---
description: Review of i-net HelpDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: i-net HelpDesk | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [i-net HelpDesk](/software/551190/i-net-HelpDesk)

# i-net HelpDesk

Canonical: https://www.softwareadvice.com.au/software/551190/i-net-HelpDesk

> i-net HelpDesk is a ticket-based management tool designed for internal support teams, ITIL service desks, and external customer support operations. It helps organizations manage customer inquiries, support requests, and service desk activities through a centralized interface.

The platform includes AI-powered ticket management that automates ticket assignment and generates summaries of ticket content. An integrated knowledge base provides access to frequently asked questions and supports self-service solutions for end users. Process automation features streamline routine tasks and workflows. Customizable dashboards offer real-time insights into ticket status, metrics, and customer feedback. Reporting and analytics tools allow teams to measure performance, and the system supports ITIL best practices. A live support feature uses an AI assistant to handle initial inquiries before transferring to human agents.

i-net HelpDesk is accessible through web browsers on desktop computers, smartphones, and tablets using progressive web app technology. It can be deployed as an on-premises installation, in a cloud environment, or as a hosted solution on servers in Germany. The platform supports multiple database systems such as MySQL, MariaDB, Oracle, and MSSQL. Organizations can customize the application through extensive settings, plugins for asset management and knowledge base functionality, and configurable processes tailored to specific workflows.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: i-net software
- **Location**: Berlin, Germany

## Commercial Context

- **Starting Price**: EUR 1,850.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Information on pricing is available for all licensing types. Self-hosted licences incur a one-time fee, and there is the option to pay yearly support and update fees.

All new customers are granted a free 60-day trial.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Benchmarking
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customer Communication
- Customer Database

## Integrations (18 total)

- Discord
- MariaDB
- Microsoft 365
- Microsoft Access
- Microsoft Advertising
- Microsoft Authenticator
- Microsoft Azure
- Microsoft Edge
- Microsoft Entra ID
- Microsoft Excel
- Microsoft Exchange
- Microsoft Teams
- Microsoft Word
- OAuth
- Oracle Database

... and 3 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software)
- [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/551190/i-net-HelpDesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/551190-i-net-HelpDesk/> |
| en-AU | <https://www.softwareadvice.com.au/software/551190/i-net-HelpDesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/551190/i-net-HelpDesk> |
| en-IE | <https://www.softwareadvice.ie/software/551190/i-net-HelpDesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/551190/i-net-HelpDesk> |

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