered by their servicemen. The solution allows users to share real-time stats and post-service surveys with customers to analyze and report on the quality of services offered. It includes separate accounts and mobile apps for backend supervisors and field agents and is available on per user per month subscription. > > Verdict: Rated **3.7/5** by 35 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 35 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Asurion Services - **Founded**: 1996 ## Commercial Context - **Starting Price**: USD 119.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Flat rate monthly price based up user count. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Accounting Integration - Alerts/Notifications - Billing & Invoicing - Contact Database - Customer Database - Customizable Reports - Dispatch Management - Electronic Signature - Inventory Control - Inventory Management - Job Management - Mobile Access - Payment Collection in the Field - Quotes/Estimates - Routing - Scheduling - Self Service Portal - Service History - Technician Management - Work Order Management ## Support Options - Chat ## Category - [Service Work Order Software](https://www.softwareadvice.com.au/directory/1544/work-order/software) ## Related Categories - [Service Work Order Software](https://www.softwareadvice.com.au/directory/1544/work-order/software) - [Field Service Mobile Apps](https://www.softwareadvice.com.au/directory/1875/mobile-app/software) - [Service Dispatch Software](https://www.softwareadvice.com.au/directory/411/service-dispatch/software) - [Field Service Management Software](https://www.softwareadvice.com.au/directory/4540/field-service/software) ## Alternatives 1. [Synchroteam](https://www.softwareadvice.com.au/software/14400/synchroteam) — 4.4/5 (95 reviews) 2. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 3. [ServiceTitan](https://www.softwareadvice.com.au/software/155551/servicetitan) — 4.3/5 (325 reviews) 4. [FieldPulse](https://www.softwareadvice.com.au/software/109782/fieldpulse) — 4.6/5 (411 reviews) 5. [Simpro](https://www.softwareadvice.com.au/software/154441/simpro-enterprise) — 4.0/5 (145 reviews) ## Reviews ### "customer services platform review" — 5.0/5 > **Verified Reviewer** | *20 May 2022* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Your clients and customers will enjoy how simple it is to file a ticket directly from your portal. You'll also appreciate how simple it is to allocate tickets to both Customer Self Service and Enterprise > > **Cons**: Workflows are excellent, however they are more difficult to set up than some of the other systems I explored. I suggest workflow may be need some optimization > > I need a web based Customer Engagement platform for my IT firm After using some platforms which are providing solution related to customer services I realized Supportbench is a perfect match for Customer Communications Management for B2B with complete variety of tools for IT and help desk platform. It’s is a customer service platform that enables businesses to provide Social Customer Service, Help Desk, Complaint Management, exceptional experience. Supportbench provides unrivalled value to enterprises by providing a solution that is attractive, more flexible, more trustworthy, and scalable, all at a fraction of the cost of alternative platforms. ----- ### "work robot" — 5.0/5 > **xena** | *17 August 2018* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: it is easy to use, user friendly . Above all no excess time to notify client of estimate or invoice. just click click click > > **Cons**: not enough space on estimate for projects . meaning when doing a project report on an invoice/estimate only a few lines will print out . if you had more than four lines it don't get printed. would be nice to have more email options eg. customer, mfg, extended warranty etc, with a choice to have it all in one place so i can select who to send the email to . Maybe in the customer page choice of more than one email ( a drop down ) to add email addresses ? The reason i say this is because in our line of business we have to send estimates/invoices to different party ( customer, landlord, ext warranty, govt or insurance agents) in order to do this i have to remove the customer email put in the other email, send and then remove and replace . ( defeats the purpose of efficiency) so a few choice to put in those at the time of ticket creation will be awesome, when i have to send to other than the customer , hooray ...just click email drop-down , select who get it and click gone. And option to email the customer without using the choice of invoice or estimate. a button that say email customer . ( like ...hey your part is in, your appointment will be....send. LOL . A robot with the best rated for time and efficiency > > very efficient. Love using it ----- ### "Complex in some areas, has some nice features." — 3.0/5 > **Verified Reviewer** | *10 December 2020* | Electrical/Electronic Manufacturing | Recommendation rating: 6.0/10 > > **Pros**: I am able to upload claims electronically and get a visual of my are that I cover. I can change coverage area pretty easily and get a visual look in case I am missing some of the smaller zip codes. > > **Cons**: Very difficult to navigate the menus. Some menu items seem to be buried in a host of other submenus. Difficult to navigate and visual menu freezes on some browsers. > > Overall a nice platform. Easier to use than some others. Being able to schedule and update your profile are super features. ----- ### "It's great but can be a bit confusing" — 4.0/5 > **Jessica** | *17 August 2018* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: That I am able to easily see all of the details of my customers and they are already on a visual schedule > > **Cons**: Very hard to navigate. I keep getting emails telling me to confirm that I will be at the job but there's no link or button I can push to get to that same page on the website so I have to go through the email to confirm I will be there. I also don't really know why that is necessary for me to do in the first place. A lot of tedious steps involved. I also have a bunch of "alerts" that don't really lead me to anywhere but I can't get them off my screen. When I called to ask about it, the person kept telling me something that had nothing to do with that and told me to call someone else. So I'm just leaving them there. I also strongly dislike the failure codes and resolution codes because it's hard to find any and the description box doesn't lead to anything. > > Overall, it has been good. Just sort of confusing, I wish it could be simplified so it would make doing these jobs less difficult to complete and submit claims. ----- ### "ServiceBench Review" — 5.0/5 > **Joshua** | *17 August 2018* | Consumer Electronics | Recommendation rating: 7.0/10 > > **Pros**: I like being able to see the history of past claims. Technician Job Assignment under the Jobs tab is very helpful for my company. > > **Cons**: I'm not sure if this is an issue with the software or Asurion's vendors but the parts portal ordering system has been a nightmare. Techs have to expedite part orders almost every time, lots of parts are on backorder and ship times are very long. It would also be nice if ServiceBench had the ability to upload files/pictures as attachments that are larger then the current allotment. > > Overall, ServiceBench is great. It's very helpful to track parts and claims and there is tons of detailed information available if you can find it or call ServiceBench help desk for assistance. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/54917/servicebench?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/54917/servicebench) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data